Withdraw/verification on cryptsy

[ermak3]

Hi!
I hope it is good section.

I veryficed my account on Cryptsy on 24.04
Then I wanted (and I still want!) withdraw euros - all looks fine http://s7.postimg.org/eveqfndyz/cc1.png

But after click I saw this - blank page
http://s8.postimg.org/u8l5kwtmd/cc2.png

So I wrote to support - 25.04
They needed time - ok it is normal, we all need time for resolve the problems.

After one day when i tried withdaw again, after click "withdraw founds" - the message that I am a verified, at the same time status that I am not, and another message that I'm not verified - wtf
http://s1.postimg.org/9rpb8vp8v/cc3.png

Next day 27.04 - message from cryptsy "We would like to verify what is your username and the email address attached to your account please."
I think "ok, no problem" and I sent them my username and e-mail.  Since then, they remain silent.

I asked again in the same ticket what with my money - 30.04

4.05 i wrote antoher ticket - nothing. From eight days - 27.04-5.05 - zero contact.

What should or what can I do now?

[notlist3d]

Cryptsy is pretty well known for slow support.  That is not the site I would have chosen to get fiat from.  It's a fine exchange.

But support is slow.

[resUnioC]

they answer fast after sending a ticket, but solving problems very slow.

i wait since over two weeks that they solve the problem with my RED deposit.

[resUnioC]

they answer fast after sending a ticket, but solving problems very slow.

i wait since over two weeks that they solve the problem with my RED deposit.

LoL, i wrote this here and now i got confirmation, that the problem with my deposit is solved!

hope that the OP has the same luck with his issue.
i wish him the best...

[ermak3]

great^^

[jdebunt]

Some day, Cryptsy will get their act together. When that day will be, probably not anytime soon.

[Stedsm]

They are known to be good exchangers, but are actually slow on what they do.
Sometimes, I too had problems with them, but sooner or later those things got sorted out.
Though, I will suggest Cryptsy staff to look into the matter for you, will send them a message.

[ermak3]

thanks man

[ermak3]

But I was veryficated. And now there are unveryfication status, and veryfication meassage...

Is here someone from cryptsy staff?

[jdebunt]

But I was veryficated. And now there are unveryfication status, and veryfication meassage...

Is here someone from cryptsy staff?

Some of their staff are lurking on these forums, but they'll hardly ever appear when you need them

[ermak3]

Maybe all who are here will write to cryptsy support "resolve ermak's problem"? 

[BitJohn]

I sent your issue to the head of the support team hoping to have it resolved for you shortly. Sorry for the delay.

[ermak3]

I used "ID verifications" as type of ticket, and subject "" Attention JShock" Verification label problem"

[CoinFriend]

@Cryptsy_Jim & @BitJohn

Why are so many wallets in maintenance?
I count more than 30!

Why do you need so long to update a wallet?
For example AsiaCoin... The wallet on bter seems okay.

And why are some of the guys with the blue names from the cryptsy chat unfriendly or ignore me if i ask about a status of a wallet or a feature of your website?
I only asked how long you guys need to finish the maintenance of the AsiaCoin wallet, i cant find a concrete information about this on your website!

One of the blue named guys with a crown said, i should write a support ticket if i have questions.
But why i should? The chat is the simplest way to get in contact, to ask someone.
Why do you have this people in the chat? For trolling and talk about the weather only?

I think your support service has more important stuff to do and answer, as simple things about not working features of your website. Further i think, many people could ask the same question like me, that's why i ask this in the public chat! It seems somehow inefficient if many people spam your support with simple or the same questions.

If you say now like the blue named guys, the chat isn't to ask questions about the website, then please notice this good visable! And then think about adding a support chat for simple questions. Because you have over 30 wallets in maintenance and this not since yesterday! And further, all three months i have minimum one deposit problem on your website (but then i use the ticket option for sure, because Amount, TxId and so on should be handled private).

And if it should help to maintain the functionality of your website better, then you should raise the trade fees to 0.5 %, LoL

Thanks for reading,
and good luck for the person who opened this thread.

[BitJohn]

@Cryptsy_Jim & @BitJohn

Why are so many wallets in maintenance?
I count more than 30!

We don't de-list coins typically but that doesn't mean they are all good investments. Many are block chain issues and it takes time for developers to fix them. Though about 15 of them were all from re-scans being done on those wallets and it takes time. As you cane imagine we have some of the busiest wallets for each and every one of those altcoins. I Asked Mullick about it and the scans and maintence should be done on about 20 wallets today so should make you happy.

Why do you need so long to update a wallet?
For example AsiaCoin... The wallet on bter seems okay.

We maintain hundreds of wallets and have many coins. Coin developers make assumptions like they can push a hard fork with an hours notice. Or they make a change that affects how a coin works in general. These things take time. When a coin averages 0.01 BTC volume, and it needs a time intensive wallet upgrade its going to take longer than a high volume coin since the majority of customers will be affected by the high volume coin outage. Best explanation I have.

Recommendation being make sure developers keep Mullick informed well ahead of time on changes you make.

And why are some of the guys with the blue names from the cryptsy chat unfriendly or ignore me if i ask about a status of a wallet or a feature of your website?
I only asked how long you guys need to finish the maintenance of the AsiaCoin wallet, i cant find a concrete information about this on your website!

They shouldn't be unfriendly. I will correct that

One of the blue named guys with a crown said, i should write a support ticket if i have questions.
But why i should? The chat is the simplest way to get in contact, to ask someone.
Why do you have this people in the chat? For trolling and talk about the weather only?

Most of the blue names in chat are volunteer moderators. Everyone in the company has a role and really only Mullick knows at any one given time why a wallet is in what state.

[ermak3]

Progress - I have verified status.
But.
I still have white page after click on withdraw.

It's magic - when someone write on forum, and getting insta help from support.

[WaffleMaster]

They're affiliated with a known scam artist in his current fraud scheme. Hopefully you get your funds before the SEC and FBI come down on them

[ermak3]

but I want again deposit BTC and sell them for fiat money

I need cryptsy

[BitJohn]

but I want again deposit BTC and sell them for fiat money

I need cryptsy

FIAT deposit and withdraw options should be updated soon. We had a change of payment processors, and had to make adjustments.

[ermak3]

what means "soon"?  I got the same problem 24.04 0.o