this error from browser and from app ios
and support dont asked
how many time have been passed since you contact with the support? maybe you need to wait more time for a reply, relax but insist on it, im pretty sure that you problem will be fixed asap, im saying that because i didn't see more threads about issues with them in the last hours.
btw as i sayd stay alert here on forum to see if there is more thread or replys about this issue, if not i suggest you to relax since seems to be a particular problem who will be fixed, i hope...