Did I just lost $3600?

[TheLoser]

I've been trying to communicate with blockchain.info to recover my password. I created a wallet from my phone and they did not give me a mnemonic phrases so I asked them to send it to me but I get the same messsage that they cannot help me recover my password. I am about to lose $3600 and these people don't care. =( here is my conversation with them. I know for a fact they can give me back my coins but they don't want to. *sigh*

   
Snarfs79
Oct 6, 23:17


Hello,

I'm sorry for bothering you with this subject. I created a wallet on my phone using this email address (snarfs79@gmail.com). Today, when I was expecting a transaction $3800 USD from someone, I accidently hit the log off button and when I try logging back on, it says please check your password is correct. I didn't change my password or anything. Can you please secure my account and return the money to me? I will give you the bitcoin address where that wallet is located:

17GzggSb2t1MrALnrksoposVq3GXEh4zwa

Please help me retrieve my funds ASAP. Thank you.

I can tell you there are 2 incoming transactions, one on the 24th of sept and one today which is 10/6 in that wallet.



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Your request (#55611) has been solved. To reopen this request, reply to this email or click the link below:
http://blockchain.zendesk.com/requests/55611

Jade   
Jade (Blockchain)
Oct 7, 01:58


There are four wallet identifier associated with the email address snarfs79@gmail.com that have been created in the last month. Your wallet identifiers are as follows;

https://blockchain.info/wallet/657190eb-bcee-43d9-9b25-e2941fb5ef4a

https://blockchain.info/wallet/29ce0c1c-fa9c-4317-ae4a-0084568cbb45

https://blockchain.info/wallet/d3308959-44b3-44ac-a2d3-c997725b68ec

https://blockchain.info/wallet/a35d950a-1e4e-4dbc-9515-db6f161b16d7

Unfortunately we are unable to help recover lost passwords. Even if we wanted to it is impossible for us to reset a wallet's password, and this is due to the way encryption works. Please try every possible password combination you may have used. If you have your mnemonic phrase, then you can recover your password - https://blockchain.info/wallet/forgot-password?guid=.

You can read up more on how a Blockchain.info wallet works - https://blockchain.info/wallet/how-it-works.

-----

Jade | Blockchain.info Support

Facebook: https://www.facebook.com/blockchain Twitter: https://twitter.com/blockchain

Blog: https://blog.blockchain.com/

Appreciate the help? Send me a tip at https://blockchain.info/address/127ugjKht6r1mDHrQTAknMqXDeuBw6NHSQ



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Hello,

I am able to log in into 3 accounts: I have the password and all the password should be the same.

https://blockchain.info/wallet/657190eb-bcee-43d9-9b25-e2941fb5ef4a

https://blockchain.info/wallet/29ce0c1c-fa9c-4317-ae4a-0084568cbb45

https://blockchain.info/wallet/a35d950a-1e4e-4dbc-9515-db6f161b16d7

This is the account I am having trouble logging in. I created this account on my Apple phone blockchain so I didn't get a mnemonic phrase. Can you please give me the mnemonic phrase or just send me an email to reset my password. Please help me $3600 is alot of money to me. Thank you.

https://blockchain.info/wallet/d3308959-44b3-44ac-a2d3-c997725b68ec



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I already told you that I didn't get a mnemonic phrase when I created the wallet on my phone. Can you please retrieve the mnemonic phrase for me so I can reset my password. Thank you.

[gentlemand]

Unfortunately they're very emphatic about being unable to help you if you lose your password. The mnemonic is usually supplied when you open the wallet before you enter it.

Odd that it didn't show up and odd that it didn't recognise your password if you didn't change it. Did you log in and out quite regularly without issues?

[OmegaStarScream]

As you can see here , when you try to make a new wallet the warning is pretty clear : https://blockchain.info/wallet/new

Don't Forget Your Password!
WARNING: Forgotten passwords are UNRECOVERABLE and will results in LOSS of ALL of your bitcoins!

Anyone of us can get the adress email of another person registered on BLockchain.info and then claim that he forgot the password (I'am not saying that you are lying) but this is how it works . There is nothing you could do about it ... So yes you lost your bitcoins .
People should learn to not store their bitcoins on online wallets and start using Desktop/Paper/Hardware wallets , till then .. people will continue to lose their BTC.

[christycalhoun]

They don't remember or recover passwords for your own security. It is not possible for them to steal your bitcoins because of that. Try your best to remember what your password is otherwise you just flushed that money down the toilet.

[ron7684]

...and everyone else just got a little richer.

[wzrdtales]

They don't lie when they tell you, they can't. Certainly they can't as they only have your encrypted data. Encrypted by your password. Next time make sure you can re login into a created account before actually send money to it and also to backup your private keys.

[achow101]

Unfortunately blockchain.info cannot help to recover your password. It is not that they don't care, but rather that they are incapable of helping you since that data is not stored on their servers.

Since the passwords should be the same, try changing a few characters that could be accidenally mistyped like captial letters and try to guess your password.

[gogxmagog]

Whoa that's bad timing dude. I never use blockchain, too many weird stories like your's
Why would you have such a large transaction sent there any way?
Not trying to be mean and rub it in but why would you pass such a large transaction through an online wallet? Just curious. It would be just as simple to go through a well secured multi bit even

I trust no online wallets. Not for more than 0.5 btc which is even pushing it. Micro transactions only. If even.

Sorry about your loss there bud. Meditate and relax. Maybe you'll remember your password.

[idyu]

whant to know something fUnny?

the support told me once they can find my identifer if i tell them my password

[Raimonn]

They can't recover or reset a password. Its about security. Bitcoin wallets are very secure, but you need to secure the recovery words.

[Phildo]

...and everyone else just got a little richer.

Out of all the nonsense people post about bitcoin, this is my favorite.

[Mickeyb]

...and everyone else just got a little richer.

Out of all the nonsense people post about bitcoin, this is my favorite.

Haha exactly! Also how could someone have heart to say something like that to a person in a moment like this?

To the OP, sorry for your loss dude. I am surprised you would receive such a huge amount of coins to the online wallet. I don't know am I paranoid, but I would never do it.

I don't think they can help you recover password. Their system is designed in such a way. That's why you got mnemonic password or at least you should have gotten it.

Sorry for your loss once again!

[gentlemand]

...and everyone else just got a little richer.

Out of all the nonsense people post about bitcoin, this is my favorite.

It does pop up like clockwork but then again it did come from Satoshi. Still not very accurate though. As everyone on here is now richer maybe we should all reimburse the OP and call it equal.

[OROBTC]

...and everyone else just got a little richer.

Out of all the nonsense people post about bitcoin, this is my favorite.

It does pop up like clockwork but then again it did come from Satoshi. Still not very accurate though. As everyone on here is now richer maybe we should all reimburse the OP and call it equal.

gentlemand, you first!      /joke

*   *   *

I too have lost BTC due to being dumb (inattentive).  That almost seems to be a requirement, that you have to lose something by not paying attention or being scammed.

[TheLoser]

Unfortunately they're very emphatic about being unable to help you if you lose your password. The mnemonic is usually supplied when you open the wallet before you enter it.

Odd that it didn't show up and odd that it didn't recognise your password if you didn't change it. Did you log in and out quite regularly without issues?

When I created my wallet, I didn't get a mnemonic phrase, just an email confirmation. I just can't log in anymore, password has been change. I dont know.....

[TheLoser]

...and everyone else just got a little richer.

Out of all the nonsense people post about bitcoin, this is my favorite.

It does pop up like clockwork but then again it did come from Satoshi. Still not very accurate though. As everyone on here is now richer maybe we should all reimburse the OP and call it equal.

gentlemand, you first!      /joke

*   *   *

I too have lost BTC due to being dumb (inattentive).  That almost seems to be a requirement, that you have to lose something by not paying attention or being scammed.

If you want to donate for my reimbursement here is the address. It is 1:13AM losing sleep over this. lol

16NJHUuVGPK26iXQx4RABYCszR9Htyc432

Thanks!

[NeuroticFish]

When I created my wallet, I didn't get a mnemonic phrase, just an email confirmation. I just can't log in anymore, password has been change. I dont know.....

If your money would be stolen, first thing a thief would do is is to move the money away. Which didn't happen.
Your wallet is surely not lost on blockchain info. So you "only" have to remember your password.

Now... maybe the password didn't change and your keyboard did.
Maybe you were with caps lock on.
Maybe you were / or are now on German, French or I-don't-know-what other keyboard layout.
One z instead of y and your password will obviously not work.

Also, wait for some time. Maybe it's not the password you think it was and maybe you'll remember.
As the others stated, the only one that can help you is yourself. Good luck!

[TheLoser]

When I created my wallet, I didn't get a mnemonic phrase, just an email confirmation. I just can't log in anymore, password has been change. I dont know.....

If your money would be stolen, first thing a thief would do is is to move the money away. Which didn't happen.
Your wallet is surely not lost on blockchain info. So you "only" have to remember your password.

Now... maybe the password didn't change and your keyboard did.
Maybe you were with caps lock on.
Maybe you were / or are now on German, French or I-don't-know-what other keyboard layout.
One z instead of y and your password will obviously not work.

Also, wait for some time. Maybe it's not the password you think it was and maybe you'll remember.
As the others stated, the only one that can help you is yourself. Good luck!

It's gone man. I'll get over it. Thanks for the help. You can lock this if you like.

[TheLoser]

Unfortunately they're very emphatic about being unable to help you if you lose your password. The mnemonic is usually supplied when you open the wallet before you enter it.

Odd that it didn't show up and odd that it didn't recognise your password if you didn't change it. Did you log in and out quite regularly without issues?

This is the address the bitcoins are sitting, rotting and collecting dust. Hopefully, in 20-30 years someone will retrieve it and remember my name. =)

17GzggSb2t1MrALnrksoposVq3GXEh4zwa

[NeuroticFish]

This is the address the bitcoins are sitting, rotting and collecting dust. Hopefully, in 20-30 years someone will retrieve it and remember my name. =)

17GzggSb2t1MrALnrksoposVq3GXEh4zwa

Without a private key, nobody can retrieve them.
And I think that the private key is encrypted with your password and cannot be decrypted without your password.