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September 06, 2012, 08:18:17 PM
Last edit: September 06, 2012, 08:31:22 PM by coga |
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I sent two deposits, and none landed. The oldest one is 26 notifications. I think bitcoin deposits were working fine yesterday.
They used to email me when bitcoin deposit hits the account, but they stopped doing that a few days ago (deposits still worked)
Tried opening support ticket, no response
Is Intersango in working order, or have they too been hacked?...
**EDIT**: Attempted to do a withdrawal to DWOLLA. Those used to be instantaneous, now I do not see it for a few minutes already. I'm starting to get seriously worried now. <-- This worked
EDIT2: finally got a response, I guess false alarm
Hi,
There is no issue. We are merely generating new addresses for our bitcoin hot wallet and saving them on a backup. This is done such that if our hot wallet becomes lost or corrupted then the back up along with the database will not cause a loss to users.
A bitcoin wallet only has 100 standard pregenerated addresses. We pregenerate far more but every few months we must take the system offline for a short period of time to do this process. In the meantime bitcoin transfers are slightly delayed.
We are sorry about this inconvenience.
Sincerely,
Team Intersango
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