XYes do not care for responsible gambling and keep you on board with bonuses

[elephant69738]

What happened::
I asked XYes support for self-exclusion due to gambling addiction several times. They said they would "proceed to send the escalation to be reviewd by our team". They also offered my a monthly special bonus if I messaged someone on Telegram and told them my XYes account ID - after I told them I wanted to self-exclude due to gambling addiction. This did not go over well with me.

Obviously, I'm a gambling addict. I have self-excluded from every site imaginable, go to therapy and have Gamban installed on my devices. XYes refuse to self-exclude me despite telling them I have a gambling addiction. Today, I messed up. I deposited over $5000 and lost every last bit. I don't know if I can even ask for it back, but I'm making a point here that XYes is not to be trusted. I looked them up online, found the xyes topic here and I'll be fucked if I don't try to get folks to understand they cannot be trusted.

Scammers Profile Link:
https://bitcointalk.org/index.php?action=profile;u=3674150

Reference Link:
https://bitcointalk.org/index.php?topic=5543708.0

Amount Scammed:
Over $5000

Payment Method:
BTC

Proof of Payment:
https://imgur.com/a/proof-of-payment-DmWALQ8

PM/Chat Logs:
https://imgur.com/a/UGNAdTM

Additional Notes:
In response to them doing.. nothing, I've claimed to be 12, I've said godawful things to support staff, but nothing changed a thing. The latest thing that happened was that I told them I was 12. They said my "request had been processed. The deletion of your account data will be completed within 3 months, during which time your account will remain normal."  https://imgur.com/a/ojhosfF This was last week.

I don't know what to do now, other than warn people. Which is why I'm making this topic and posting about it in their own topic.

[rohang]

Wow thats disgusting and very exploitative behavior
If a user is asking for exclusion their shouldnt be anything to review and they should be banned right away

All these new books have zero honor and want to rob as many people as they can

[AHOYBRAUSE]

Wow, interesting and quite disgusting case. Just checked their site since I never used it (and never will) and saw that under the responsible gambling link ( https://docs.xyes.com/policies-and-terms/responsible-gambling ) you basically can't do anything. It's just words and they are telling you to contact support if you feel like you have a problem, which OP did. Still obviously they didn't act for shady reasons.
Obviously it's still your own fault to keep playing, but they have a responsibility as well. If you really want to change you can change the login password to something you can never remember like djhdfkzfbu43ffdd or something like that, then log out. Also change the email to something you create and then delete again. That way you will not be able to log back in.

Anyway, wonder what the site has to say about this but I have a feeling we will never know.

[rat03gopoh]

If you really want to change you can change the login password to something you can never remember like djhdfkzfbu43ffdd or something like that, then log out. Also change the email to something you create and then delete again. That way you will not be able to log back in.

This might not be enough; the account is technically still active on their servers and has clearly been flagged as a target. The casino might still be able to send the OP even crazier promotions via old email. The OP would have to seriously mess up the account credential, profile ID and forget the email addresses associated with any casinos.

[AB de Royse777]

Obviously, I'm a gambling addict. I have self-excluded from every site imaginable, go to therapy and have Gamban installed on my devices. XYes refuse to self-exclude me despite telling them I have a gambling addiction. Today, I messed up. I deposited over $5000 and lost every last bit. I don't know if I can even ask for it back, but I'm making a point here that XYes is not to be trusted. I looked them up online, found the xyes topic here and I'll be fucked if I don't try to get folks to understand they cannot be trusted.

You lost your money and now asking them to refund (summary of your topic) it to make you happy. If you would win a good amount then nothing was going to come from you. Losing your funds, blaming the casino, trying to take sympathy is not how it works. You lost - that's a fact, now move on. There are no excuses.

This might not be enough; the account is technically still active on their servers and has clearly been flagged as a target. The casino might still be able to send the OP even crazier promotions via old email. The OP would have to seriously mess up the account credential, profile ID and forget the email addresses associated with any casinos.

If someone wants to give up something for real then there are many other ways including the ways you mentioned. OP is simply asking for a refund with a story :-)

[Pmalek]

Self-exclusion means that you yourself take steps to stop gambling and removing access to your account. Hence the name self-exclusion. Does XYes have ways for the players to freeze their own accounts without intervention by support personnel?

You said that you are using GamBan, a software that is supposed to block access to gambling sites and casinos. How does this app work? Do you have to manually add casinos/sportsbooks to it for the ban to work or does the software automatically block everything related to online gambling? I am asking because if the app was installed on your phone, how were you still able to play at XYes?

[elephant69738]

Obviously, I'm a gambling addict. I have self-excluded from every site imaginable, go to therapy and have Gamban installed on my devices. XYes refuse to self-exclude me despite telling them I have a gambling addiction. Today, I messed up. I deposited over $5000 and lost every last bit. I don't know if I can even ask for it back, but I'm making a point here that XYes is not to be trusted. I looked them up online, found the xyes topic here and I'll be fucked if I don't try to get folks to understand they cannot be trusted.

You lost your money and now asking them to refund (summary of your topic) it to make you happy. If you would win a good amount then nothing was going to come from you. Losing your funds, blaming the casino, trying to take sympathy is not how it works. You lost - that's a fact, now move on. There are no excuses.

This might not be enough; the account is technically still active on their servers and has clearly been flagged as a target. The casino might still be able to send the OP even crazier promotions via old email. The OP would have to seriously mess up the account credential, profile ID and forget the email addresses associated with any casinos.

If someone wants to give up something for real then there are many other ways including the ways you mentioned. OP is simply asking for a refund with a story :-)

So a request for self-exclusion can just be ignored and the casino has no responsibility? In the real world, luckily, that's not how it works.

To others:

Xyes has nothing on their website that lets you self-exclude, no part of your profile mentions anything about that. Their rrspinsible gambling page just tells you to contact chat, which I clearly did back in September. Self-exclusion isn't rocket science.

The way Gamban works is it has a database of websites that are blocked, xyes had not ben added yet. I don't blame Gamban, just myself and the casino. I had an itch and due to their lacking responsible gambling techniques, I got to scratch that itch. I contacted gamban and xyes is now on the list. They're very quick with such things.

I agree that the site will likely never respond, but then this serves as a warning. I also opened a case on casino.guru, maybe sonething will come from that.

[rat03gopoh]

OP is simply asking for a refund with a story :-)

Oh yeah, I missed this part because I was fixated on the "additional notes" and subsequent reply.

I thought the OP was just urging support to act on his self-exclusion request immediately, but it turns out there's another initiative. If the OP truly lost fairly, OP  should change this detail: "Amount scammed:" to "Goodbye:"

[rohang]

TBH people putting OP at fault aren't wrong.

He lost his money by himself and is responsible for it,

However, there is a reason every gambling license requires casinos to allow players to self exclude easily and quickly without hassle
XYes obviously has no intention of following that, which should be concerning to anyone who wants to play there

[AHOYBRAUSE]

TBH people putting OP at fault aren't wrong.

He lost his money by himself and is responsible for it,

However, there is a reason every gambling license requires casinos to allow players to self exclude easily and quickly without hassle
XYes obviously has no intention of following that, which should be concerning to anyone who wants to play there

Exactly that. Both parties are to blame, but only 1 party has a financial loss while the other has a gain because they did not do that they are supposed to do. Ignoring self exclusion requests is against their license agreement so cases like this should actually give them trouble, at least I hope so.
I don't think OP is looking for a handout per se, he actually has a point, even when it's straight out of desperation. Not sure if he would lose a refund somewhere else, that might happen, actually I am sure about it. But XYes making a profit out of the situation also doesn't seem right here. There are clear rules about this kind of thing and they blatantly ignore it, which is not right.