Cryptoxchange GIVE ME MY MONEY

[LD-ZOGY8]

Withdrawal to AUD bank account booked 30th Oct. Haven't received any money whatsoever.

No response to email, PM, helpdesk request so I am opening this topic.

Crypto would have to have the worst service of any bitcoin platform I've used. I am extremely fed up. I need my money; it's my own money which I earned by speculating on their site. It feels more and more like some guy from the country has just started a venture and gotten in over his head.

Unless this is resolved quickly, it'll be the last time I use them.

Cryptoxchange: If you bother to respond to this thread and ask me for the details, just check your email, PM inbox on this forum and your helpdesk - there's more than sufficient details there. 


-LD_ZOGY8

[dustintrammell]

I've been having similar problems.  I'll book an international USD withdrawal and it'll sit there in the Booked state until I open a support request.  After opening a support request, that will sit there with no response until I post a comment to it.  Usually after I post the comment, "Support" will respond and process my withdrawal.  I have had two withdrawals processed this way and two that remain in the "Booked" state.

[repentance]

This is concerning.  Absent AML issues, it shouldn't take more than a couple of days for a direct deposit to hit your Australian bank account - and that's if it has to be done manually, you're not with their bank and it's the first withdrawal to that account.  Two weeks is unacceptable even if there are AML issues - they should have at least contacted you to obtain whatever they needed and there's no excuse for them not responding to helpdesk requests (this seems to be a common complaint lately).

It's a bit worrying that we no longer hear anything about them these days unless it's people posting about unreasonable delays in withdrawals.

[btctraderr]

Yeah I won't trade there anymore, just too unpredictable and it's got worse the last few months. Unfortunate because they had something really promising for a while there.

[MPOE-PR]

This sounds pretty bad.

[DannyM]

This sounds pretty bad.

I wouldn't worry. The tagline on their logo says they are "The Ethical Exchange".

[MrTeal]

https://bitcointalk.org/index.php?topic=85977.0

[LD-ZOGY8]

After opening a support request, that will sit there with no response until I post a comment to it.  Usually after I post the comment, "Support" will respond and process my withdrawal.  I have had two withdrawals processed this way and two that remain in the "Booked" state.

Thanks for the tip, I'm going to give that a try right now.

[cottoneyeJoe]

After opening a support request, that will sit there with no response until I post a comment to it.  Usually after I post the comment, "Support" will respond and process my withdrawal.  I have had two withdrawals processed this way and two that remain in the "Booked" state.

Thanks for the tip, I'm going to give that a try right now.

I am also having trouble getting $1500 USD out. Made request 11/1. Was asked to update my account info. I did so, they closed support case. Transfer sits as "booked" in their UI. Tomorrow will be the end of their 7-14 day expectation. I will open a new support ticket.

Not happy with this exchange at all.

[LD-ZOGY8]

Guess what? It worked. Commenting on an already submitted support ticket seems to be the minimum threshold for getting support tickets actually looked at.

Very fucking sloppy. But at least now we know how to get our requests for our own money actually looked at.

[dustintrammell]

Looks like they may be having issues with their BTC transactions as well.  I made this deposit yesterday and it has still not been credited to my account, even with 101 confirmations:

Status: 101 confirmations, broadcast through 8 nodes
Date: 11/13/2012 20:37
To: Dustin D. Trammell - Crypto X Change Deposit 1ACnc6YXi8rxKWcWWqMgmhVwvqSw9LMyu
Debit: -200.00 BTC
Net amount: -200.00 BTC
Transaction ID: 3771310a727e805fe5c08419dfa9efa7c600a9ef21fe84df280e94f7b572734f

I thought that BTC deposits were automated and were credited after 6 confirmations as is standard among most Bitcoin webapps.  I have opened a support ticket, we'll see how long it takes them to resolve this one...

[420]

I made a deposit yesterday thats not shown today

where's my 0.1BTC cryptoxchange??

[TheDarKnight]

Great, That was going to be Christmas money....how do you get it out??

[CIYAM]

If you guys hadn't noticed the following is now on their main page:

Code:

Crypto X Change,suspending trading and returning client funds.

[TheDarKnight]

weren't they doing that before or is that a promise that they will now get a move on...

In order to start the process of withdrawing my funds I need to edit profile. Profile link has a 404 error...  

Ok working now.... fingers crossed... I have now put in all my bank information and await verification..

[420]

where's their official thread

[TheDarKnight]

If they don't want to show up, they won't make a post here where we can question them... 

[CIYAM]

I read in another thread that apparently the main guy behind CryptoXChange has been very ill recently so a little patience might be required (in my dealings with them I have never had any problems so hopefully the shutdown will go smoothly).

[repentance]

Shutting down a business because it's not profitable is not the same as being insolvent.  It doesn't matter if CryptoXchange is losing money hand over fist as long as KenseyCol (the actual company) can meet the financial obligations of CryptoXchange.  I know it's not very satisfying to the community, but the truth is that people can shut down a company for any reason they like and if they can meet their financial obligations they don't really owe anyone explanations about why they no longer wish to operate the business.

It is a waiting game right now, but the fact that they're upgrading the MrBitcoins site suggests that they intend to keep operating that business - something they would not be able to do if the company is insolvent.  There is no indication that they're planning to shut down MrBitcoins and the notice about upgrading the site is new - it's been posted since the announcement of the CryptoXchange shut-down.

I guess we all just wait and see what upgrades are made to the MrBitcoins site (this is supposed to be done by 26 November) and whether payments start being processed over the next couple of weeks. 

[augustocroppo]

It is a waiting game right now, but the fact that they're upgrading the MrBitcoins site suggests that they intend to keep operating that business - something they would not be able to do if the company is insolvent.  There is no indication that they're planning to shut down MrBitcoins and the notice about upgrading the site is new - it's been posted since the announcement of the CryptoXchange shut-down.

I guess we all just wait and see what upgrades are made to the MrBitcoins site (this is supposed to be done by 26 November) and whether payments start being processed over the next couple of weeks. 

How do you know that and who is "they"?