[closed] Mtgox sending to an address twice - how long to resolve?

[sc8nt4u]

http://blockexplorer.com/address/13jiw6a4JxNBq4tiSH9zwwruzfxFMMrgqb

It's been a month since I double sent to an address MtGox supplied me. Yes it was my fault, copying and pasting complete failure, but is besides the point now that it has taken so long to resolve. I've sent 2 e-mails which were never replied to, and a PM to MagicalTux 2 weeks ago in which he responded:

Hi,

Handling of those cases ("I sent twice to the only usable once address") is done low priority. Your funds will be credited soon.


Mark

So how long does it take? Anyone in a similar situation?

[ensign_lee]

yeeesh, that's an unfortunate situation to be in. 3 weeks is kind of ridiculous on the part of mt gox.

[Gavin Andresen]

If it is any consolation, I made the same mistake a few days ago (and am still waiting for the 25 BTC to appear in my account...)

[sc8nt4u]

yeeesh, that's an unfortunate situation to be in. 3 weeks is kind of ridiculous on the part of mt gox.

Yep. It's been a lot slower since Jed sold MtGox. Hopefully this warns others about double sending payments and watching out what your copy and pasting in the send box 

[sc8nt4u]

Anyone have this problem solved? Timeline?

[niooron]

With all the money mtgox is obtaining they should stop being greedy, and hire more people for customer support.

[TraderTimm]

With all the money mtgox is obtaining they should stop being greedy, and hire more people for customer support.

Or perhaps you could put your bitcoins where your mouth is and start a competing exchange instead of telling people how to run theirs.

[niooron]

With all the money mtgox is obtaining they should stop being greedy, and hire more people for customer support.

Or perhaps you could put your bitcoins where your mouth is and start a competing exchange instead of telling people how to run theirs.

Mtgox actually wants their customers to tell them how to run their exchange, or they wouldn't ask for suggestions on their main page. Stop being butthurt.

[TraderTimm]

Mtgox actually wants their customers to tell them how to run their exchange, or they wouldn't ask for suggestions on their main page. Stop being butthurt.

In my experience, those that use the statement 'butthurt' are often the ones smarting. As you may be new to the internet in general, I've included the direct link to offer up your invaluable feedback and business savvy.

https://mtgox.com/support/contact

Let us know how that works out for you.

[Maged]

With all the money mtgox is obtaining they should stop being greedy, and hire more people for customer support.

He is in the process of doing that. The first lady he hired wasn't very good with English, so MagicalTux had to let her go. Once he finds someone else, he'll still have to train them.

[sc8nt4u]

Still waiting for a timeline of anyone that has been in this particular situation. Still haven't received my BTCs yet and its closing in on a month now.

[sc8nt4u]

Officially been 1 month now.

[sc8nt4u]

This case was officially resolved on June 22nd, 2011, a full 40 days after first e-mailing support.