exactly the same thing happened to me but it was for a big bank in my country and in an airport
Yeah, god damn shit the bitch was running win xp !
and the security guy started yelling at me thinking that i was a theif or something hacking into the maching
I kept in the office till the guy who fixes it came then they released me
Anyway , I had to delay my trip and I wasn't in my city and had to sit for about 10 hrs in the airport waiting
All of this cuz of the fucking ATM . Wish I never wanted to withdraw money on that day