The account gets locked when you try changing your account password through Secret Answer, My account was locked too and I sent a mail with all proofs, sadly I didn't get a reply for 4-5 Days, then I sent a PM to both BadBear and Theymos, And for like after 2-3 Days, I reminded Theymos again and in a few hours I got his reply saying account is unlocked, and yes it was
You can try the same too.