Weiss.bet - negative experience and possible scam

[Pmalek]

<Snip>

All this is irrelevant fluff. You wrote a lot but without saying anything. Or, as ovcijisir believes, you had AI write it for you.

Maybe I described situation badly, but they didn't ask for deposit, I deposited my own funds to meet minimum withdrawal requirements, as the prize funds were too small for withdrawal.

I see. So you deposited voluntarily. I thought they asked you to do it as one of their requirements before you can request a withdrawal. Thanks for clarifying.

Usually in every casino I played it is normal to wager 1x and I believe it is required also by anti money laundering laws, but I felt something is off about this casino and that's why I explicitly asked what is wagering requirement for deposit. After that they didn't took in account bunch of wagering I have done (the excuse was for not taking wagering in account was that I was using "strategies") and I couldn't withdraw my own funds (even after I spent prize on wagering).

You should be allowed to gamble with your deposit any way you want. It's not bonus money. They can make you jump through hoops to turn your bonus funds into withdrawable money just like any other casino does, but your real money is yours to play with according to your taste. Legitimate casinos shouldn't interfere with that.

[holydarkness]

AI generated response
That should explain the full formality in the language. Though I can't see it before as some of my casino contacts are that formal, while others are very friendly and talking in casual manner [when we're not taking about cases and/or waiting for their end to update them with a result for a thing I ask to investigate].

The tag
So uhh... basically it's a quite tricky case and tag, given the thread contain two cases, where in "micro" the OP wasn't made full and felt scammed and, the other, in "macro" the transparency of the casino and their bonus and deposit and withdrawal and betting system and all is questioned.

Uhh, overseers, mind to wait a little? See if I can get a hold of their rep in a more direct means of communication and sort those points above and get them to explain and/or improve their transparency in everything?

[WEISS.bet]

Hello again, everyone,

We would like to clarify that our previous response was not generated using AI.

We can understand why the style might have given such an impression, but our goal was simply to keep things clear and respectful.

We also want to emphasize that our Support Team will individually email ovcijisir to provide further clarification.

We hope that this communication will ensure that the questions raised are answered properly and show that the issue is being taken seriously.

Thank you once again to everyone who contributed to this thread.

We greatly value your time and the feedback you shared with us.

[albon]

[....]

Whether or not AI was used in the previous response, the most important thing is to be more clear and professional in handling customers. If your intention was to make things clear, you should have explained that publicly without communicating with the player individually through email.

Also, once again, if you are going to hold a contest on the forum, you should clearly explain the rules and conditions to the participants. There also seems to be a weakness in transparency and support , so I advise you to hire additional staff if you truly care about customer satisfaction.

What truly distinguishes the casino is its customer service, the smoothness with which it handles issues,  the experience it has in solving problems, and its ability to answer player questions correctly and competently.

We hope you will respond to this player as soon as possible, and if there is a possibility of compensating him, that will also be to your advantage.

[The Cryptovator]

First time I have heard about them from your accusations thread. I have read your accusation deeply and realised actually they have tried to motivate making a deposit and losing funds. So that they really don't need to withdraw it, and you might make more deposits to recover your lost funds. But luckily you haven't lost all your funds on their platform by gambling, but unfortunately they scammed you eventually. It seems their intention is to scam gamblers somehow; it doesn't matter what their scamming strategy is.

However sorry for your losses, but you bought a lesson. And as a bonus, our community knows about their scamming strategy. Anyone going to play at this scam platform should do a little research and might find this thread on Google as well. So your thread at least will help some of the gamblers who are quite careful about choosing the right platform.

[ovcijisir]

~
We also want to emphasize that our Support Team will individually email ovcijisir to provide further clarification.

I think that it is in the best interest of community to publicly address issues that impact every player (untransparent wagering progress, unknown minimum withdrawal limit, false information from customer support).

You missed the main point of this thread. It was not for me to "seek justice" but to inform broader community about the problems they can encounter by playing on your casino.

We hope that this communication will ensure that the questions raised are answered properly and show that the issue is being taken seriously.

So you hope that the questions only you can give answer to will be answered answered properly?

And as showing that the issue is taken seriously, with your previous AI generated answer you showed exactly the opposite.

I don't mind waiting a little for you to investigate this issue thoroughly, and I really hope that you will give some reasonable answer for the issues I experienced by using your casino, but for now I would recommend anyone to stay away until issues are resolved.

~
It seems their intention is to scam gamblers somehow; it doesn't matter what their scamming strategy is.

I also have that impression, but I'd like to hear their point of view, even though I'm 99% sure untransparency and scammy tactics are part of Weiss.bet business model.

However sorry for your losses, but you bought a lesson. And as a bonus, our community knows about their scamming strategy. Anyone going to play at this scam platform should do a little research and might find this thread on Google as well. So your thread at least will help some of the gamblers who are quite careful about choosing the right platform.

I also view this situation as lesson learned, and purpose of this topic was to expose issues Weiss has (intentionally or unintentionally thats up to them to say).

Also how come other casinos have transparent information and only weiss has it hidden. I get the impression that they hide this information on purpose so they can tell "you haven't wagered enough".

I'm really curious what the excuse for such business practices will be.

[Shishir99]

We would like to clarify that our previous response was not generated using AI.

Another lie.
No one writes these wall of text just to address a simple issue. When I read your response, I knew it was generated using a tool. I also checked your post using a tool, and yep, the result was positive. I just wanted to write about it, so I scrolled down and noticed that I am not alone in seeing that the writing was generated using AI. Furthermore, you don't need a few days to check what has happened and why your support asked him to deposit to be eligible to withdraw.

You need to pay attention and write using your brain instead of AI. You should not ask players to make a deposit to be eligible to withdraw their funds. Also, the wagering system should be adequately explained.

[holydarkness]

~
We also want to emphasize that our Support Team will individually email ovcijisir to provide further clarification.

I think that it is in the best interest of community to publicly address issues that impact every player (untransparent wagering progress, unknown minimum withdrawal limit, false information from customer support).

You missed the main point of this thread. It was not for me to "seek justice" but to inform broader community about the problems they can encounter by playing on your casino.

We hope that this communication will ensure that the questions raised are answered properly and show that the issue is being taken seriously.

So you hope that the questions only you can give answer to will be answered answered properly?

And as showing that the issue is taken seriously, with your previous AI generated answer you showed exactly the opposite.

I don't mind waiting a little for you to investigate this issue thoroughly, and I really hope that you will give some reasonable answer for the issues I experienced by using your casino, but for now I would recommend anyone to stay away until issues are resolved.
[...]

Quoting this part as it is quite relevant and resonates with part of my own post I quoted below,

[...]
Uhh, overseers, mind to wait a little? See if I can get a hold of their rep in a more direct means of communication and sort those points above and get them to explain and/or improve their transparency in everything?

So, overseers, I've try to reach the casino and ask them to perhaps share the story from their side. With a more direct and interactive means of communication preferred but I'll have to make-do with PM as they prefer to communicate by PM. I am offering to listen and understand their side, so I can convey and clarify to the overseers of this thread, yet welcomed them if they prefer not to [hey, less headache for me]. And they informed me that they will address the matter personally and directly with OP.

So, OP, unfortunately that's the extent of what I can do. Hopefully you can help us understand how their mechanism works, as well as other transparency demanded in this thread, upon finished exchanging communication with them.

[bitbollo]

thanks for sharing and really sorry to read about your unlucky story.
the whole story seem about a fishy casino. that's why I avoid to play casino that send reward to an internal account and not directly btc account.
Plus wagering requirement or deposit needed should be clearly defined in terms of the bounties

[ovcijisir]

~
So, OP, unfortunately that's the extent of what I can do. Hopefully you can help us understand how their mechanism works, as well as other transparency demanded in this thread, upon finished exchanging communication with them.

Thank you for your good will to try to mediate in this situation, I'll sure pay attention to e-mail and they'll hopefully send some explanation in following days.

Ill put information on this thread if they will send mail, and if they do I'll elaborate their answer and their explanation of this problem.

~
the whole story seem about a fishy casino. that's why I avoid to play casino that send reward to an internal account and not directly btc account.

To be honest I played a lot of games and won some prizes that sent reward internally and didn't have any problems, but those were reputable casinos that are on forum for years (sportsbet, whale, bc.game), only with Weiss.bet I had issues like this.

Plus wagering requirement or deposit needed should be clearly defined in terms of the bounties

Thats the main issue here, they are so untransparent that you have to contact customer support for every bit of information that is in normal casino usually displayed.

And if you contact customer support they give false information and give arbitrary accusations.

[examplens]

We would like to clarify that our previous response was not generated using AI.

Just don't do this.

We also want to emphasize that our Support Team will individually email ovcijisir to provide further clarification.

How long does it take you to solve a $50 situation?

It is unclear why you need additional time to explain the controversial "strategy", and you punished the same strategy immediately.

[Zwei]

Hello again, everyone,

We would like to clarify that our previous response was not generated using AI.

dude, 6 out of 7 AI detectors say it's 100% AI generated. let's not go there, it already a bad look using AI to respond, don't make it worst by denying it.

We also want to emphasize that our Support Team will individually email ovcijisir to provide further clarification.

How long does it take you to solve a $50 situation?

It is unclear why you need additional time to explain the controversial "strategy", and you punished the same strategy immediately.

what i also want to know, is it really worth destroying your reputation on the forum over such a small amount?
if it were me, i would just refund @ovcijisir deposit + throw in a few $$ extra as an apology for the situation. why they are not doing that is beyond me.

[ovcijisir]

We also want to emphasize that our Support Team will individually email ovcijisir to provide further clarification.

How long does it take you to solve a $50 situation?

It is unclear why you need additional time to explain the controversial "strategy", and you punished the same strategy immediately.

what i also want to know, is it really worth destroying your reputation on the forum over such a small amount?
if it were me, i would just refund @ovcijisir deposit + throw in a few $$ extra as an apology for the situation. why they are not doing that is beyond me.

I don't really expect them to make any refund, and if there were kyc included I would certainly avoided it. I wouldn't like to trust them with my personal data.

I'd hate to see anyone else being scammed like myself and I think this thread rised awareness a bit about problems in this casino.

Also I've been skimming the reviews on Trustpilot and I saw a large number of negative reviews with large range of issues, mostly very lengthy withdrawal process or even refusal to withdraw the funds. And all the positive reviews look like fake one liner sentences, and I'm convinced that 4 and 5 star reviews are paid feedback.

[Shishir99]

How long does it take you to solve a $50 situation?

It is unclear why you need additional time to explain the controversial "strategy", and you punished the same strategy immediately.

It's been three days already, and we haven't heard back from them. It is plausible that they posted the previous response using AI, which they probably didn't even read. They don't need three days to explain what happened and why. Any reputable casino would credit $50 to solve the situation instead. But I don't see any positive intention from them. They just wanted to cool down the situation with a post.

I don't know what to expect. OP already declined to do the KYC on their platform, and he does not even expect them to refund his $50. So now, it is up to the casino to come up with a decision instead of delaying a response. @OP, please let us know if they send you any email about the situation.

[ovcijisir]

How long does it take you to solve a $50 situation?

It is unclear why you need additional time to explain the controversial "strategy", and you punished the same strategy immediately.

It's been three days already, and we haven't heard back from them. It is plausible that they posted the previous response using AI, which they probably didn't even read. They don't need three days to explain what happened and why. Any reputable casino would credit $50 to solve the situation instead. But I don't see any positive intention from them. They just wanted to cool down the situation with a post.

I don't know what to expect. OP already declined to do the KYC on their platform, and he does not even expect them to refund his $50. So now, it is up to the casino to come up with a decision instead of delaying a response. @OP, please let us know if they send you any email about the situation.

I didn't really expect them to answer so soon, it was weekend after all so they probably wasn't working in full capacity, but I guess I will get some response this week...

In the meantime I managed to multiply my funds again to the amount that is big enough to meet withdrawal requirement so I'll probably try to withdraw funds later today or tomorrow.

In any case I'll keep people who are watching this thread updated in case of any new information.

[ovcijisir]

~
We also want to emphasize that our Support Team will individually email ovcijisir to provide further clarification.

We hope that this communication will ensure that the questions raised are answered properly and show that the issue is being taken seriously.
~

So I waited for one whole week to get some feedback about my issue. I think one week was more than reasonable time for support team to check the details about the issue and provide feedback information. I think it is about time for one neutral tag to warn other users about the lack of transparency, false information from customer support and arbitrary decisions of which wagering type counts towards wagering progress and which not.

[Shishir99]

So I waited for one whole week to get some feedback about my issue. I think one week was more than reasonable time for support team to check the details about the issue and provide feedback information. I think it is about time for one neutral tag to warn other users about the lack of transparency, false information from customer support and arbitrary decisions of which wagering type counts towards wagering progress and which not.

As I said, their AI-generated response has already proven that they do not actually care about this case. They have just posted an AI-generated response in this thread to de-escalate the situation, and they are done. They promised to update you via email within a few days, but it's been over a week without any response from them. It is now proven that they just posted some empty promises here, which are not even their words (AI-generated).

You should move forward and leave them feedback so other people are aware of their bullshit behaviour. At least we expected them to explain what they meant by the strategy.

[ovcijisir]

So I waited for one whole week to get some feedback about my issue. I think one week was more than reasonable time for support team to check the details about the issue and provide feedback information. I think it is about time for one neutral tag to warn other users about the lack of transparency, false information from customer support and arbitrary decisions of which wagering type counts towards wagering progress and which not.

As I said, their AI-generated response has already proven that they do not actually care about this case. They have just posted an AI-generated response in this thread to de-escalate the situation, and they are done. They promised to update you via email within a few days, but it's been over a week without any response from them. It is now proven that they just posted some empty promises here, which are not even their words (AI-generated).

You should move forward and leave them feedback so other people are aware of their bullshit behaviour. At least we expected them to explain what they meant by the strategy.

I gave them neutral tag, just to inform potential customers what can they expect if they deposit funds there. And I think that I'm being more than tolerant by not giving negative tag. Hopefully they will do something about transparency and use this feedback to improve quality of their website. I also hope they don't have this website set up deliberately to scam people like this.

[ovcijisir]

I received e-mail from weiss.bet yesterday and unfortunately I must say that I wasn't surprised by it's content.
They just quoted their TOS and sugar coated them in AI generated text.

The most interesting part of the e-mail:

We want to clarify that we do not view this as a violation of our platform rules on your part. Instead, it resulted from inconsistent information provided to you at the time, which did not align with the actual procedures.

First, for some reason they had to emphasize that thay do not find me responsible for breaking the rules? There was still no explanation about accusations about using "strategies".

Second, they admitted that their customer support gives out inconsistent information, but of course they didn't took any responsibility for that, they just promised that they will use my feedback to improve their system (btw. AI detector detected that this part of the text was generated by chatbot, so I think this is just AI feel-good-sugarcoat and not genuine feedback).  Edit. When I independently paste those sentences, and not whole e-mail, it doesn't detect any AI, it detects it only when I paste whole e-mail, so there is possibly that the e-mail is written by human...