Hi to all
I would like to describe what happened to us, and hear your opinions about it.
About a month ago, Bitfinex announced they were hacked, and advised all traders to use new addresses for depositing bitcoins. We did comply and started using new addresses. The problem is - we are a corporate account, and more than one person is trading on the same account.
A few days ago, one of our traders deposited 15btc, to the old bitfinex address (note - this hapened a month after the "hacking" occurred}. The bitcoins were not credited to our account, and bitfinex rely to our enquiri was:
"As you can see in the announcement here: https://www.bitfinex.com/pages/announcements/?id=35 that you read when logging in on Jun, 17 2015 07:56:48 UTC (and that have been sent by email on May 22), you should no longer use the old deposit addresses, as they have been compromised.
We have unfortunately not been able to recover your BTC and therefore can not credit them in your account."
They did not bother to answer to my follow up email again
My questions are those:
1. Should they not be responsible for funds sent to their own address supplied to us by them?
2. Once they knew about the hacking, could or should they have taken steps to block or prevent this kind of thing from happening?
3. How can i even be sure they have not got the 15 BT, and just kept them?
4. can this considered a criminal act? (I do think it is criminal).
5. Can I do something to force their hand?
Looking forward to your answers and advise