Most of use use Paysafecard in order to buying cryptocoins because we believe PSC is anonymous.
Anyway I need to share with you a bad experience I have just had with them.
Several days ago I bought 4 voucher of 100€. The first 3 were valid, while the 4th was locked, without any reason. If I try to check the balance here:
https://www.paysafecard.com/en-gb/check-balance/ I get an error message and I am invited to contact them by email, in order to solve the issue.
I sent them an email and they replied me to send a photo of my voucher, along with a scan of my ID. I thought PSC was anonymous so I absoulutely don't want to send them any of my personal documents!
I lost 100€ so I want you to know that if you wanna use PSC your vouchers could be locked without any explanation.
Moreover their customer service really sucks!
- The FAQ list is too short.
- There isn't a live chat.
- The only way to get in touch with them is by email, but they take at least 24 hours to reply.
So in conclusion, I WILL NEVER USE PSC AGAIN!
If you had bad experience with them, please share with the community, so that people know.