vamosrafa
Newbie
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Activity: 32
Merit: 0
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July 10, 2014, 09:21:00 PM |
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I had to file a compliant with 2 checkout to get a response from Simon. I emailed several times about cancelling the order since over two weeks had passed from the time I had expected shipment. I also opened a Paypal claim (probably not an option for everyone).
After opening the claim with 2checkout I got a canned response from Simon apologizing for the delay and that my miner had a tracking number soon. I responded for him to cancel the order, or make some concession for the lost mining time and price change, but have not got a response. I am going to try to get my money back from Paypal and see how things are going.
I understand customer service is hard for a small business but you have to respond to your customers, not only when a third party forces you to.
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In order to get the maximum amount of activity points possible, you just need to post once per day on average. Skipping days is OK as long as you maintain the average.
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SickDoge
Newbie
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Activity: 25
Merit: 0
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July 11, 2014, 12:33:36 PM |
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I had to file a compliant with 2 checkout to get a response from Simon. I emailed several times about cancelling the order since over two weeks had passed from the time I had expected shipment. I also opened a Paypal claim (probably not an option for everyone).
After opening the claim with 2checkout I got a canned response from Simon apologizing for the delay and that my miner had a tracking number soon. I responded for him to cancel the order, or make some concession for the lost mining time and price change, but have not got a response. I am going to try to get my money back from Paypal and see how things are going.
I understand customer service is hard for a small business but you have to respond to your customers, not only when a third party forces you to.
I finally got an email from Simon last night telling me I'll get my tracking number today at noon(GMT+8). Still no tracking no. Hi Derek
I am very sorry for the very late response from our end.
I will spare you with the details but we have been extremely short staffed.
I have been assured that you will get the tracking number for your delivery tomorrow around noon our time here in Hong Kong.
I am very sorry for the lateness in all of this and the very late response from our end also in communicating with you.
Kind Regards
Simon Latest email from Simon.
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rammy2k2
Legendary
Offline
Activity: 1974
Merit: 1003
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July 11, 2014, 04:50:13 PM |
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looks like a total failure from hashra , thanks for warning
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gtraah
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July 13, 2014, 11:10:51 AM |
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I Also got a reply and this was Thursday EARLY AM .... And he said sorry Bla bla bla... I will talk to you about the price difference tomorrow and he apologised and said he it will be sorted.
WELLLLLLLL , Its now Sunday NIGHT and I have heard not a single word from him again... I have never been so furious about an online product in my life NEVER.. This "so-called" Company is the worst I have dealt with by FAR. I have not dealt with too many Mining companies but this is the worst out of the few.. and ontop of that this is the worst out of all the online Non-mining companies I have ever dealt with.
STILL WAITING.. & Emailing!!
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alienesb
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July 14, 2014, 01:55:32 PM |
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Pretty crazy. This is the thing with paying with crypto, there are no protections for the sender. I think anyone sending directly like this is crazy, this should be done through a vendor that provides customer protection or through escrow.
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dreamreamer (OP)
Newbie
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Activity: 27
Merit: 0
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July 22, 2014, 10:26:39 PM Last edit: July 23, 2014, 12:44:42 AM by dreamreamer |
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I havent posted in a while as I have been going back and fourth with him, but believe me, Simon is very active every day. I eventually received my item after a significant price drop ($1250 vs $995). He promised a partial refund and a later on stated that I didnt pay and he was sending me to UK courts. I kept telling him that I have documentation of payment and that my $1250 order also is documented as being $100 value on the shipping paper/customs paper. I ended up calling his credit card processor and they stated hes paid so I dont know whats going on. Still no partial refund and now the 14mh model is $425 a few weeks later. I wont even come close to ROI. Im at the point im going to call my credit card up again and ask for help. To restate....Paid $1250 for item and didnt ship. Lowered price to $995 and shipped. Also declared item as $100 in US customs. Is that fraud?
Hashra recently stated in their news letter: Sorry, No more Paypal and Credit Cards: Really sorry but yet again our merchant account got hit with a large number of fraudulent card transactions. As a result we are halting Paypal and Card transactions till we can find a solution. We are back to the good old days of Bitcoin payments and Bank transfers for now.
This is because of fraud on his part. He fails to ship, does not communicate, we call our cc asking for help, he is notified by the cc, price is lowered and he finally ships. If anyone is having problems and paid with cc, please at least call your cc and ask how to proceed. They may offer advice or withhold payment till its resolved.
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cozk
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July 22, 2014, 11:04:12 PM |
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I havent posted in a while as I have been going back and fourth with him, but believe me, Simon is very active every day. I eventually received my item after a significant price drop ($1250 vs $995). He promised a partial refund and a later on stated that I didnt pay and he was sending me to UK courts. I kept telling him that I have documentation of payment and that my $1250 order also is documented as being $100 value on the shipping paper/customs paper. I ended up calling his credit card processor and they stated hes paid so I dont know whats going on. Still no partial refund and now the 14mh model is $425 a few weeks later. I wont even come close to ROI. Im at the point im going to call my credit card up again and ask for help. To restate....Paid $1250 for item and didnt ship. Lowered price to $995 and shipped. Also declared item as $100 in US customs. Is that fraud?
Hashra recently stated: Sorry, No more Paypal and Credit Cards: Really sorry but yet again our merchant account got hit with a large number of fraudulent card transactions. As a result we are halting Paypal and Card transactions till we can find a solution. We are back to the good old days of Bitcoin payments and Bank transfers for now.
This is because of fraud on his part. He fails to ship, does not communicate, we call our cc asking for help, he is notified by the cc, price is lowered and he finally ships. If anyone is having problems and paid with cc, please at least call your cc and ask how to proceed. They may offer advice or withhold payment till its resolved.
Ironic, they are the fraudulent party here.
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gtraah
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August 01, 2014, 11:31:31 AM |
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All I know is I will never purchase of this company again. Very bad products, Very bad service, And even though given the chance they still would rather make profit after knowing their customers have lost out big time. The compensation given which was the only option had to be agreed upon otherwise nothing would be given.
This above is from experience. Only need to experience this once to never make this same mistake again.
Learn Guys.
Peace out!
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dreamreamer (OP)
Newbie
Offline
Activity: 27
Merit: 0
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August 01, 2014, 09:23:09 PM |
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The compensation given which was the only option had to be agreed upon otherwise nothing would be given.
Are you saying he refunded a least a little to you? I have been asking as my price difference was $255 ($1250 vs $995 by the time it actually shipped and I got it). I have been asking constantly about it and on rare occasions get a message back from Simon always keeping me on the line for more. This last time it was that "my credit card processor still hasnt paid me for your order yet". That is a total lie as I have a statement from my credit card that I paid and documentation from his credit card processor that he was paid.
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SickDoge
Newbie
Offline
Activity: 25
Merit: 0
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August 04, 2014, 05:02:41 PM |
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Have got my order of warp 10 from Simon with a delay of 1 month. I PAID for an in stock product. NOT preorder. Now there's a price difference and also the loss for mining if I could have started earlier.
I have sent numbers of emails and none of them were replied within a day. It usually takes at least 5 days for a reply from Simon.
I say BEWARE, with this kind of shitty service, any warranty given by HASHRA or promises are just BULLSHIT.
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Gleb Gamow
In memoriam
VIP
Legendary
Offline
Activity: 1428
Merit: 1145
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September 17, 2014, 01:08:51 AM |
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Combing through this thread, I see no evidence that HASHRA even try to attempt to address a single claim, ergo they're a scam.
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JJGLSH76
Newbie
Offline
Activity: 40
Merit: 0
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October 07, 2014, 05:16:49 PM |
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I purchased 2 Miners that were suppose top ship on September 20. Did not Ship and they will not respond to several emails I have sent. BEWARE!!!! I have bough several in the past from them with out Incident, But that is the PAST!!!!
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Develop
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February 26, 2015, 09:04:51 PM |
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I am looking to generate a list of potential buyers who have purchased one of HASHRA's new Moonraker or ASTRO miners. I will be building a case to hopefully begin sometime of litigation process against Simon Bright and his HASHRA organization for defrauding buyers. I have already filed reports with the following authorities: United States: https://complaint.ic3.gov/default.aspxIC3 Complaint: I1410121225127641 United Kingdom www.actionfraud.police.uk: National Crime Reference Number: NFRC141000793999 Submitted by user suresync: NFRC141000796740 Submitted by user onefix: NFRC141000801205 Submitted by user dafky2000: NFRC141000802650 Submitted by user Develop: NFRC141000801250 Submitted by user kalps: NFRC141000803431 IC3 Complaint: I1501111152238182 Hong Kong http://www.police.gov.hk/ppp_en/02_er_room/Direct Link https://secure1.info.gov.hk/police/eforms/report_cyber_crime_en.phpHong Kong Consumer Council Complaint: https://www.consumer.org.hk/cc-complaint/index.php?lang=en I would suggest referencing the above reference numbers as well as including yours in the posting. If we can create a large enough network of these filings it may help trigger some type of action. Please see this forum thread for reference information regarding Simon Bright's most current contact information: https://bitcointalk.org/index.php?topic=601217.580Please reference it when you submit your report. Here is the bank information that you can reference in the report: Beneficiary Bank: HSBC Hong Kong Beneficiary Bank Address: 1 Queens Road Central, Hong Kong Country: Hong Kong Name of Account Holder: HASHRA Limited Account Number (IBAN): 652303793838 Bank Code: 004 Swift Code (BIC): HSBCHKHHHKH Here is HASHRA's registered Addresses, business ID numbers, and contact information: HASHRA Limited London: 1st Floor, 6-8 Bonhill Street London, EC2A 4BX. United Kingdom UK Company Registration Number: 08828755 Hong Kong: Level 9, Central Building 1-3 Pedder Street, Central Hong Kong Hong Kong Company Registration Number: 2041737 Here is Simon A. Bright's Most Recent Contact information: Simon Bright 39A Prairie Street London, London SW8 3PL United Kingdom +44 7941159485 Email: info@hashra.com
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hashmaster1
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February 28, 2015, 07:52:55 PM |
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Please contact me i would like to join in getting back to Hashra my orders are not coming and they are scamers if there not they would email me back i wrote 20 email still nothing what wrong with this company this is the guy Simon Bright the last time he talk to me was dec 12 2014.....IM SICK OF THESE SCAMERS ................I WILL GLADLY JOIN YOU IN THIS TO GET ARE MONEY BACK CONTACT ME......
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hdmediaservices
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August 31, 2015, 07:14:57 AM |
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It looks like Hashra is trying to bring back their website using the "Squarespace.com" platform.
It is recommended that as many people as possible notify Squarespace.com regarding Hashra.com and their illegal activity.
Their TOS states:
8c. You will not use the Services or Materials for any unlawful purposes or to conduct any unlawful activity, including, but not limited to, fraud, embezzlement, money laundering or insider trading.
Sounds like the definition for Hashra.com
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LordCoder
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August 31, 2015, 06:05:34 PM |
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It looks like Hashra is trying to bring back their website using the "Squarespace.com" platform.
It is recommended that as many people as possible notify Squarespace.com regarding Hashra.com and their illegal activity.
Their TOS states:
8c. You will not use the Services or Materials for any unlawful purposes or to conduct any unlawful activity, including, but not limited to, fraud, embezzlement, money laundering or insider trading.
Sounds like the definition for Hashra.com
That's a ToS copypasta, I guess it has nothing to do with Hashra.
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hdmediaservices
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August 31, 2015, 06:44:37 PM |
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But it could make their life a little more difficult by having to move to another web host and e-commerce platform.
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Marvell1
Legendary
Offline
Activity: 2408
Merit: 1102
Leading Crypto Sports Betting & Casino Platform
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September 01, 2015, 06:38:07 PM |
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But it could make their life a little more difficult by having to move to another web host and e-commerce platform.
theres so much Scum in this industry its appalling I remember back in April Hashra was still stringing along its customers saying that orders would be shipped soon.
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