Cryptsy security team don't help me

[GENiALi]

Some time ago I lose all my coins over the night. 1.2BTC to 0.02BTC in one hour. This happened at a time when I was still asleep. 5 AM local time (Switzerland).

So I asked Cryptsy what's going on. Which IP has made at the time this trade? I've enable 2FA. Somebody has moved all of my coins via AMC. I wanted to know who.

Cryptsy says: "We also have frozen your account as a security precaution until our security team is able to contact you." OK, nice. 35 Days ago. And now? Help me the PROFESSIONAL security team? No.

Cryptsy says: "It looks as though someone has hijacked your browser session." For this, a pc must be on. But 5 AM I was in my bed. My pc was off.

But, I still don't know which IP has made the AMC trades.

I entrust my money Cryptsy, my money. Professional Exchange helps its clients.

I don't know what I can do. 1.2BTC are ~280$ at this time.

The last feedback from Cryptsy professional security team: Sat, 9 May, 2015 at  4:55 PM -> this is so bad.

What I can do? Do I have to put up with it?

[Twipple]

Can't comment on the situation without knowing more. But its best to not leave funds on any sites or exchanges overnight or anytime you aren't using it. Did you ask them how its possible someone withdrew the funds, since you had 2FA enabled and also I believe an email confirmation is required for any withdrawals.

[favdesu]

you kept money with an exchange.

first thing you learn when using crypto is to trust no one and don't keep coins with an exchange.

[Boelens]

Sounds odd. It should be impossible to withdraw without having access to your e-mail and especially when you have 2FA enabled. There's little we can do, keep trying to contact them and learn to never keep moeny in an exchange.

[GENiALi]

Can't comment on the situation without knowing more. But its best to not leave funds on any sites or exchanges overnight or anytime you aren't using it. Did you ask them how its possible someone withdrew the funds, since you had 2FA enabled and also I believe an email confirmation is required for any withdrawals.

The funds was not withdraws. He sells all coins, buy AMC and transfer the coins with sell and buy. I think he is clever.
Here you see all trades. Excel Online - All Cryptsy AMC trades
Cryptsy frozen only the web access but not the API access.
And Cryptsy ignore all my questions.

For the trade with a bot (C.A.T), I must give the funds on the Exchange.

[Twipple]

Can't comment on the situation without knowing more. But its best to not leave funds on any sites or exchanges overnight or anytime you aren't using it. Did you ask them how its possible someone withdrew the funds, since you had 2FA enabled and also I believe an email confirmation is required for any withdrawals.

The funds was not withdraws. He sells all coins, buy AMC and transfer the coins with sell and buy. I think he is clever.
Here you see all trades. Excel Online - All Cryptsy AMC trades
Cryptsy frozen only the web access but not the API access.
And Cryptsy ignore all my questions.

For the trade with a bot (C.A.T), I must give the funds on the Exchange.

The link to the excel sheet didn't open , evn after I corrected the link.
What do you mean by transferring by Sell and Buy ? I would assume it would mean some sort of withdrawal at the end   which would mean the email coming into play.

[monbux]

Hm... Have you tried contacting their support on this forum?  Also, is your phone and computer completely clean?

[GENiALi]

Hm... Have you tried contacting their support on this forum?  Also, is your phone and computer completely clean?

Support in this forum? Where?

I think so my computer is clean. You known this project? http://www.heise.de/download/desinfect.html (German)
This is an Ubuntu live system with 4 AV-Scanners. It download always the actual signatures. I run this 4 scanners at this moment.
I think, my system is clean. And as I've said, 5 AM I was in my bed. :-/

[Amph]

Hm... Have you tried contacting their support on this forum?  Also, is your phone and computer completely clean?

Support in this forum? Where?

I think so my computer is clean. You known this project? http://www.heise.de/download/desinfect.html (German)
This is an Ubuntu live system with 4 AV-Scanners. It download always the actual signatures. I run this 4 scanners at this moment.
I think, my system is clean. And as I've said, 5 AM I was in my bed. :-/

they have an avatar with cryptsy written above

like this guy https://bitcointalk.org/index.php?action=profile;u=110699, he helped me with a problem 1 and 1/2 year ago about a forked transaction of an altcoin

[GENiALi]

Hm... Have you tried contacting their support on this forum?  Also, is your phone and computer completely clean?

Support in this forum? Where?

I think so my computer is clean. You known this project? http://www.heise.de/download/desinfect.html (German)
This is an Ubuntu live system with 4 AV-Scanners. It download always the actual signatures. I run this 4 scanners at this moment.
I think, my system is clean. And as I've said, 5 AM I was in my bed. :-/

they have an avatar with cryptsy written above

like this guy https://bitcointalk.org/index.php?action=profile;u=110699, he helped me with a problem 1 and 1/2 year ago about a forked transaction of an altcoin

Oh, thanks. I'll ask him.

[LiteCoinGuy]

well...it is  Cryptsy... 

[GENiALi]

well...it is  Cryptsy... 

[favdesu]

well...it is  Cryptsy... 

by the way: are they still involved in the paycoin scam? they've gone silent very fast about their paycoin controller..

[xarca]

What a coincidence! There's a thread about crpytsy being a scam. Here's the link
https://bitcointalk.org/index.php?topic=1090193.0;topicseen