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Author Topic: [RESOLVED] Ordered from Bitinstant, they're working on fixing my problem  (Read 2248 times)
qwertykeyboard
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October 20, 2012, 01:26:56 AM
 #1

[NOTE]
I PM'd Charlie (Yankee) yesterday and he responded within minutes to tell me he knows of the problem and will fix it. He says he will get me the funds today. THANK YOU CHARLIE, THANK YOU BITINSTANT. I will be using your services in the future again!





I'm just really really nervous right now because I have no idea where my coins are tied up at. I know that there are some employees from Bitinstant floating around so I thought I'd ask here if anyone knows what went wrong.

The address that my order # on bitinstant says I used for my bitcoin address recipient is one I do not recognize (it also says the Order was successful), I checked on blockchain.info and the address is real but there are no transactions with it at all, but the order was completed. None of this really matters because if it HAD gone through to that address I'd have no way of getting my BTC because I do not recognize this address at all.

I have all the information (account number, receive code, Moneygram reference #) that proves I ordered those bitcoins, I just need someone from bitinstant to help me.

Yes, I made a support ticket on bitinstant and its been 2 hours, I feel that this is urgent because if those coins ever do deposit correctly into that address I'm royally screwed.

I wouldn't have made a thread about this but new members can't PM, I bought BTC from bitinstant two days ago with no problems and I want to clarify I do not think bitinstant is in the wrong here or anything and don't want to hurt their name, I just want to secure my BTC in a wallet I have access to by getting directly in touch with bitinstant.

Thanks for your patience to a total bitcoin newb....

Edit: Also, is the order number from bitinstant safe to post here? I gave no info in this post about who I am or how to contact but I will if there is a secure way to do so.
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BitcoinINV
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October 20, 2012, 01:58:02 AM
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Don't post any details just to be safe, Im sure bitinstant will guide you Yankee is around i'm sure find his member name and PM him

qwertykeyboard
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October 20, 2012, 02:05:16 AM
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Sent a PM to Yankee, but there is nothing in my outbox.  Undecided
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October 20, 2012, 02:06:17 AM
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calm yourself lol you have to mark it to save a copy to your outbox.

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October 20, 2012, 02:09:27 AM
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This world is so scary and confusing...
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October 20, 2012, 02:10:39 AM
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Lmfao welcome to the wonderful world of bitcoin!

bbit
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October 20, 2012, 02:55:27 AM
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This world is so scary and confusing...

Lol ^^ welcome to bitcoins!


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FreeMoney
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October 20, 2012, 02:58:41 AM
 #8

Sent a PM to Yankee, but there is nothing in my outbox.  Undecided

Messages are not automatically saved in the outbox, you have to check a box or set it in your forum options.

Play Bitcoin Poker at sealswithclubs.eu. We're active and open to everyone.
Stephen Gornick
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October 20, 2012, 05:40:14 AM
 #9

I just want to secure my BTC in a wallet I have access to by getting directly in touch with bitinstant.

What wallet do you use?  A local client like the bitcoin.org client or an EWallet?

Yankee (BitInstant)
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October 20, 2012, 03:08:00 PM
 #10

Sent a PM to Yankee, but there is nothing in my outbox.  Undecided

Messages are not automatically saved in the outbox, you have to check a box or set it in your forum options.

Hey

To let everyone know this customers messages were received by me almost instantly and working with the customer to fix the order today.

Thanks for everyones kind words  Smiley

MOD/OP- Can you edit the title? Its killing my SEO

-Charlie

Bitcoin pioneer. An apostle of Satoshi Nakamoto. A crusader for a new, better, tech-driven society. A dreamer.

More about me: http://CharlieShrem.com
qwertykeyboard
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October 20, 2012, 03:32:08 PM
 #11

Sent a PM to Yankee, but there is nothing in my outbox.  Undecided

Messages are not automatically saved in the outbox, you have to check a box or set it in your forum options.

Hey

To let everyone know this customers messages were received by me almost instantly and working with the customer to fix the order today.

Thanks for everyones kind words  Smiley

MOD/OP- Can you edit the title? Its killing my SEO

-Charlie

I have modified the title to [RESOLVING] until it is solved.

I messaged Yankee early last night and he did respond to me to say he was working on fixing the problem. No doubt he will keep true to his word and I will post back with any update on progress by Bitinstant.

I just want to secure my BTC in a wallet I have access to by getting directly in touch with bitinstant.

What wallet do you use?  A local client like the bitcoin.org client or an EWallet?

Mainly I use blockchain.info.
qwertykeyboard
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October 20, 2012, 03:42:02 PM
 #12

Here is where the problem lies http://i.imgur.com/tJ4wK.jpg, that "1JJ..." address is one I do not recognize, and it hasn't received the BTC like anyways. So how this problem can be fixed by Bitinstant I do not know but I am checking my email constantly for something more from Bitinstant support.
Yankee (BitInstant)
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October 20, 2012, 08:21:10 PM
 #13

address is one I do not recognize, and it hasn't received the BTC like anyways. So how this problem can be fixed by Bitinstant I do not know but I am checking my email constantly for something more from Bitinstant support.

We already know the the issue is, your funds are safe and as promised will be resolved today.

Bitcoin pioneer. An apostle of Satoshi Nakamoto. A crusader for a new, better, tech-driven society. A dreamer.

More about me: http://CharlieShrem.com
bbit
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October 20, 2012, 08:47:30 PM
 #14

address is one I do not recognize, and it hasn't received the BTC like anyways. So how this problem can be fixed by Bitinstant I do not know but I am checking my email constantly for something more from Bitinstant support.

We already know the the issue is, your funds are safe and as promised will be resolved today.

GO get'm charlie! woo hoo!


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▄▄
██
██
██
██
██
██
██
██
██
██     
██
██
▬▬ THE LARGEST & MOST TRUSTED ▬▬
      BITCOIN SPORTSBOOK     
   ▄▄
██
██
██
██
██
██
██
██
██
██     
██
██
             ▄▄▄▄▀▀▀▀▄
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qwertykeyboard
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October 20, 2012, 10:05:31 PM
 #15

address is one I do not recognize, and it hasn't received the BTC like anyways. So how this problem can be fixed by Bitinstant I do not know but I am checking my email constantly for something more from Bitinstant support.

We already know the the issue is, your funds are safe and as promised will be resolved today.

Thank you again, I was just worried. Changing title to RESOLVED.
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October 21, 2012, 02:10:58 AM
 #16

Funds now deposited correctly into my account.

Worried over nothing, Bitinstant had my back the whole time.

 Grin
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October 28, 2012, 04:36:45 AM
 #17

Hi Yankee,

I've been a long time customer of BitInstant but new to this forum. I've been using bitinstant for awhile now to get bitcoins and choosing the cash deposit directly to my bitcoin address option. But after the website went back up today. I noticed this option from the drop down menu is gone. Is this a mistake? Is it going to be available soon? I have found this is the most convienent option for me and the fastest. Does anyone know any other way I can just deposit cash at my local bank branch and have it sent to my bitcoin address.

Any answers/help/suggestions would be greatly appreciated! Thanks.

address is one I do not recognize, and it hasn't received the BTC like anyways. So how this problem can be fixed by Bitinstant I do not know but I am checking my email constantly for something more from Bitinstant support.

We already know the the issue is, your funds are safe and as promised will be resolved today.
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October 28, 2012, 04:41:03 AM
 #18

address is one I do not recognize, and it hasn't received the BTC like anyways. So how this problem can be fixed by Bitinstant I do not know but I am checking my email constantly for something more from Bitinstant support.

We already know the the issue is, your funds are safe and as promised will be resolved today.


Hi Yankee. Can you help me with my question. I having been using your website for a long time now and love it. But I found that the bitcoin address option from the drop down menu is gone. Can you tell me when it is going to be available again? Thank you very much.
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October 28, 2012, 05:23:44 AM
 #19

I found that the bitcoin address option from the drop down menu is gone. Can you tell me when it is going to be available again?

I believe that is addressed here:

No more bitcoin direct to email?

No, that will be turned on probably Monday.


direct to e-mail uses the same service (Coinapult) as the direct to bitcoin.

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