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Author Topic: Mt.Gox Yubikey dead: account not yet unlinked - UNLINKED AFTER ONE MONTH  (Read 1533 times)
Lem
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October 16, 2012, 10:03:23 AM
 #1

One month ago my Yubikey, sent me for free (but customs) by Mt.Gox, suddenly died.

I contacted Mt.Gox support to have my account unlinked from my Yubikey (I know the Yubikey is warranty covered, but I like better to just come back to normal login for now).

They told me they would have had a yubikey unlink page up soon, on their website, and to wait a bit.

After two weeks I explicitly asked to be unlinked as soon as possible. They told me that the unlink page would have been ready in about a week, however they would have placed a personal unlink request to their developer. Up to 5 - 7 business days to wait, they said.

Two more weeks have passed since then: no unlink page, no unlinked account.

I'm wondering: am I the only one with a dead Yubikey? If not, did anyone manage to solve the issue?

Thanks a lot in advance.

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TradeFortress
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October 16, 2012, 11:23:23 AM
 #2

Haven't had this problem, but it serves you right for thinking MtGox support actually supports customers.
Stephen Gornick
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October 16, 2012, 11:52:46 PM
 #3

Two more weeks have passed since then: no unlink page, no unlinked account.

I would open a new ticket with their support, explain that the wait has been longer than requested and that you remain without access to your account and your funds.

Lem
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October 17, 2012, 06:42:39 AM
 #4

Two more weeks have passed since then: no unlink page, no unlinked account.

I would open a new ticket with their support, explain that the wait has been longer than requested and that you remain without access to your account and your funds.

But my ticket is still open and (they say) monitored.
I'm posting another complaining remainder now. Let's see.

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Carlton Banks
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October 21, 2012, 08:00:37 AM
 #5

Two more weeks have passed since then: no unlink page, no unlinked account.

I would open a new ticket with their support, explain that the wait has been longer than requested and that you remain without access to your account and your funds.

The cynic in me says that the highlighted section represents exactly what Gox wants to happen.

Vires in numeris
Lem
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October 23, 2012, 10:26:01 AM
 #6

Account unlinked. At last!
It took more than one month.

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