They are caught up with their backlog and have been pretty quick to respond lately. My last 2 emails were answered about 2 hours after I sent them.
A week is more typical from my experience on average issues. However, I submitted a problem in email a few days ago and got a tech support response in one day. I responded after considering the advice, and have been waiting for follow-up for a few days now.
The firs time I needed tech support it was closer to a week. But the follow ups were a couple days apart.
BTW: The defective one worked for maybe three weeks before failure. 10+% fail rate in the first month. If I am not mistaken, gigavps had one of his four minirigs fail soon after receiving it.
I'm curious what they are doing for QA... e.g. Are they implementing six-sigma.
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