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[betcointm]

First you told me some kinds of bets would get me disqualified:

For example - user gets a 'big win' and then bets on lower odds to clear his bonus. That user is thereby disqualified.

But when I asked for details you told me that I can play however I want and that the system would adjust the rollover:

You're allowed to play any game that allows you to play bonus money.

The amount of a bet that is applied to the rollover is automatically adjusted for the odds of the game.

So which is it? Do you disqualify some people because of how they play? If so, how can I avoid being one of those people? What are the rules?

And can you explain the "automatic adjustment"? Are you saying that some 1 BTC bets don't count as 1 BTC wagered for the wagering requirements? I saw nothing about that when reading about the bonuses.

Also, we've never, EVER disqualified someone so far for this type of play. If we do, we will address it in a public forum if requested.

Also, the 'auto adjustment' is a universal thing in all casinos. Different games apply different amounts toward your rollover requirements. Our casino handles it based on the calculated odds, not the game itself.

[Sir_lagsalot]

@Betcoin please check this Issue, im trying to open this site from Yesterday but getting this error. Please check it ASAP

http://prntscr.com/9qsww8

Looks like a DNS issue. I have this come up all the time when I'm working with my site's DNS.

First you told me some kinds of bets would get me disqualified:

For example - user gets a 'big win' and then bets on lower odds to clear his bonus. That user is thereby disqualified.

But when I asked for details you told me that I can play however I want and that the system would adjust the rollover:

You're allowed to play any game that allows you to play bonus money.

The amount of a bet that is applied to the rollover is automatically adjusted for the odds of the game.

So which is it? Do you disqualify some people because of how they play? If so, how can I avoid being one of those people? What are the rules?

And can you explain the "automatic adjustment"? Are you saying that some 1 BTC bets don't count as 1 BTC wagered for the wagering requirements? I saw nothing about that when reading about the bonuses.

In the same vein that BlackJack only applies 2% to your house edge in most casinos, ours adjusts based on the odds. So a bet on 97% odds will put less towards your rollover requirement than a lower bet. I am not aware that this formula is not published - allow me to rectify this.

By exactly how much is your bonus deducted by if you 97%?

[dooglus]

First you told me some kinds of bets would get me disqualified:

For example - user gets a 'big win' and then bets on lower odds to clear his bonus. That user is thereby disqualified.

But when I asked for details you told me that I can play however I want and that the system would adjust the rollover:

You're allowed to play any game that allows you to play bonus money.

The amount of a bet that is applied to the rollover is automatically adjusted for the odds of the game.

So which is it? Do you disqualify some people because of how they play? If so, how can I avoid being one of those people? What are the rules?

And can you explain the "automatic adjustment"? Are you saying that some 1 BTC bets don't count as 1 BTC wagered for the wagering requirements? I saw nothing about that when reading about the bonuses.

Also, we've never, EVER disqualified someone so far for this type of play. If we do, we will address it in a public forum if requested.

I would prefer if you told me the rules so that I don't get disqualified, rather than having to guess them and then having a forum argument about it after it happens. Are the rules a secret? Do they exist? Or do you just go by gut feeling whether to 'disqualify' someone who overcomes the huge odds against them ever clearing a bonus?

Also, the 'auto adjustment' is a universal thing in all casinos. Different games apply different amounts toward your rollover requirements. Our casino handles it based on the calculated odds, not the game itself.

Your casino clearly states:

For you to withdraw any of the winnings you get with the bonus amount, you will need to bet your bonus amount times 888x on any of our games.

Nothing about certain bets counting for less. Just that you have to bet 888x times the bonus amount. It sounds to me like the actual terms of the bonus deal are even worse than how they are presented on the site. "888x times" is bad enough, but now you're telling me it is actually "888x times (some extra unspecified factor) times".

I guess you have a bunch of players trying to clear bonuses who are unaware of the fact that they are having to bet more than 888x times their bonus amount. Will you honor the terms they agreed to?

[betcointm]

First you told me some kinds of bets would get me disqualified:

For example - user gets a 'big win' and then bets on lower odds to clear his bonus. That user is thereby disqualified.

But when I asked for details you told me that I can play however I want and that the system would adjust the rollover:

You're allowed to play any game that allows you to play bonus money.

The amount of a bet that is applied to the rollover is automatically adjusted for the odds of the game.

So which is it? Do you disqualify some people because of how they play? If so, how can I avoid being one of those people? What are the rules?

And can you explain the "automatic adjustment"? Are you saying that some 1 BTC bets don't count as 1 BTC wagered for the wagering requirements? I saw nothing about that when reading about the bonuses.

Also, we've never, EVER disqualified someone so far for this type of play. If we do, we will address it in a public forum if requested.

I would prefer if you told me the rules so that I don't get disqualified, rather than having to guess them and then having a forum argument about it after it happens. Are the rules a secret? Do they exist? Or do you just go by gut feeling whether to 'disqualify' someone who overcomes the huge odds against them ever clearing a bonus?

Also, the 'auto adjustment' is a universal thing in all casinos. Different games apply different amounts toward your rollover requirements. Our casino handles it based on the calculated odds, not the game itself.

Your casino clearly states:

For you to withdraw any of the winnings you get with the bonus amount, you will need to bet your bonus amount times 888x on any of our games.

Nothing about certain bets counting for less. Just that you have to bet 888x times the bonus amount. It sounds to me like the actual terms of the bonus deal are even worse than how they are presented on the site. "888x times" is bad enough, but now you're telling me it is actually "888x times (some extra unspecified factor) times".

I guess you have a bunch of players trying to clear bonuses who are unaware of the fact that they are having to bet more than 888x times their bonus amount. Will you honor the terms they agreed to?

An example of clearly exploiting the bonus is creating multiple accounts in order to try again and again to unlock the bonus.

If you're not doing anything that's already against or Terms and Conditions, then you won't have an issue.

[caiseryon]

hi betcointm

what is wrong today ? I won 1st the massive luck daily freeroll and I saw the payouts I get 12.5 mbit but I did not get my prize to my balance, I always get my prize instant to my balance after I win the freerolls it is weird today :

https://i.imgur.com/yq8QNc2.png


and I click my balance appeared :

https://i.imgur.com/rzcoNSd.png

anyone have this problem ?

need your help to solve this problem betcointm

PS : no problem for me the prize pool dropped again from 50 mbit to 25 mbit

Ah, yes. I'll credit your account manually - our system decided to pay people with bonus money today when they won the freerolls. Our fault, sorry. Will credit you manually.

I see but until now my balance still not updated to the correct amount lol solve this problem betcointm thank you also I will send you a PM about collusion or chip dumping or multi accounters there are many cheaters on your site lately I watched them last 1 month. your support team very slow to take action immediately lol

[Gianluca95]

hi betcointm

what is wrong today ? I won 1st the massive luck daily freeroll and I saw the payouts I get 12.5 mbit but I did not get my prize to my balance, I always get my prize instant to my balance after I win the freerolls it is weird today :

https://i.imgur.com/yq8QNc2.png


and I click my balance appeared :

https://i.imgur.com/rzcoNSd.png

anyone have this problem ?

need your help to solve this problem betcointm

PS : no problem for me the prize pool dropped again from 50 mbit to 25 mbit

Ah, yes. I'll credit your account manually - our system decided to pay people with bonus money today when they won the freerolls. Our fault, sorry. Will credit you manually.

I see but until now my balance still not updated to the correct amount lol solve this problem betcointm thank you also I will send you a PM about collusion or chip dumping or multi accounters there are many cheaters on your site lately I watched them last 1 month. your support team very slow to take action immediately lol

Note that site is open since only 3 months, and does its better in every situation. Have you tried to speak with support in way to solve your problem?

Stop to say lol everytime, please.

[caiseryon]

hi betcointm

what is wrong today ? I won 1st the massive luck daily freeroll and I saw the payouts I get 12.5 mbit but I did not get my prize to my balance, I always get my prize instant to my balance after I win the freerolls it is weird today :

https://i.imgur.com/yq8QNc2.png


and I click my balance appeared :

https://i.imgur.com/rzcoNSd.png

anyone have this problem ?

need your help to solve this problem betcointm

PS : no problem for me the prize pool dropped again from 50 mbit to 25 mbit

Ah, yes. I'll credit your account manually - our system decided to pay people with bonus money today when they won the freerolls. Our fault, sorry. Will credit you manually.

I see but until now my balance still not updated to the correct amount lol solve this problem betcointm thank you also I will send you a PM about collusion or chip dumping or multi accounters there are many cheaters on your site lately I watched them last 1 month. your support team very slow to take action immediately lol

Note that site is open since only 3 months, and does its better in every situation. Have you tried to speak with support in way to solve your problem?

Stop to say lol everytime, please.

no offense yes I know you are one of betcointm team, you think I do not try to speak your support ? I speak with your support many times ( alaska, elaine, neil, kris ) before I post on here and I always get the same answer I am sure you understand what I mean that is why I post on here so anyone know about this, get it ?

PS already more than 1 days my balance still not updates to the correct amount

[irfan_pak10]

hi betcointm

what is wrong today ? I won 1st the massive luck daily freeroll and I saw the payouts I get 12.5 mbit but I did not get my prize to my balance, I always get my prize instant to my balance after I win the freerolls it is weird today :

https://i.imgur.com/yq8QNc2.png


and I click my balance appeared :

https://i.imgur.com/rzcoNSd.png

anyone have this problem ?

need your help to solve this problem betcointm

PS : no problem for me the prize pool dropped again from 50 mbit to 25 mbit

Ah, yes. I'll credit your account manually - our system decided to pay people with bonus money today when they won the freerolls. Our fault, sorry. Will credit you manually.

I see but until now my balance still not updated to the correct amount lol solve this problem betcointm thank you also I will send you a PM about collusion or chip dumping or multi accounters there are many cheaters on your site lately I watched them last 1 month. your support team very slow to take action immediately lol

Note that site is open since only 3 months, and does its better in every situation. Have you tried to speak with support in way to solve your problem?

Stop to say lol everytime, please.

no offense yes I know you are one of betcointm team, you think I do not try to speak your support ? I speak with your support many times ( alaska, elaine, neil, kris ) before I post on here and I always get the same answer I am sure you understand what I mean that is why I post on here so anyone know about this, get it ?

PS already more than 1 days my balance still not updates to the correct amount

I know there service is Slow, Ones to whom you speak at Live chat are just agent of betcoin.tm they are Not the admins of the Site, What they can Do is Putting your Queries  in front of admin. Their admin is Lazy, like here betcoin.tm. But Dont you worry they will Solve your Issue soon, I think when betcoin will come online today he will immediately take care of you. He is a really nice guy, but somewhat lazy

[Gianluca95]

I'm not part of betcointm team, I'm only the signature campaign/twitter campaign manager, and I helped him in this thread.

Anyway, site has only 3 months of life, so, give them sometime to improve its support. Think that is normal that is slow for the first time, but I consider that will increased up once some updates will be done !

[Nextgen]

but I consider that will increased up once some updates will be done !

I think this is the official release of their casino ? Afaik there is some campaign modification to be done but nothing with the casino.Anyways ,what updates are you talking about ?

[Dennis7777]

Anyway, site has only 3 months of life

Is this really the case? OP has received a trust feedback from Stunna in April 2015 for "Proven fake volume and accused by members such as erik voorhees of ddos. I've left this feedback neutral as this was ongoing 1-2 years ago but there is no reason to believe it has continued." I have nothing against the site and I know nothing about what happened, but I just want to say betcoin.tm doesn't seem to be a 3 month old site.

Never mind, I have found the post https://bitcointalk.org/index.php?topic=1256795.msg13027491#msg13027491 by OP. Betcoin.tm first came online in August 2013, but was relaunched in November 2015.

[camelson]

Its 5 min remaning for the Free roll, Why I cant register in the Free roll

[Gianluca95]

Its 5 min remaning for the Free roll, Why I cant register in the Free roll

What is your level? if you have level 1 is normal that your registration is denied.

[panjul07]

Its 5 min remaning for the Free roll, Why I cant register in the Free roll

As I see from the screenshot, the tournament is locked for you means that you are in lower level (maybe level 1). If you are on level 2 or above, there will be no locked padlock picture.

[fravia]

i think that your casino is the best casino that has ever been created, you offer a huge variety of gambling possibilities as i can play games such as casino sports or even poker, keep up the great work

[MadeinCoin]

As I see from the screenshot, the tournament is locked for you means that you are in lower level (maybe level 1). If you are on level 2 or above, there will be no locked padlock picture.

How do I get a level 2 Wager ? I mean how much Wager or loyalty points required I have not found information about this

[alfred56]

How do I level up my character?

XP is earned in the following ways:

1.) 5% of winnings + stakes in cash games are earned as XP (eg: a bet for 100 mBTC is 5 XP, if you win a 500 mBTC pot, and your bet 100 mBTC, then the total is 5% of 600 mBTC or 30 XP)
2.) 50% of Tournament Winnings

The minimum amount for XP is 1. So if your XP for a hand is 0.9999, you receive 0 XP.

XP is calculated by (stake + winnings) * 0.05 = XP. XP must be equal to or greater than 1, so stake + winnings must be at least 20 mBTC.

[dooglus]

If you're not doing anything that's already against or Terms and Conditions, then you won't have an issue.

For example - user gets a 'big win' and then bets on lower odds to clear his bonus. That user is thereby disqualified.

Don't the above two quotes contradict each other? Is getting a 'big win' or betting at 'lower odds' against the terms and conditions? If not, why would that user be disqualified?

And can you explain the "automatic adjustment"? Are you saying that some 1 BTC bets don't count as 1 BTC wagered for the wagering requirements? I saw nothing about that when reading about the bonuses.

I guess you have a bunch of players trying to clear bonuses who are unaware of the fact that they are having to bet more than 888x times their bonus amount. Will you honor the terms they agreed to?

You didn't respond to these questions at all.

Please try to be clear (here and on the site) about the real wagering requirements and what kinds of bets would result in disqualification.

[rezilient]

As I see from the screenshot, the tournament is locked for you means that you are in lower level (maybe level 1). If you are on level 2 or above, there will be no locked padlock picture.

How do I get a level 2 Wager ? I mean how much Wager or loyalty points required I have not found information about this

Thats the problem here. The info about the games are vague, you don't know how what are the exact rules.

[DarkStar_]

Its 5 min remaning for the Free roll, Why I cant register in the Free roll

It's the XP hound level 2 free roll. That means you must be at least level 2 on betcoin.tm to play!
If you were level 2+, contact support about it.