Hello,
My name is Natalie and I am responsible for our customer support. Due to insufficient CAD on our account at the moment, we are unable to send CAD withdrawals and today is a public holiday in Japan. We will be working on having the conversion done after the long weekend to have enough CAD in order to process your withdrawal. Our apologies once again for the delay and inconvenience this has caused and thank you for your patience while we are working to resolve this matter.
I also have a CAD withdraw pending since November 4th (almost 3 weeks), the OP has been pending since October 23rd. (now exactly 1 month!)
What confidence do we have that we will be able to withdraw with CAD in the future?
What is your "regular" estimated processing times for CAD withdraws?
A one day public holiday in Japan doesnt mean that there wasnt 4 other weeks that this order could have been processed.
Every time I have contacted support (and I suspect the OP too) its always the same templated reply "we are waiting for the bank to process", now we know that our requests arent even being investigated by support, since when this was finally was, your realized you "didnt have the money"...
If it is routinely going to take between 2 and 4+ weeks to get a withdraw processed, then that should be clearly stated on the withdraw page so customers know what to expect.
If you "dont have the money" in the right currency, then GET IT! we pay MtGox enough in fees (especially on the non-matching currency order fills) that if you offer a service (such as trading and withdrawing in CAD) then we SHOULD BE ABLE TO within reasonable expectations unless explicitly stated otherwise. In this case... knowing that CAD isnt a high volume currency on MtGox, i think a "reasonable expectation" should be that CAD orders are processed within 5-7 business days of being requested. This gives MtGox enough time to move money between banks, or between currencies should they have to.
Anyways, just my $0.02
I guess i should email support and see where my Nov 4th withdraw is too.