http://www.h12-media.com/pub/?ref=25040174Q: HOW OFTEN DO REPORTS UPDATE?
A: Your impression, click, conversion and revenue reports are updated every
hour. Reporting server timezone settings may change and depend on the ad
server we use. Possible time zones: GMT (London), GMT -5 Hours (New York),
GMT +2 Hours (Istanbul).
Q: WHICH TYPE OF CAMPAIGNS WILL BE DISPLAYED IN MY AD SPACE?
A: Our ad server is an automation system that finds relevant campaigns for
your visitors. %7 of total impressions we serve are learning campaigns. Ad
server serves the most paying and relevant campaign for your ad space every
time.
Q: CAN I BLOCK A CAMPAIGN?
A: No. You can't block specific campaigns from your account. H12 Media's ad
server has an automation system that finds relevant campaigns for your
visitors and website. And these are not self-managed most of time.
Q: I HAVE NOTICED THAT ONE OF YOUR AD CAMPAIGN REDIRECT MY USERS FROM MY
WEBSITE. WHAT CAN I DO?
A: Redirecting your visitors from your website is a prohibited
advertisement policy by all of the exchanges at display networks. We need
to report this spam action to our exchange partners. Please contact us with
that information: Screen Shot, Country Information, Mobile/Desktop (Your
device type), Your Website URL. We'll take action as soon as we received
your email.
Q: WHAT IS YOUR CPM? / WHAT IS YOUR PRICE FOR PER CLICK?
A: H12 Media does not provide a fixed CPM rate, base CPM rate or fixed CPC
for campaigns in your account. CPM rate can be different for any website
according to country traffic, click rates, conversion rates and content
channel (Content type you serve) information, campaigns, competitors on
your website's traffic, etc. We prefer not to give an average about your
CPM rate.
Q: IS THERE ANY LIMITATION ABOUT PAYMENT REQUEST?
A: Only one limitation about payment requests is monthly request limit for
publisher accounts. Currently, publishers can make 4 requests per month. If
you would like to do 5th payment request in same month, system will give
you a notice to try it next month.
Q: IS THERE ANY TAX DEDUCTION IN PAYMENTS?
A: There is only %10 Tax deduction for publishers that locate in Turkey.
For Example, if you are a publisher in Turkey and requested a payment 100
USD, 10 USD of your requested amount will be deducted to pay tax office and
90 USD will be sent you.
Q: DO I HAVE TO SEND INVOICES?
A: No. But if you would send them we would appreciate.
Q: WHERE AND WHEN SHOULD I SEND INVOICES?
A: After got payment please send your invoices within 30 days to
finance@h12-media.com Q: WHAT ARE THE PAYMENT OPTIONS AND TERMS?
A: There are two way to get your money from H12 Media. Currently: 1.
Paypal, 2. Wire Transfer.
There are two different schedule date for requested payments: 1. Immediate
2. 30 days later.
When you choose "Immediate Schedule", H12 Media will apply a 10% risk fee
for your payment and you will get your requested amount's 90% at scheduled
date. If you choose "30 Days Later Schedule", you will get your requested
amount as it is. No fee will be applied to your requested amount.
Paypal payments will immediately pass to your account after processed. Wire
transfers can take up to 5 business days to appear in your account balance
according your bank and country.
Currently, minimum payout limit to "Paypal" is 25 USD, and 500 USD for
"Wire Transfer"
Q: HOW CAN I INCREASE MY CPM RATE?
A: First of all you have to be patience about your CPM rate volatility in
your account. Your website's inventory in a marketplace and there are many
advertisers in that marketplace to buy some traffic. We are working to find
more buyers for this marketplace to increase your CPM rate. When there are
more advertisers to buy traffic, CPM rate will increase. Other ways are
related to your website and visitors. Please provide as much traffic as you
can to our banners. Place H12 banners to places that your visitors can
recognize. Click rates and conversion rates are very important about CPM
rate. If advertisers can't get conversions (goals) from your website, they
can exclude your domain from their lists and this situation results with a
decrease at your CPM rate. Please use "ON VIDEO" banners, "SLIDING
BANNERS", "SITE-UNDER POPS" with standard banner as well. Provide us "good
click rates" and "high traffic".
Q: HOW MANY BANNERS CAN I PLACE PER PAGE?
A: We recommend you to place up to 3 standard banners + 1 sliding banner +
1 on-video banner + 1 Site Under into your website. (For each page)
If you place more than "3 standard banners" per page, ad-server may not
count this impressions that come from 4th or 5th banners. Because ad-server
know that these are from the same page and if there is a CPM campaign, it
may not count that impressions "in order not to increase advertiser cost".
For example, if you have 300K page views that can display ads to users
(outside adblocker users), and placed 6 banner per page, you expect 1800K
banner impressions per day. But it's a high probability to see under 1800K
impressions at your reports. Placing too many banners in a page is not a
good option for both of your visitors and advertisers. Your visitors can
get bored, your advertiser cost can increase unfairly.
Q: WHAT ARE THE BEST CPM RATE PROVIDING AD-TYPES?
A: Best CPM rate providing banner types are: Site Under Pop, On-Video
Banners, Sliding Banners (728x90 and 300x250), Pre-Pop Banner
Q: MY AD SPACE IS BLANK. WHAT CAN I DO?
A: Here is the reasons of blank serving at our ad server:
1) No campaign to serve the user country or device
2) No campaign to serve for the website content
3) Domain blacklisted at our ad server ( %0 Fill Rate )
4) Frequency capping applied to user ( Too many banner request came from a
particular visitor or IP address)
To avoid blank serving issue please update your back up banner tags at
Websites section.
Q: I COULD NOT GET PAYMENT. WHAT CAN I DO?
A: Please complete your account details including Phone Number, Address,
Contact Name, Country. And check your payment details for your selected
option to get your money from H12. (Paypal or Wire Transfer informations)
And after that contact to H12 Media. We'll solve possible issues with your
payment as soon as possible.
Q: CAN I USE H12 MEDIA BANNERS IN EVERY WEBSITE THAT I OWN?
A: Please do not use H12 Media banner tags in not submitted, rejected or
suspended websites. This type of activity may cause website suspension and
account deactivation.
All publisher websites/domain names must be reviewed by H12 Media before
ad-serving. That's why we require "Site Ownership Verification".
Q: HOW H12 MEDIA OPTIMIZES PUBLISHER REVENUES AND WHAT SHOULD I KNOW ABOUT
H12 MEDIA PUBLISHER REVENUE OPTIMIZATION PLATFORM?
A: Newly approved websites need to run banners at least 7 days and provide
good CTR at beginning in order to let H12 Media revenue optimization
platform get succeed.
Best giving sizes are: 300x250, 728x90 and 160x600. Each banner size
optimization is separate process for H12 Media automation system.
If your domain name is not blacklisted at Appnexus ad servers, you will
benefit from programmatic RTB premium (CPM) selling of your traffic.
H12 Media does not guarantee good and competitive eCPM rate for the
placements locating below the fold and for the placements that have low
view through rate.
H12 Media does not guarantee good and competitive eCPM rate for the
websites that mainly loaded with Pop Serving, More than One Pop Serving,
too much ad loaded (more than 5 banners per page) websites.
H12 Media may not be a good option for you to earn good if you have less
than "10000 (10K) banner impressions/day". H12 Media is not a CPC network.
We have CPM, CPC and CPA campaigns for global traffic and our system is
optimizing the campaigns automatically to let you earn more. But this is
not meaning that you will earn for each impressions or click. You can only
earn for each conversion (CPA campaigns). For other campaigns you will earn
per click (CPC campaigns) or per view/CPV/impression (CPM campaigns).
If you are using a fixed CPM partner while monetizing your traffic, you can
use H12 Media banner codes as pass-back tag provider. But it is highly
recommended to use H12 Media banner codes directly and top of your ad
providers. Because, our unique platform combines premium CPM selling of
your inventory on RTB platforms and %100 full fill CPC and CPA campaigns.
If you remove banners or stop sending traffic to your banners for a few
days long, your revenues may decrease after starting banner serving again.
Because we need traffic to optimize them. Especially at premium selling
platforms.
H12 Media will use some partners such as Yahoo Ad Exchange, Appnexus,
Criteo, PulsePoint Exchange, DoubleClick and Direct Advertiser campaigns to
optimize your revenues and mostly you will earn more than your current or
previous partner. You may earn %25 to %100 more than your current Appnexus
or Yahoo partner with H12 Media.
H12 Media does not guarantee mentioned increasing if your domain name
blacklisted at one of our ad servers or ad provider (partners).
Q: WHEN DOES MY ACCOUNT BALANCE UPDATES?
A: Everyday we update account balances once according to your previous day
revenues.
You may expect the update every day until 1:00 PM (13:00) (Server Time) for
previous day revenues.
If we see any problem or missing data at reports we may delay account
balance updates to the next day.
Your account balance is not updated manually by your account manager. All
account balances are updated once at the same time by our automation
systems.
Q: CAN I USE HIDDEN BANNERS OR REFRESH BANNERS OF H12 IN MY WEBSITE?
A: Using H12 Media banners as hidden or refreshing them is strictly
prohibited.
If you refresh banners or hide them from your users we may;
a) decrease revenue share of your account
b) terminate banner serving for your account or website.
c) disable your next-day payout schedule to review the activity and profit
you made for the network and advertisers.
d) suspend the whole account.
e) blacklist the serving domains at our and partner ad servers.
f) stop campaigns that pay you per impressions (CPM).
g) apply frequency capping per user for your traffic like one or two banner
impressions per IP for each price type of campaigns including CPM, CPC, CPA
and CPL.
Regardless the price type of served campaign by ad server, you do not have
any right to hide banners, refresh banners and tell your users to click
them.
http://www.h12-media.com/pub/?ref=25040174
