How Can We Ensure Transparency in Multi-Account Accusations on Gambling Platform

[Ziskinberg]

The whole 1 account per iP/household is dumb and potentially costs the sites users. More than 1 person in a household might like to gamble. Husband and wife using the same account is fine, but let's say there are roommates who like to gamble. I'm not giving my roommate my login info, heck we may not even be aware that the other likes to gamble. We def don't know all the sites that a particular person has on every website.

In addition, some ISP and VPN provider may assign one IP for multiple customers whether at same or different time. Obviously regular people isn't aware of this technical fact.

But should IP really be the main basis for a casino to accuse someone of multi-accounting? IPs can change depending on your internet connection, some use dynamic, others static. So it’s not really a solid way to judge that.

Because of that fear of getting tagged for multi-accounting, we end up keeping our gambling activity private, even if we actually want to encourage others in the same house to play too. In the end, it doesn’t help the casino either, since it limits people like us from bringing in new sign-ups or referrals.

[Cointxz]

But should IP really be the main basis for a casino to accuse someone of multi-accounting? IPs can change depending on your internet connection, some use dynamic, others static. So it’s not really a solid way to judge that.

Because of that fear of getting tagged for multi-accounting, we end up keeping our gambling activity private, even if we actually want to encourage others in the same house to play too. In the end, it doesn’t help the casino either, since it limits people like us from bringing in new sign-ups or referrals.

It’s start with that similarity but they are looking on other connections such as device, gambling pattern and many more. It’s not necessarily that you have same IP casino already accused for multiple account.

Those scam accusation from user that has multiple account issue doesn’t disclose everything for the sake of getting support by the public.

Your chance of encountering this problem is very low if you don’t violate the casino ToS. So far, there’s no reported same issue from high rank member(Correct me if I’m wrong).

[Pablo-wood]

But should IP really be the main basis for a casino to accuse someone of multi-accounting? IPs can change depending on your internet connection, some use dynamic, others static. So it’s not really a solid way to judge that.

Because of that fear of getting tagged for multi-accounting, we end up keeping our gambling activity private, even if we actually want to encourage others in the same house to play too. In the end, it doesn’t help the casino either, since it limits people like us from bringing in new sign-ups or referrals.

It’s start with that similarity but they are looking on other connections such as device, gambling pattern and many more. It’s not necessarily that you have same IP casino already accused for multiple account.

Those scam accusation from user that has multiple account issue doesn’t disclose everything for the sake of getting support by the public.

Your chance of encountering this problem is very low if you don’t violate the casino ToS. So far, there’s no reported same issue from high rank member(Correct me if I’m wrong).

Things like browser fingerprints, screen size, device identifiers, and even game pattern/choice can also be used to detect multiple accounts. It already obvious that casinos don't rely solely on IP addresses anymore because, as @Ziskinberg rightly noted, IP addresses can be dynamic or shared. Modern anti-fraud systems gather multiple signals like cookies, hardware IDs, browser configuration, login times, and betting behavior and then attribute all to a unique user.

Even  if two accounts use different IP addresses, the system can still flag them if the device or behavior pattern are similar. That is why gamers need to be careful not to violate ToS, even if it's done unintentionally, since automated systems can easily link accounts based on these common similarities.

[Ziskinberg]

But should IP really be the main basis for a casino to accuse someone of multi-accounting? IPs can change depending on your internet connection, some use dynamic, others static. So it’s not really a solid way to judge that.

Because of that fear of getting tagged for multi-accounting, we end up keeping our gambling activity private, even if we actually want to encourage others in the same house to play too. In the end, it doesn’t help the casino either, since it limits people like us from bringing in new sign-ups or referrals.

It’s start with that similarity but they are looking on other connections such as device, gambling pattern and many more. It’s not necessarily that you have same IP casino already accused for multiple account.

Those scam accusation from user that has multiple account issue doesn’t disclose everything for the sake of getting support by the public.

Your chance of encountering this problem is very low if you don’t violate the casino ToS. So far, there’s no reported same issue from high rank member(Correct me if I’m wrong).

But what if we weren’t using other devices, what if the casino still insists we have multiple accounts especially when we win big, can we make them accountable for cheating or are we just going to be judged wrong because we can’t prove anything while they’re more reputable?

What evidence can a player realistically collect to defend themselves, and has anyone here successfully pushed back against a casino’s claim?

[NotATether]

Just have the representatives of each gambling website post in the respective scam accusations under their own account, make their affiliation clear, and then try to reach a solution with the user instead of leaving that to people like @holydarkness (who is doing a great job by the way, but dealing with this torrent of threads must get tiring eventually).

If they don't want to comment then red flag.

It won't be much different from AskGamblers IMO.

[Cointxz]

But should IP really be the main basis for a casino to accuse someone of multi-accounting? IPs can change depending on your internet connection, some use dynamic, others static. So it’s not really a solid way to judge that.

Because of that fear of getting tagged for multi-accounting, we end up keeping our gambling activity private, even if we actually want to encourage others in the same house to play too. In the end, it doesn’t help the casino either, since it limits people like us from bringing in new sign-ups or referrals.

It’s start with that similarity but they are looking on other connections such as device, gambling pattern and many more. It’s not necessarily that you have same IP casino already accused for multiple account.

Those scam accusation from user that has multiple account issue doesn’t disclose everything for the sake of getting support by the public.

Your chance of encountering this problem is very low if you don’t violate the casino ToS. So far, there’s no reported same issue from high rank member(Correct me if I’m wrong).

But what if we weren’t using other devices, what if the casino still insists we have multiple accounts especially when we win big, can we make them accountable for cheating or are we just going to be judged wrong because we can’t prove anything while they’re more reputable?

Again, there’s no cases about this that involve high rank member so we don’t know for sure what’s gonna happened in reality. All the user involved on multiple account issue is all newbie that just created an account just to raise the issue so it’s hard to believe their words against casino that provides proof on arbitrator website.


If ever this will happened to you I believe AG and CG will be helpful to mediate on your concern if the representative is not helpful at all. Most of the time casino representatives is always very helpful on handling case like this based on my own experience.

What evidence can a player realistically collect to defend themselves, and has anyone here successfully pushed back against a casino’s claim?

This is the crucial part. We can’t provide evidence on our own since there’s no way to prove it virtually. That’s why we need to choose carefully what casino we are playing because reputable casino will not create excuses like this just to avoid payment.

[holydarkness]

[...]
Most of the time, I advise users to submit a complaint to mediators like Askgamblers or CasinoGuru. Because casino provide evidence to those mediators. There are a lot of people and decision makers behind a casino. So, forcing the representative of the casinos may not be effective. I believe that "holydarkness" has dealt with this type of complaint and has seen evidence from some casino representatives. Could you share your input on this?

Hi, sorry for the obscenely late reply. I got the notification and read the thread when you posted, but I was dealing with health issue and adjusting [rather... adapting] with my meds which side effects made me feeling sick and have the urge to throw up almost constantly, with the whole world spinning, hyperacusis and hyperesthesia, in short: hell. So uhh... I don't have enough life in me to compose an explanation.

Anyway, feeling much better as I adapt to the meds [at least for now, hopefully they don't change the regime on next check-up], if I may pitch in whole about this matter:

Firstly, yes, I've privileged [or burdened, whichever people choose to see it] to be the witness of multi-acc detection by casinos. Yes, they need to be careful about it, as not to breach player's data protection and thus, I only allowed to see it after the player give their written consent that I am allowed to see all that the casino can and willing to share. Also yes, with no intention to brag, the casinos are willing to share their findings with me only because they're confident that I will keep their algorithm private and will not abuse what I see.

Second, yes, casinos don't solely rely on IP. When they accuse players of multi-acc [from what I've see and witnessed myself] they're very confident about it because the findings were made from combination of flags tripped from factors that... I can't even imagine used by the algorithm to connect one account with the others. That much I can say, lest I accidentally broke the confidentiality and casinos' trust in me.

Third, about having a board to verify this, I'm saying it's a good idea and I am more than willing to pitch in, with contacts of several casinos in my reach. Problem is, as I usually encountered in past cases, even with multi-acc being proven, the players still insist that they're the one being wronged and the casinos cheat on them, that the evidences were fabricated, and sadly they got support from one or two forum members, that renders my call and findings useless. This issue also become the reason why some casinos reluctant to share with me, as they perceived it as a waste, to provide their findings to no avail, as "the forum" still say that their evidence of multi-acc is invalid.

[The Cryptovator]

Third, about having a board to verify this, I'm saying it's a good idea and I am more than willing to pitch in, with contacts of several casinos in my reach. Problem is, as I usually encountered in past cases, even with multi-acc being proven, the players still insist that they're the one being wronged and the casinos cheat on them, that the evidences were fabricated, and sadly they got support from one or two forum members, that renders my call and findings useless. This issue also become the reason why some casinos reluctant to share with me, as they perceived it as a waste, to provide their findings to no avail, as "the forum" still say that their evidence of multi-acc is invalid.

Actually, I have been waiting for your reply since you are the one who has connections with most of the casino. So we may have a better outcome from you. I know some users intentionally blame the casino even when they know they had been cheating, either with multiple accounts or in some other way. So even if the casino provides appropriate evidence, they might not agree with it and may argue constantly. In such a case we don't have a way to help the victim; rather, I will say the complainant isn't the victim. For cheaters, casinos become victims sometimes.

So consider the overall situation. I have created this thread. People come on the forum to create an accusation with a hope that they might get some support from the forum. If gambling sites do not help to resolve the issues, then we are really hopeless. So for transparency, it's also important that either the gambling site or the user shouldn't be treated wrongly. Most casinos trust you, but I'm not sure if we make a board; either they will comply with that or no. Of course you will be on the board, but I am wondering about other board members. Also, it's hard to invite all the casino representatives.