I'm just completely lost and have no idea what to do. I've been lurking on here for about a year now, and respect all of you and would appreciate your input.
I'll try my best to keep this short and to the point.
I gambled on a Bitcoin gambling site, and won a few Bitcoins (~XX). I moved those Bitcoins to my wallet with XXX amount of Bitcoins, and then moved them to BTC-e for some trading.
I traded for 3-4 days, made some very nice profits (was going all in, my gambler mentality actually paid off). Then, for some reason my withdraws were denied. I figured it was nothing, opened a support ticket asking what was going on, and kept on going. The next day I tried logging in,
"Account suspended. Contact support."
At this point I was pretty confused. Little did I know, it was the start to one of the longest nightmares of my life. I opened another support ticket, asking what the hell was going on. After 3-4 days of complete silence from the support, I decided to use Google Translate and post my support tickets in Russian. Finally, a day later I got a response.
We received a report that your Bitcoins are stolen.
What the fuck? I'm not sure how they came to that conclusion, so I asked who reported that. Turns out it was the gambling site I went to. I explained to them that no stealing occured, and told them that the site owner may be mad I actually turned a profit. They insisted that I had stolen them (since when is BTC-e the Bitcoin police?), and asked for a picture of my passport to "verify my identity." I was desperate to get my coins back, so I complied entirely. They asked for some other information and said a police investigation would take place and would take 30 business days. I happily waited 30 days, and lo and behold, my account was still locked with no word from BTC-e. I'm assuming the "police" were made up and BTC-e used it as an excuse to potentially scare me off, that probably would have worked had I done anything wrong.
For the next few months, it usually consisted of me posting a support ticket, waiting 5-6 days, then getting a response from BTC-e like "show us a screenshot of X."
I showed them a screenshot of my balance on the gambling site, screenshot of my Bitcoin wallet verifying I deposited the coins, screenshot of all kinds of shit. I feel like they were purposely wasting my time. After a few months of that, they asked me to contact the gambling site. I did, no response. The fact that they are asking me to contact the very people who are trying to scam me is fucking pathetic and infuriating.
Now, every time I post a support ticket they close it with no response. I have no idea what to do. I've contacted my local police, FBI, and multiple lawyers. All said they can't do anything, because no one knows who runs BTC-e or they were outside jurisdiction. If any of you have an idea on what I should do, please tell me.
tl;dr BTC-e is risky as fuck, be careful and don't make the same mistake I did
EDIT: You guys wanted screenshots, here they are.
My skype conversation with them in Russian.In that Skype conversation they basically asked for a photo of my passport, I told them I didn't have one and sent them a picture of my ID instead. They later said they they contacted the police to verify my information
in this picture.
My ticket where they told me to "contact the gambling site" (the one attempting to scam me)Where I say "here" is where I sent them a screenshot of my wallet (lol) for them to "verify" some other bullshit. They then ask me to contact the gambling service, I tell them no, they stop responding for a few days, then close the ticket.
