But as IT, this is a great OS for me because new computer users aren't going to be able to do anything to repair there system. Its like windows its hidden thru two layers on anything you want to do.
Microsoft has made it pretty easy to "reset" the OS, that is, formatting it. Users will just wipe everything instead of calling support, and probably they won't even need to care much about backups if they choose to give all data to Microsoft and sync their account online.
But yes, Microsoft hid pretty well the safe mode as well as the other recovery options.