How Can We Ensure Transparency in Multi-Account Accusations on Gambling Platform

[The Cryptovator]

This isn't an allegation thread against any specific gambling sites. It's just a discussion thread about multi-account concerns.

We may notice a lot of allegations against almost all the gambling sites on the scam accusation board. I am not saying all the allegations against gambling sites are true. But for the most accusations, it seems to end up being accusations by multi-account allegation. This means gambling sites often blame the user for multi-accounts and block the account. I admit a few users might abuse the system to take advantage. And definitely they should be punished as well.

But the real concern is if a user is wrongly banned from the gambling sites. Even a few gambling sites think it isn't necessary to respond to the accusation thread; they just skip it. Some gambling representatives respond on the thread but present something like user abuse of their platform by using multi-accounts. But they don't provide any valid evidence of how the user abuses multi-accounts. They just explain it verbally and skip. So due to that reason a lot of accusation threads are left unsolved.

Now my question is, can we find any solution for that, at least for those issues raised on the forum? I mean, is there any way to show the proof that the user has multiple accounts? If there is KYC, then how could a user use multi-accounts? Could we force the gambling representative to show the proof about the abuse? Of course it shouldn't break the privacy of the user and gambling site as well. We just need the data that the user really abused the system. At least we may ask for minimal evidence from the gambling sites?

[Oshosondy]

Most reputable gambling sites scam accusations on this forum are not just about users having multiple accounts, it is also about other reasons. You can go through the accusations on the scam accusation board to read more about it.

The only way we can know is the proof that the user is using the same IP to access the site or if the IP mistakenly leaked by the user. The gambling site will not be interested to share this publicly for privacy reason. What if the person sue them for sharing his information publicly? That is very possible.

[LoyceV]

Wouldn't it be much better if casinos simply allow multi-accounts for anything other than bonuses? Even with KYC it's not impossible to buy someone else's account, and I don't really see a reason why it shouldn't be allowed anyway. The casino is supposed to win from wagering because of their house edge. Why would it matter to them if someone uses one or more accounts?
Allowing multiple accounts per users takes away the possibility for the casino to selectively ban users, and it takes away the need for users to say they only use one account (which they can't possibly prove).

[Hazink]

The only way we can know is the proof that the user is using the same IP to access the site or if the IP mistakenly leaked by the user. The gambling site will not be interested to share this publicly for privacy reason. What if the person sue them for sharing his information publicly? That is very possible.

It's possible for the user to sue the casino for bringing their private information to the public, but the casino won't do it without the user's knowledge. If it's on an ongoing investigation which the user allegedly accused the casino of. Then those who are looking into the case will ask for proof from the casino which the accuser will also be the one to give out such permission for the casino to release the evidence and also, for privacy reasons, it should not be posted in public. Only a few forum members will be allowed to have access to it, either through the PM or whatever means, and draw their judgement from their.

[lovesmayfamilis]

Is it in the casino's best interest to reveal how they detect fraud? Won't this explanation open the door to those trying to defraud the casino? If they show you all the information they use to detect cheating, fraudsters will try to circumvent it. Anyone familiar with anti-fraud methods understands that current equipment is quite expensive for website owners to catch cheaters, so I doubt the casino will have anything to prove. Players need to get used to the idea that the casino can accuse them of multiple accounts if they use someone else's IP address, someone else's device, which the casino uses to identify fingerprints, and dozens of other trackers known only to the casino. I don't think honest players will have any problems.

[Odohu]

I have this concern as well and I'm glad someone also noticed it. For all the cases we have seen, the casinos rarely give the exact reasons while users were being punished, instead they make generic statetements which only point to a violation of their TOS. This then make me wonder if users with genuine cases can be shortchanged intentionally by the casinos, a possibility I think exist depending on the reputation of the casino.

[Bitcoin_Arena]

Wouldn't it be much better if casinos simply allow multi-accounts for anything other than bonuses? Even with KYC it's not impossible to buy someone else's account, and I don't really see a reason why it shouldn't be allowed anyway. The casino is supposed to win from wagering because of their house edge. Why would it matter to them if someone uses one or more accounts?
Allowing multiple accounts per users takes away the possibility for the casino to selectively ban users, and it takes away the need for users to say they only use one account (which they can't possibly prove).

The other reasons could be
- Accounts that have already been banned previously due to abuse trying to evade the bans by creating other multiple accounts.
- Bypassing the bet limits set on individual accounts. Some casinos tend to do this if someone has a high win rate.
- Bypassing self-exclusion


The Cryptovator I have seen some cases of multi accounting get settled on platforms like casinoguru or askgamblers. The casinos are sometimes reluctant to share that information here due to privacy concerns that could land them into legal trouble. Or even trying to ensure that they do not give away so many clues to potential multiple account creators on how their systems flag the accounts and how to circumvent that.

[examplens]

Wouldn't it be much better if casinos simply allow multi-accounts for anything other than bonuses? Even with KYC it's not impossible to buy someone else's account, and I don't really see a reason why it shouldn't be allowed anyway.

Why would someone create a duplicate account if they can use the bonuses with all accounts? Bonus abuse is generally the most common reason for banning users from the casino.

I have this concern as well and I'm glad someone also noticed it. For all the cases we have seen, the casinos rarely give the exact reasons while users were being punished, instead they make generic statetements which only point to a violation of their TOS. This then make me wonder if users with genuine cases can be shortchanged intentionally by the casinos, a possibility I think exist depending on the reputation of the casino.

Casinos have money, and it is not a problem for them to invest in security and control of potential abuses.

It should be remembered that a large number of gamblers are addicts, and they can do anything just to gamble. Likewise, they often have a slightly distorted perception of what is right and what is wrong, and it is always easier to blame the casino than their urge to gamble. Seen quite a few times in accusations against casinos.

[Joy- maker]

This isn't an allegation thread against any specific gambling sites. It's just a discussion thread about multi-account concerns.

We may notice a lot of allegations against almost all the gambling sites on the scam accusation board. I am not saying all the allegations against gambling sites are true. But for the most accusations, it seems to end up being accusations by multi-account allegation. This means gambling sites often blame the user for multi-accounts and block the account. I admit a few users might abuse the system to take advantage. And definitely they should be punished as well.

OP you thread doesn't look like an alligation thread talk more of looking like an allegation thread specifically created for a gambling site, you just raise a valid concern that should be look into, and before now I have seen a lot of allegation threads on the scam accusations board against some gambling sites including reputable ones that are unsettled till date, although most of those accusation threads are mostly created by low ranks, but even as that it's not enough reason to leave those allegations unsettled, we don't have to wait till we see reputable members or higher  ranks opening alligation thread against gambling sites before actions will be taken, and the annoying part is that those gambling sites that are accused of one or two things are not even responding to those threads they are giving deaf ears to those allegations and even if their representative respond they will say things verbally and that's all, maybe it's like that because those users who are suppose to look into those matters are also giving deaf ears to it which is making sense. what if some of the alligation against some gambling sites are valid?

[_act_]

Why would someone create a duplicate account if they can use the bonuses with all accounts? Bonus abuse is generally the most common reason for banning users from the casino.

On the first betting site that I used, I did not read the terms and conditions but I later opened two other accounts. Luckily I did not opened it for bonus or to do anything malicious and my account were not banned. If someone do nothing wrong, they accounts will mostly likely be merged into one and the person will continue to gamble on the site, but almost everyone that were accused of multiple accounts are using it to find means to earn more bonus probably because the bonus has limit, like deposit $1000 max to get 100% bonus for betting. Some people will want to deposit more to get more bonus.

Another reason that has been reported for this is arbitrage betting but I do not know if this is real or not real.

[yahoo62278]

The whole 1 account per iP/household is dumb and potentially costs the sites users. More than 1 person in a household might like to gamble. Husband and wife using the same account is fine, but let's say there are roommates who like to gamble. I'm not giving my roommate my login info, heck we may not even be aware that the other likes to gamble. We def don't know all the sites that a particular person has on every website.

Multiple scenarios could be produced that show why the rule is stupid. Then there's bonuses. Most bonuses are not paid unless a person wagers. Weekly, monthly, or daily rakebacks cannot be claimed without wagering I believe, so should be no issue with having multiple accounts there.

Where there is an issue is if a user has multiple accounts and is circumventing sports limits, claiming 1st time depo bonuses with multiple accounts, competing in contests with multiple accounts, or things like that. Seems like a site could look into that if a flag arised.

Far as transparency goes, currently they can say this user has multiple accounts and we just have to take their word for it. I am not a fan, but what will they or can they share with us? I wonder if it would be a good idea to create a panel of non biased trusted users in which sites could or would be willing to share multiaccount info? Kinda a way to keep them honest.

[YOSHIE]

How Can We Ensure Transparency in Multi-Account Accusations on Gambling Platform

So your question has also crossed my mind, how does each gambling platform know about Multi-Account users who they think have been detected as cheating when using gambling sites.

Because questions like this are about gambling companies who know better, because the only way to find out is the casino owner, for that reason I have been looking for an answer to that.
For example:

Online gambling sites can use various methods to detect multiple accounts and fraud, including:

1. IP Tracking: Online gambling sites can use players' IP addresses to determine whether they are trying to use the same account in multiple places.
2. Document Verification: Online gambling sites may ask players to provide verifiable documents such as a photo of themselves or a utility bill to ensure that they are not fake identities created to open multiple accounts.
3. Account Activity Tracking: Online gambling sites can track player activity to see if they try to use the same account in multiple places.
4. Payment Analysis: Online gambling sites can track payments made through the same account to determine if they are trying to steal funds from other accounts.
5. Account Monitoring: Online gambling sites may also place monitoring around accounts to ensure that no cheating is taking place. This can include monitoring player activity and transactions, as well as sending notifications if there is suspicious activity.

Thus, for me personally, casinos know about multi-accounts, if you think about it as in the quote above, of course 100% only those who own and run casinos understand that.

[Shishir99]

Now my question is, can we find any solution for that, at least for those issues raised on the forum? I mean, is there any way to show the proof that the user has multiple accounts? If there is KYC, then how could a user use multi-accounts? Could we force the gambling representative to show the proof about the abuse? Of course it shouldn't break the privacy of the user and gambling site as well. We just need the data that the user really abused the system. At least we may ask for minimal evidence from the gambling sites?

That is where the mediators jump in.
Since the forum has no interest in it, community members must decide what the standard should be on the forum. A single thread and a revolutionary decision can change the forum. The community should appoint some reputable members who are highly trusted and can be trusted even with personal documents. holydarkness has been mediating for a long time between the players and the casinos. I think he is a perfect fit for this.

The new standard should be, the DT members should ask the casinos to provide evidence to back their claim and they should send the documents to some nominated forum members, eg: holydarkness. Now the community should appoint more than one forum members since it will be hard for one member to handle all these things.

[Mahdirakib]

Now my question is, can we find any solution for that, at least for those issues raised on the forum? I mean, is there any way to show the proof that the user has multiple accounts?

Usually, online casinos don't want to disclose those information and evidence in a public forum by highlighting the data-protection law. There are several ways to show some proof. Casinos usually detect the multiple accounts based on

• IP address, device and browser fingerprint.
• Same deposit and withdrawal addresses.
• Betting patterns on some cases.
• Identical username or email address.

There are few more things which a casino follows to detect the multiple accounts. Online casinos can provide some of these evidences here if they want. I have seen some accusations here in the forum where the casino representative had highlighted the identical username and email address as evidence. For example:

~snip~ The multi-accounting on this case is soooo blatant and LAZY that even the emails are the same - as above ^^ SO you can imagine what happens when we start checking device details.. it unravels like an Onion.
I mean - Icloud and Hotmail?  this just shows you are not new to the game. ~

If there is KYC, then how could a user use multi-accounts?

Because KYC verification isn't mandatory on most of the platforms. And it has become a common practice for the abusers to complete the KYC verification with their family member documents. Even people are giving KYC verification services now for money.

Could we force the gambling representative to show the proof about the abuse? Of course it shouldn't break the privacy of the user and gambling site as well. We just need the data that the user really abused the system. At least we may ask for minimal evidence from the gambling sites?

Most of the time, I advise users to submit a complaint to mediators like Askgamblers or CasinoGuru. Because casino provide evidence to those mediators. There are a lot of people and decision makers behind a casino. So, forcing the representative of the casinos may not be effective. I believe that "holydarkness" has dealt with this type of complaint and has seen evidence from some casino representatives. Could you share your input on this?

[Little Mouse]

I admit a few users might abuse the system to take advantage. And definitely they should be punished as well.

The number is far, far higher than we can imagine. It's not a few users. Most of the time, it's the bet limit for which users create multiple accounts.

I would like to invite Sirjohnslotty here, who can share more light on this. Will share the thread with him.

I wonder if it would be a good idea to create a panel of non biased trusted users in which sites could or would be willing to share multiaccount info? Kinda a way to keep them honest.

A few years ago, I recall seeing someone seeking funds to remove a negative tag. I can trust yahoo62278, but there's no guarantee that the whole panel will be non-biased. Thus, it will create a possibility of manipulating the casino's reputation imo.

[KingsDen]

Wouldn't it be much better if casinos simply allow multi-accounts for anything other than bonuses? Even with KYC it's not impossible to buy someone else's account, and I don't really see a reason why it shouldn't be allowed anyway. The casino is supposed to win from wagering because of their house edge. Why would it matter to them if someone uses one or more accounts?
Allowing multiple accounts per users takes away the possibility for the casino to selectively ban users, and it takes away the need for users to say they only use one account (which they can't possibly prove).

When I newly came to this industry, I asked why casinos don't allow multi accounting, and I was told that users abuse welcome bonuses, that's the reason. I asked it a particular user declares their account themselves and uses only one for bonuses, would that also be a problem but I didn't receive an answer.
I see no problem in allowing multiple accounts from a user. Multiple accounts could help a gambler hide his gambling habits from spouse or family members.

Op, thanks for this topic because it's part of the reasons I stopped visiting the scam accusation thread. A casino will accuse a user of violation but will not be able to prove it. They have this excuse of not exposing the method so that others won't learn and exploit them the more. But I haven't been comfortable with the shaky reasons.

[The Cryptovator]

A few years ago, I recall seeing someone seeking funds to remove a negative tag. I can trust yahoo62278, but there's no guarantee that the whole panel will be non-biased. Thus, it will create a possibility of manipulating the casino's reputation imo.

It would happen, but they would no longer be into DT and panel as well. The panel should be created with highly trusted people. It isn't necessary to make a team with 10 people; likely 3 highly trusted DT members would be enough. So the data will not be public, and we can make sure users from the forum won't be punished wrongly. Most probably I will arrange another discussion thread to create a panel and will invite all the casino managers as well. We definitely need managers' help to reach active casinos and cooperation here.

Far as transparency goes, currently they can say this user has multiple accounts and we just have to take their word for it. I am not a fan, but what will they or can they share with us? I wonder if it would be a good idea to create a panel of non biased trusted users in which sites could or would be willing to share multiaccount info? Kinda a way to keep them honest.

This would be a solution, but I still don't know if it does work. Because it depends on the casino; either they want to share it. But if the panel is with highly trusted people, then there shouldn't be an issue to share multi-account evidence. Probably I would move forward to create a panel and invite casinos as well.

[ABCbits]

The whole 1 account per iP/household is dumb and potentially costs the sites users. More than 1 person in a household might like to gamble. Husband and wife using the same account is fine, but let's say there are roommates who like to gamble. I'm not giving my roommate my login info, heck we may not even be aware that the other likes to gamble. We def don't know all the sites that a particular person has on every website.

In addition, some ISP and VPN provider may assign one IP for multiple customers whether at same or different time. Obviously regular people isn't aware of this technical fact.

[Vaculin]

Honestly, I was once a victim of the so-called “multi-account” issue in a casino, and it ended up getting my account banned. I was really surprised when I received an email about the allegation. They required me to go through KYC using a third-party link, which I did successfully, but unfortunately, my account still got locked in the end. The only good thing was that they released my remaining balance.

I was confused because I knew I never made multiple accounts, and no one else in my house had access to that same casino. It’s hard to contest their decision since they own the system and won’t reveal how their investigation works. So, I just accepted it and moved on. At least they didn’t freeze my funds.

But imagine if they did, especially if the amount was huge, it would be hard to just move on. As a community, it’s really tricky to know who’s telling the truth. Some users claim they were wrongly accused, while the casino insists otherwise. In the end, it becomes a case of one person’s word against the casino’s. The problem is, casinos won’t show detailed proof because it could violate user privacy or their internal policy. That kind of dispute could even lead to legal action.

It’s complicated, and in reality, users have very little chance of winning against casinos, especially when those casinos already have a solid reputation. Even if they’re wrong, they’ll still look more credible in the eyes of the majority.

[babo]

In addition, some ISP and VPN provider may assign one IP for multiple customers whether at same or different time. Obviously regular people isn't aware of this technical fact.

especially for those who write using a mobile connection
to save some money I used an iliad connection
well iliad is nattata so I can't reach my server easily, since ip is only one for an entire region
To reach my home server I had to use ngrok, which is very inconvenient since it only gives you 1 port for free, you have to pay for more ports.

so i used the door for wireguard so i could get home

the fact that ISP and VPN use only one IP is obviously to save money