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[MonsterV]

My withdrawal pending, now almost 48 hours  please check my user name : MonsterV
thank you 

Have you checked whether your account is locked to play poker games or not? AFAIK when an account is locked (unable to play poker), the account wont able to withdraw.

P.S : my account is locked again after I could complete the rollover on the free $1 bonus and succeed to withdraw the profit.
I've requested to unlock my account since Friday night in my timezone (GMT +7) but still no response till now.

Thank you panjul07 
The withdrawal has been processed and I've received the payment, I never played poker I get paid from Twitter campaign I log into your account every 2 weeks so I do not have a problem with the IP or VPN 

[hopenotlate]

I hadn't been on your site for a week or so, and thought I'd maybe play a sit&go.

When I looked, there were only 4 games available:

  

Is that right? The buy-in for a 6-max game is either 0.1 or 100. That's $0.04 or $40. Isn't that too much of a gap? It seems kind of silly spending an hour on a 4 cent game, but $40 is probably more than most casual players would want to risk on a single tournament.

And the only heads-up game available is for 50 mBTC ($20). Last time I was on the site I played a 5 mBTC ($2) heads-up sit&go, but today I couldn't find it. I would suggest offering a much wider range of games if you want people to play.

Noticed it as well and completely agree with you.

Also shared the exact same consideration with customer service a couple of weeks ago if I remember correctly.

He/she (can't remember who was talkig to) ensured me my opinion would be sent to "upper floors" but unfortunately sng schedule is still the same.

Please betcoin if its not to much resources consuming add some more choice to sng/mtt schedule.

Thanks in advance for your understanding and cooperation.

We can definitely state that betcoin.tm pay attention to their customer. Don't know if it's a coincidence or not but only some days have passed since the quoted posts were written and we have a new, richer, sng schedule



What they lack, in my humble opinion, is some more communication here about their action

Now it's time for us to play some tourneys 
Dooglus I'm ready for a 5mBTC heads up if you aren't too scared 

[dooglus]

Now it's time for us to play some tourneys  
Dooglus I'm ready for a 5mBTC heads up if you aren't too scared  

It's on.

Edit: the new S&G games look a little weird. They have broken registeration start dates, and min/max players. Don't they just start when they're full? What does min 4, max 6 mean for this game?

Before:



After:

[brianlee01]

Now it's time for us to play some tourneys 
Dooglus I'm ready for a 5mBTC heads up if you aren't too scared 

It's on.

Edit: the new S&G games look a little weird. They have broken registeration start dates, and min/max players. Don't they just start when they're full? What does min 4, max 6 mean for this game?

Before:



After:

Min 4 it mean the game will start if 4 or more players are registered in S&G less than that the game will not start and max 6 it mean max amount player registered in that game.
And i think there is something wrong with that tournament

[dooglus]

Min 4 it mean the game will start if 4 or more players are registered in S&G less than that the game will not start and max 6 it mean max amount player registered in that game.
And i think there is something wrong with that tournament

So if it starts as soon as the 4th player registers, how will there ever be 5 or 6 players?

Is there late registration? I don't see it mentioned.

[poplolnman]

Min 4 it mean the game will start if 4 or more players are registered in S&G less than that the game will not start and max 6 it mean max amount player registered in that game.
And i think there is something wrong with that tournament

So if it starts as soon as the 4th player registers, how will there ever be 5 or 6 players?

Is there late registration? I don't see it mentioned.

They always have a hidden terms that could adjusted whenever just like the 888x rollover terms adjustment , and yeah it's weird that's why this site have many problem from the beginning.
No late registration, game will started when 4 players fulfilled, but there 6 players on the table. Well nice catch doog.

[betcointm]

Min 4 it mean the game will start if 4 or more players are registered in S&G less than that the game will not start and max 6 it mean max amount player registered in that game.
And i think there is something wrong with that tournament

So if it starts as soon as the 4th player registers, how will there ever be 5 or 6 players?

Is there late registration? I don't see it mentioned.

They always have a hidden terms that could adjusted whenever just like the 888x rollover terms adjustment , and yeah it's weird that's why this site have many problem from the beginning.
No late registration, game will started when 4 players fulfilled, but there 6 players on the table. Well nice catch doog.

Yes, we had our Sit n Go GTD table giving out more money every time than we thought we were. If the GTD table starts with 4 people, then they get a better deal than if it started with 6. We're fixing this and some other issues now.

[betcointm]

Could you please check Leaderboard for Highest Weekly Tournament stakes? Username: genata. For the second consecutive week I did NOT receive payment from it and I was in top sports. First week I thought i miscalculated my balance because I was offline. But this week I just didn't received it. And it some error, because I'm getting all others like Highest Daily and more. Also ask in chat one other user - he didn't get it either.

I want to make few suggestions: remove chat pop-up. I believe it is very annoying for returning customers every time to be asked do they need help. When user needs it, he will find it. Add normal buy-in sit and goes. And if it possible to add desktop notification when tournament start.

Support and withdraw are getting better and faster. Bug applause for that.

Bug applause made me laugh.

I like your suggestions and sorry to hear about the leaderboards. I've given you a bit of JDC to play our games while we look into this.

[TwitchySeal]

Could you please check Leaderboard for Highest Weekly Tournament stakes? Username: genata. For the second consecutive week I did NOT receive payment from it and I was in top sports. First week I thought i miscalculated my balance because I was offline. But this week I just didn't received it. And it some error, because I'm getting all others like Highest Daily and more. Also ask in chat one other user - he didn't get it either.

I want to make few suggestions: remove chat pop-up. I believe it is very annoying for returning customers every time to be asked do they need help. When user needs it, he will find it. Add normal buy-in sit and goes. And if it possible to add desktop notification when tournament start.

Support and withdraw are getting better and faster. Bug applause for that.

Bug applause made me laugh.

I like your suggestions and sorry to hear about the leaderboards. I've given you a bit of JDC to play our games while we look into this.

Are those stock images of support, or did you take them?  They're kind weird looking to begin with imo, having them slowly slide up from the corner of my window is just creepy.  Maybe bring them back for a Halloween promo.

[betcointm]

Could you please check Leaderboard for Highest Weekly Tournament stakes? Username: genata. For the second consecutive week I did NOT receive payment from it and I was in top sports. First week I thought i miscalculated my balance because I was offline. But this week I just didn't received it. And it some error, because I'm getting all others like Highest Daily and more. Also ask in chat one other user - he didn't get it either.

I want to make few suggestions: remove chat pop-up. I believe it is very annoying for returning customers every time to be asked do they need help. When user needs it, he will find it. Add normal buy-in sit and goes. And if it possible to add desktop notification when tournament start.

Support and withdraw are getting better and faster. Bug applause for that.

Bug applause made me laugh.

I like your suggestions and sorry to hear about the leaderboards. I've given you a bit of JDC to play our games while we look into this.

Are those stock images of support, or did you take them?  They're kind weird looking to begin with imo, having them slowly slide up from the corner of my window is just creepy.  Maybe bring them back for a Halloween promo.

I'll be keeping this bit of advice hidden from our support group. For some reason I don't feel they'll appreciate it. But we sure do! Thanks for the input.

[maroboror]

Could you please check Leaderboard for Highest Weekly Tournament stakes? Username: genata. For the second consecutive week I did NOT receive payment from it and I was in top sports. First week I thought i miscalculated my balance because I was offline. But this week I just didn't received it. And it some error, because I'm getting all others like Highest Daily and more. Also ask in chat one other user - he didn't get it either.

I want to make few suggestions: remove chat pop-up. I believe it is very annoying for returning customers every time to be asked do they need help. When user needs it, he will find it. Add normal buy-in sit and goes. And if it possible to add desktop notification when tournament start.

Support and withdraw are getting better and faster. Bug applause for that.

Bug applause made me laugh.

I like your suggestions and sorry to hear about the leaderboards. I've given you a bit of JDC to play our games while we look into this.

They are using stock images for sure.
OK. BIG to be I'm usually playing 5-15 MTTs stars and i'm writing only when my tables drop under 6. Eating chars is standard.

You are doing great promotions and your latest SnGs are great. But people get confused because you dont have any announces/promotions page on your site with explanations.


Here are some more suggestions because i start hating few fortunejack software and dont want to move there:

1. ADD promotion page on your site and write exactly what are you offering.

2. ADD rules/faq poker page where you are explaining rules, current rake structure, current leaderboard size, etc. Because now people need to guess about rake, 1% on HU and 5% on 3+ layers. Another example is leaderboard cut in half this week.

3. RENAME SNGs from Guaranteed to Added. Because you are Adding money on these. Your software have weird structure and yesterday people doesnt realize you are adding 3-27 mBTC of your own pocket every on new SNG played just because lack of communication, missing FAQ and weird names/software/starting date/min & max players. To clarify - new SNG are giving like prize pool for 6 players but just on 4 registrered!

4. Reduce stack size on all SNGs with buy-in. 3848 starting stack on the new ones are way too much. I played omaha and it took over a hour! Reduce it to 1500 or make SNGs turbo.

About leaderboard money i believe all top 10 players didt get the money in weeks. This week i'm again on 1-rst spot.

[betcointm]

Could you please check Leaderboard for Highest Weekly Tournament stakes? Username: genata. For the second consecutive week I did NOT receive payment from it and I was in top sports. First week I thought i miscalculated my balance because I was offline. But this week I just didn't received it. And it some error, because I'm getting all others like Highest Daily and more. Also ask in chat one other user - he didn't get it either.

I want to make few suggestions: remove chat pop-up. I believe it is very annoying for returning customers every time to be asked do they need help. When user needs it, he will find it. Add normal buy-in sit and goes. And if it possible to add desktop notification when tournament start.

Support and withdraw are getting better and faster. Bug applause for that.

Bug applause made me laugh.

I like your suggestions and sorry to hear about the leaderboards. I've given you a bit of JDC to play our games while we look into this.

They are using stock images for sure.
OK. BIG to be I'm usually playing 5-15 MTTs stars and i'm writing only when my tables drop under 6. Eating chars is standard.

You are doing great promotions and your latest SnGs are great. But people get confused because you dont have any announces/promotions page on your site with explanations.


Here are some more suggestions because i start hating few fortunejack software and dont want to move there:

1. ADD promotion page on your site and write exactly what are you offering.

2. ADD rules/faq poker page where you are explaining rules, current rake structure, current leaderboard size, etc. Because now people need to guess about rake, 1% on HU and 5% on 3+ layers. Another example is leaderboard cut in half this week.

3. RENAME SNGs from Guaranteed to Added. Because you are Adding money on these. Your software have weird structure and yesterday people doesnt realize you are adding 3-27 mBTC of your own pocket every on new SNG played just because lack of communication, missing FAQ and weird names/software/starting date/min & max players. To clarify - new SNG are giving like prize pool for 6 players but just on 4 registrered!

4. Reduce stack size on all SNGs with buy-in. 3848 starting stack on the new ones are way too much. I played omaha and it took over a hour! Reduce it to 1500 or make SNGs turbo.

About leaderboard money i believe all top 10 players didt get the money in weeks. This week i'm again on 1-rst spot.

1. We are working now on a 7-day system. Each day will have a bonus. For example - our Better-Than-A-Raffle promo will be automated on say.. Tuesday for example. That day you click the promo page and the rules for the daily promo as well as all other active promos will be listed.

2. I'm actually in the middle of doing this one.

3. This sort of goes with number 2 but yeah we're still working on solidifying all of our 'base' tables and from there we will have our rotating 'promo' tables.

4. Interesting point and I'll bring this up next meeting.

About the leaderboards - someone else pointed this out and I promise I am working hard to figure out what exactly happened. When we get it straight we will let you know.

Thanks for your feedback!

[betcointm]

Hi all - we're going down for just a few minutes for some routine maintenance. If you get kicked off please just wait a few minutes and then try again.

Thanks!

[dothebeats]

Sorry for spamming your circle game with empty bets. Just trying the odds on different circles and their respective multipliers (and finding some strategy to win this thing again, lol). My withdrawal went pretty smooth earlier, even with 0 confirmations on different block chain parser. Cool!

[maroboror]

Thanks for your feedback!

Here is another suggestion: FFS, hire somebody who know what is he doing to manage your poker room!.

Today you've killed again all the action for your players with inadequate changes. Rising minimum players of Guaranteed MTTs from 6 to 8. On my 1st tournament we were 7 players and it got canceled. I was WTF??? Then saw - ahhh, they made another unannounced shady change. Then almost nobody was even trying to fill those MTTs.

You are doing it to save money from added, but guess what? You didn't save a sh*t. Just players moved to added money SNGs. Then you've killed those SNGs too...

Just you are getting some player pool and players starts playing in your room more regularly and BOOM AGAIN! You are killing the action by yourself. This is now the right way to do business and keep players. Especially with the start of FortuneJack poker room few days ago. Nitrogen are also having 100-500mBTC guaranteed tournaments last few days with just 2 minimum players requirement.

I'm sure the person who is managing your poker room doesn't played more than 10 hands in his life. Otherwise wouldn't add 3888 starting stacks and adding/removing tournament and requirement in matter of hours. Without announces without anything.

Also one of your SNG have 1% tax, another 5%, without difference in buy-in, structure or payment pool. 100+1 and 100+5?? Others are similar, from 1% to 10% without any logic why is 1% or 10%.


EDIT: Ahh, ok. Another change in 24 hours. At least not a bad one. New MTTs with higher buy-in, but and higher guarantees.

[dooglus]

Here is another suggestion: FFS, hire somebody who know what is he doing to manage your poker room!.

Great advice. You've given away so much money in the poker promotions, and it's all for nothing if you're going to end up chasing the players away by continually making the games less attractive without warning.

[Boosterious]

please respond to my pm, this looks not good communication between users and owner? i have sent pm almost two weeks ago, and never get reply.

Maybe the owner really busy, Do you have try to contct his live support in their site? I think they can give you fast response about your issue and will solve your problem

The reason that this person keeps having trouble is we keep having to unlock his account. Every time I unlock it - another switch is triggered. I'm going to just cash them out directly (as I did last week).

sent you about 6 messages , none of them replied.
please just release my funds there.

[Mars110]

please respond to my pm, this looks not good communication between users and owner? i have sent pm almost two weeks ago, and never get reply.

Maybe the owner really busy, Do you have try to contct his live support in their site? I think they can give you fast response about your issue and will solve your problem

The reason that this person keeps having trouble is we keep having to unlock his account. Every time I unlock it - another switch is triggered. I'm going to just cash them out directly (as I did last week).

sent you about 6 messages , none of them replied.
please just release my funds there.

I'm very saddened with the problems that beset you. If you are already a couple of times to send a message and there is no answer, chances are he is busy. Because he also has a job that is super busy and can't be abandoned. I suggest, if indeed tomorrow you still do not get an answer. Please go to the site betcoin.tm and tattle to your problem on the "Live Chat". There is most likely your problem will be quickly completed

[kotwica666]

please respond to my pm, this looks not good communication between users and owner? i have sent pm almost two weeks ago, and never get reply.

Maybe the owner really busy, Do you have try to contct his live support in their site? I think they can give you fast response about your issue and will solve your problem

The reason that this person keeps having trouble is we keep having to unlock his account. Every time I unlock it - another switch is triggered. I'm going to just cash them out directly (as I did last week).

sent you about 6 messages , none of them replied.
please just release my funds there.

Is there any reason why your account every moment is blocked?
Are you using some bots or other software?

[panjul07]

please respond to my pm, this looks not good communication between users and owner? i have sent pm almost two weeks ago, and never get reply.

Maybe the owner really busy, Do you have try to contct his live support in their site? I think they can give you fast response about your issue and will solve your problem

The reason that this person keeps having trouble is we keep having to unlock his account. Every time I unlock it - another switch is triggered. I'm going to just cash them out directly (as I did last week).

sent you about 6 messages , none of them replied.
please just release my funds there.

Is there any reason why your account every moment is blocked?
Are you using some bots or other software?

I think he is not only the one who get blocked/locked, I got the same problem before and my account have been blocked 6times so far. The reason is always the same, something like using VPN or multi-accounts. Twice I realized my account is blocked just because I changed my internet source, and support agent said to me that it is better to use only 1 internet source. It is not good IMHO, because I cant play when I'm not at home.
Hope for better system to avoid multi-accounts players..