He's referring to aftersales support, methinks
I can't tell I can see it both ways with translation. Google translate is good for general read but specifics can be hard.
We need an native reader. Please if you understand reading it tell us if he bought direct or not first hand.
I read the same translation. I think he is talking about factory warranty service.
Either way, I feel bad for the guy, a new 2,500 USD paper weight S5+ across the floor not running would be very disheartening.
I hope it turns out that it isn't their after-sales support. I think we can receive clarification fairly quick if it is made clear in the review.
There are always two sides to the story. I have to keep that in mind, but if anyone is personally waiting since last week for them to get back with you about a warranty replacement I could see where you may be biased. That kind of situation can turn someone's mining game bad quickly.
/knock on wood - I am going to keep thinking positive (and probably order some fans)
