BitVPS not very trustworthy

[Gnaffel]

I never wanted to write this thread, its very sad to write about being scammed in bitcoinland.

On 20 okt 2012 i got my monthly invoice from BitVPS

On 22 okt 2012 around (16.30 hour, Amsterdam TimeZone, or 14.30 GMT) i logged into BitVPS client site to pay my monthly (https://client.bitvps.com/billing/viewinvoice.php?id=1004)

BitVPS client site gave me this BTC address to pay BTC 2.13 to: 1BjzEH9v3CvsrGPjsW7e491KJdCBQF6wpw

On 22 okt 2012 16.32 hour, i paid BTC2.13 to 1BjzEH9v3CvsrGPjsW7e491KJdCBQF6wpw , (see my wallet picture)
http://s12.postimage.org/3tx81qupp/inquiry02.jpg
note: i never received an confirmation email from BitVPS for the first time.

On 25 okt 2012 BitVPS sent me an automated email that they didnt receive my monthly
I sent BitVPS an email asking whats going on; BitVPS doesnt reply, NO email from BitVPS.

On 27 okt 2012 BitVPS sents me again an automated email that they didnt receive my btc, with notice that my website will be deleted???
Again i sent an email to BitVPS asking for an explanation and again BitVPS doesnt reply, NO email from BitVPS

When i lookup the BTC address on Blockchain.info, it seems that this BTC adddress didnt excist before 22 okt 2012 (16.32 hour, Amsterdam Timezone, or 14.32 GMT), and that must be right if its generated by BitVPS's website.
On 23 okt the BTC2.13 is even spent. (see picture)
http://s17.postimage.org/wsk4bdhvj/inquiry03.jpg

On 27 okt i send rg a bitcointalk forum PM, again he never responded to my question.

I hardly use the vps, sometimes to test websites when i need an ip, but thats it.
I never have problems with Mullvad, BTCGuild, Intersango and im doing business for more than 1 1/2 year with them.

I do know that rg doesnt like my email address, but an vps provider that takes your money and says 'we didnt get it' and doesnt respond to emails (besides automated bills), is not very kosjer.

BitVPS can have my BTC2.13 for november, i will never use that VPS provider again. BitVPS can consider this as being fired.
A vps provider that makes their money this way, by scamming their own clients, is not my vps provider.

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[Stephen Gornick]

On 22 okt 2012 around (16.30 hour, Amsterdam TimeZone, or 14.30 GMT) i logged into BitVPS client site to pay my monthly (https://client.bitvps.com/billing/viewinvoice.php?id=1004)

BitVPS client site gave me this BTC address to pay BTC 2.13 to: 1BjzEH9v3CvsrGPjsW7e491KJdCBQF6wpw

Can you still retrieve that invoice?

Does it still show 1BjzEH9v3CvsrGPjsW7e491KJdCBQF6wpw as the payment address?

If so, then clearly the invoice was paid and this just seems to be a simple administrative error where BitVPS just needs to figure out where the problem occurred in applying the credit for the payment.

If the invoice shows a different address, then there is a different problem to solve.

[rapeghost]

Hi,

As you can see from BitVPS.COM, our billing system is wonked!

We transferred to a fully automated billing system but it doesn't work with the way we do our nodes.

We allow customers to select which node/location they want and the system has no concept of this, it just transfers you to the lowest usage node.

So right now we're split between two billing systems, one with orders on the new one, one with orders on the old one.


Had you contacted sales@bitvps.com or james@bitvps.com, you would've been accommodated.

I can still help you, we dont need to 'keep' your money, we're here to provide a service.

[rapeghost]

P.S. those are automated emails, no ones VM is deleted without manual intervention.

[rapeghost]

PPS, i just sent you a message with an explanation of why it didn't mark your payment paid.

It's a simple billing mix up, you had 'paypal' set as your payment gateway. So the billing system will be waiting for BTC on the paypal gw, which obviously, can never complete (hopefully )

[Gnaffel]

Had you contacted sales@bitvps.com or james@bitvps.com, you would've been accommodated.

I have emailed james at sales@bitvps.com at 25 okt and 27 okt about 4 times, which he never did answer, so what james writes here is bullshit!

http://s11.postimage.org/c7rln9tf7/inquiry05.jpg
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"Billing mix up?"

PPS, i just sent you a message with an explanation of why it didn't mark your payment paid.

It's a simple billing mix up, you had 'paypal' set as your payment gateway. So the billing system will be waiting for BTC on the paypal gw, which obviously, can never complete (hopefully )

I have paid every month in bitcoin, i haven't even subscribed to the paypal option, i may have looked what other options are there to pay to, but never subscribed to the paypal option at BitVPS. What "Billing mix up?"


One thing that finally came out, he sents me a payment conformtion for those BTC 2.13.

[rapeghost]

So... How about we just terminate your VPS and I give you a refund?

[rapeghost]

I don't know what to tell you, your payment gw was set to PayPal and I fixed it.

What else do you want from me?

[Gnaffel]

Your talents are speaking clearly, RG.

I won't be needing any BitVPS services again.

(I will write a comformation message to sales@bitvps.com)

[rapeghost]

I'd also like to add that this guy's VPS was never shut off / disabled / touched during this whole thread.

I spend over 50 hours a week on BitVPS and forgive me for using one weekend to relax.

Now again, I'm asking you: Do you want a refund for this month or do you want to keep it active for the month you just paid for?

[Gnaffel]

I sent you an closing email to sales@bitvps.com

[bzzard]

...on the other hand - BTCCharts.com works on BitVPS since August and I'm very happy with this server. It's very stable (quite heavy use of this server (a lot of loading/sending, constant CPU use 20-80%, heavy HDD use) with almost 0 problems), support is fast and helpful, and the price is ok

[FreeMoney]

I've been using bitvps for about 6 months, no trouble. Recently I made a suggestion and was acknowledged the same day.

The title of this thread is wrong, OP or a moderator should fix it.

[phungus]

RG has been most accommodating to me and I think I've been running with BitVPS since pretty much the beginning.

I gave him a positive rating on #bitcoin-otc.

This person is not going to be made happy by anything and it looks like he's just trying to enact some sort of "revenge" by trashing BitVPS on the forum.


Too bad they didn't hop on the IRC channel, someone else might've been able to help a little bit quicker than email.

-p

[stepkrav]

When i lookup the BTC address on Blockchain.info, it seems that this BTC adddress didnt excist before 22 okt 2012 (16.32 hour, Amsterdam Timezone, or 14.32 GMT), and that must be right if its generated by BitVPS's website.

How can you check when a bitcoin address was created??

[MPOE-PR]

RG has been most accommodating to me and I think I've been running with BitVPS since pretty much the beginning.

I gave him a positive rating on #bitcoin-otc.

This person is not going to be made happy by anything and it looks like he's just trying to enact some sort of "revenge" by trashing BitVPS on the forum.


Too bad they didn't hop on the IRC channel, someone else might've been able to help a little bit quicker than email.

-p

People often disregard this, irc support is almost always the fastest way to get help.

[phungus]

I just wanted to post that RG has made the decision to hand-off BitVPS to a new team. He's been really swamped with his job and doesn't have time to effectively manage the VPS service. We're still hammering out details, but a group of us will be taking over operations pretty soon. The deal is not done and final but we're working on it.

I just wanted to pass that along since it's public in #bitvps.

-p