And they don't want to refund me,
i've been asking for refund but they seem ignore me...
on sunday march 22, i've order some items from ebay using viabox.com's assisted purchase. because of some reasons i chose using
https://www.viabox.com as my concierge service, one of is because bitcoin are accepted there for payment method. they also have social network account too, so people can reach viabox.com in many other ways, such as
http://www.twitter.com/viabox,
http://www.facebook.com/viaboxcom,
http://www.pinterest.com/viabox and also
http://www.linkedin.com/company/viabox.
after take few times to choose items on ebay, then i start to fill the order form for assisted purchasing. words "Over 100,000 people in 220 countries use viabox to shop from the US" still on my mind, that's make me feel more comfortable to choose viabox.com as my trusted service to shop from US store and forward to my country. "over 100,000 people in 220 countries..." was a great number, it was enough to make me believe that viabox.com was profesional. i don't wanna messed out a thing, so i read carefully the instruction how to fill out the form and pay the assisted purchases.
https://plus.google.com/u/0/photos/104384212156091424089/albums/6130230898243234369/6130231202628721458?pid=6130231202628721458&oid=104384212156091424089after all finish, then i hit "pay with bitcoin" botton. it bring me to the new invoice page powered by
https://bitpay.com service, told me to send some amounts of bitcoin to pay the Viabox.com free concierge service. as a good buyer and willing to have items from ebay that cannot be found on my country, so i paid it.
https://blockchain.info/address/18KjNDx9CGewU8U6Jw6yKzCukhttz8sBui'm really happy, because only in a few minutes the invoice has been paid.
https://bitpay.com/invoice?id=NZDFyGgYpG45CNvGxB3ASrthen i email the confirmation to
service@viabox.com as shown on the invoice and continue to viabox.com then. but, after i return to my shipping manager there's no update shown about my order. so, i check again the concierge order form and found the instruction "3. Your Assisted Purchase order will be placed within 12hrs. We'll notify you when it ships from the merchant & when it arrives at your Viabox Suite". i think no need to worry, i'm on the right hand.
after one day long, on march 23, i'm start worried about my order status, so i check my account and sadly found nothing.
https://plus.google.com/u/0/photos/104384212156091424089/albums/6130230898243234369/6130231065025634754?pid=6130231065025634754&oid=104384212156091424089then i decided to open ticket for support, gladly they answer my ticket then we have conversations.
https://plus.google.com/u/0/photos/104384212156091424089/albums/6130230898243234369/6130239499770299586?pid=6130239499770299586&oid=104384212156091424089https://plus.google.com/u/0/photos/104384212156091424089/albums/6130230898243234369/6130239506971285058?pid=6130239506971285058&oid=104384212156091424089https://plus.google.com/u/0/photos/104384212156091424089/albums/6130230898243234369/6130239510405598578?pid=6130239510405598578&oid=104384212156091424089https://plus.google.com/u/0/photos/104384212156091424089/albums/6130230898243234369/6130239536410298802?pid=6130239536410298802&oid=104384212156091424089until i post this, there's still no status yet regarding my order, and seemly they ignoring me.
if i could ask, i just want my money back, because it's not a small amount in IDR, and you can't collect that much amount in only one day. if it cannot be refund, so, god bless you viabox.com, leader in package forwarding that have million users, but willing to scam for $ 139.99...
thanks.
best regards,
dekaestrada.
