BetCoin.TM Bitcoin Casino | Poker | Slots | Sports | Live Dealers | And More!

[jpoker272727]

I submitted mine 12 hours ago for 1.2BTC's

[1714976746]

1714976746

[1714976746]

1714976746

[1714976746]

1714976746

[jpoker272727]

I submitted ticket after ticket, emailed james 15 times, he is only awake 2 hours a day i think.   I have a balance of 1.3BTC's right now, Im thinking about offering the account to someone for half that, bc Im that impatient.

[cwil]

BetCoin.TM has failed to remit funds owed to me for two weeks now.  They owe me about 11 bitcoins.  Transcripts of my communication with their support are as follows:

I'm your Support Agent Antonio, How can I help you?
12:46
Hello, I'd like to know the status of my withdrawal request.
12:47
How many minutes has been you've last requested ?
12:47
It's been over two days.
12:47
what is your username ?
12:47
[redacted]
12:50
one moment please
12:58
We, have set a new policy to protect an account and to make sure that each winnings are legit
When a bonus is unlocked or if you win a big amount, automatically the winnings on the account will be placed on hold for security review
But after the winning has been confirmed on our end, the account will be unlocked again. Please wait for an email that will be sent by our admin to notify you once your account has been unlocked. thank you
12:58
You don't have an email address for me.
It's an anonymous account.
13:00
please provided me a working email address and i would forward it to our supervisor .
13:00
[redacted]
13:01
When can I expect a resolution?
13:03
This is to inform you that your account is under security review within 5 - 10 business days.

Hi I'm your Support Agent Jhey Ar . How can i help you ?
12:16
I'd like to check to status of my withdrawal. My username is [redacted]. I was told about a week ago that it was undergoing a security review.
12:16
one moment please ?
12:17
Sure
12:28
Hi Jhey, are you still there?
12:34
yes, i'm still coordinating with our admin regarding about your account .
12:58
Hi Jhey, do you have any updates?
13:07
sorry for the inconvenience . but i'm still working on it . as soon as i get a response i will notify you .
13:08
Can you please notify me by email?
13:09
Sure. Can i have your email address ?
13:09
[redacted]
13:10
Sorry again for the inconvenience .
13:10
That's okay, thank you.

Hello, I'm your Support Agent Jhey-Ar how can I help you ?
11:24
I'd like to check to status of my withdrawal. My username is [redacted]. I was told about a week ago that it was undergoing a security review. I was told yesterday that I'd receive an email with a resolution, this email has not arrived.
11:26
I'm so sorry to hear that you've been experiencing an inconvenience.
11:28
just what they said to you . you will be notify via email.
11:28
Can you tell me when I will be notified by email?
11:29
can i have your working email again so i can follow up it .
11:29
[redacted]
11:29
I really can't tell when but you will surely be notified .
11:30
I understand. Please understand that I was told originally that the process would take between 5 and 10 days. We are now past that point. If I do not receive any kind of communication by tomorrow, I will have no choice but to move this conversation to a public forum.
Thank you for your assistance, have a good day.
11:30
sorry for the inconvenience again . and i really understand what you've feel right now but i'm doing my best to help you .
thank you for understanding . Have a nice day.

I've not received any email from BetCoin.TM during this time, despite providing an email address on three separate occasions.  I've waited to post this publicly until today as it is now past the 10 working day window they provided me.

[janpowal305]

Is there any sense of investing here my bitcoin? The last post isn't to optimistic...

[sbrzol]

This time the withdrawal (0.4BTC) took only 22 hours.

[sbrzol]

BetCoin.TM has failed to remit funds owed to me for two weeks now.  They owe me about 11 bitcoins.  Transcripts of my communication with their support are as follows:

I've not received any email from BetCoin.TM during this time, despite providing an email address on three separate occasions.  I've waited to post this publicly until today as it is now past the 10 working day window they provided me.

Never keep more than 2 BTC on such sites like betcoin.tm.

Always search for scam/slow payout(s)/confiscated funds/other issues (google or here) before you deposit or keep to much money on bitcoin gambling sites.

[cwil]

Never keep more than 2 BTC on such sites like betcoin.tm.

Always search for scam/slow payout(s)/confiscated funds/other issues (google or here) before you deposit or keep to much money on bitcoin gambling sites.

BetCoin.TM has, in the past, paid out both large and small amounts.  This time they are not.  Don't defend or try to explain away scammy behavior.  They deserve to have their reputation tarnished until they choose to do the right thing.

[sinisuba]

BetCoin.TM has, in the past, paid out both large and small amounts.  This time they are not.  Don't defend or try to explain away scammy behavior.  They deserve to have their reputation tarnished until they choose to do the right thing.

True, they haven't been online since the 12th of March. Users are still waiting for the last Tuesday's cashback, and trying to establish a conversation with their support team never yields good results. I'm guessing they aren't native English, thus leading to a lot of confusion when trying to resolve an issue; I've tried asking when will betcoin come online after which they demanded my username, makes no sense - why do you need my username for such question?

My cashback was supposed to be (70% of the bet amount (0.05)) 0.035, and I only received 0.00249 (~$0.90) in my account, their support claimed that's the cashback... not sure what's going on.

[brianlee01]

BetCoin.TM has, in the past, paid out both large and small amounts.  This time they are not.  Don't defend or try to explain away scammy behavior.  They deserve to have their reputation tarnished until they choose to do the right thing.

True, they haven't been online since the 12th of March. Users are still waiting for the last Tuesday's cashback, and trying to establish a conversation with their support team never yields good results. I'm guessing they aren't native English, thus leading to a lot of confusion when trying to resolve an issue; I've tried asking when will betcoin come online after which they demanded my username, makes no sense - why do you need my username for such question?

My cashback was supposed to be (70% of the bet amount (0.05)) 0.035, and I only received 0.00249 (~$0.90) in my account, their support claimed that's the cashback... not sure what's going on.

Why do you get so many total cashback? Do you following the bonus there?
Because i've play there and lost 0.06 just get cashback in 0.00123605 BTC

[sinisuba]

My cashback was supposed to be (70% of the bet amount (0.05)) 0.035, and I only received 0.00249 (~$0.90) in my account, their support claimed that's the cashback... not sure what's going on.
Why do you get so many total cashback? Do you following the bonus there?
Because i've play there and lost 0.06 just get cashback in 0.00123605 BTC

It doesn't matter, we still didn't get even close to 70%. We'll see what happens.

[gazxb]

BetCoin.TM has, in the past, paid out both large and small amounts.  This time they are not.  Don't defend or try to explain away scammy behavior.  They deserve to have their reputation tarnished until they choose to do the right thing.

True, they haven't been online since the 12th of March. Users are still waiting for the last Tuesday's cashback, and trying to establish a conversation with their support team never yields good results. I'm guessing they aren't native English, thus leading to a lot of confusion when trying to resolve an issue; I've tried asking when will betcoin come online after which they demanded my username, makes no sense - why do you need my username for such question?

My cashback was supposed to be (70% of the bet amount (0.05)) 0.035, and I only received 0.00249 (~$0.90) in my account, their support claimed that's the cashback... not sure what's going on.

Most of their support are asians, pinoy and chinese.

[betcointm]

i hate these fu**ers.   They fucked me 3 times this week, then they somehow convince me to play again, and they screw me again.  3 times in one week.  this week they owe me now over a bitcoin.  sooo grimy

I was also thinking same, But its a luck dude, i almost made 4BTC Profit from this site and loosing in my last few bets which comprises 1.8BTC in one bet and other smaller bets. so its purely Luck and winning streak. Check the site later. Yeah im Agree about the Withdraw system is little odd, some times it take more than 24 hours and even more, in which you fedup with your withdraw and try to play with it and loose    This is waht happened with me many times

They are not changing this policy for some time even many send them complaints about this because they have some good profit many members lost amount just because of long waiting for withdrawal and withdrawal is not going in pending mode I also some good amount in this case

We process withdrawals instantly sometimes, and sometimes they get put in the queue. If you make a withdrawal and play while you wait.. we cannot be held responsible for this. We don't allow instant withdrawals on *all* accounts for security reasons - on your side and ours

[betcointm]

BetCoin.TM has, in the past, paid out both large and small amounts.  This time they are not.  Don't defend or try to explain away scammy behavior.  They deserve to have their reputation tarnished until they choose to do the right thing.

True, they haven't been online since the 12th of March. Users are still waiting for the last Tuesday's cashback, and trying to establish a conversation with their support team never yields good results. I'm guessing they aren't native English, thus leading to a lot of confusion when trying to resolve an issue; I've tried asking when will betcoin come online after which they demanded my username, makes no sense - why do you need my username for such question?

My cashback was supposed to be (70% of the bet amount (0.05)) 0.035, and I only received 0.00249 (~$0.90) in my account, their support claimed that's the cashback... not sure what's going on.

Yeah that's not right, I don't have your username handy but I'll fix this right now. Sorry for the delay of being online, we've had Gianluca handling things for a while but we'll be back on every day now.

[sinisuba]

BetCoin.TM has, in the past, paid out both large and small amounts.  This time they are not.  Don't defend or try to explain away scammy behavior.  They deserve to have their reputation tarnished until they choose to do the right thing.

True, they haven't been online since the 12th of March. Users are still waiting for the last Tuesday's cashback, and trying to establish a conversation with their support team never yields good results. I'm guessing they aren't native English, thus leading to a lot of confusion when trying to resolve an issue; I've tried asking when will betcoin come online after which they demanded my username, makes no sense - why do you need my username for such question?

My cashback was supposed to be (70% of the bet amount (0.05)) 0.035, and I only received 0.00249 (~$0.90) in my account, their support claimed that's the cashback... not sure what's going on.

Yeah that's not right, I don't have your username handy but I'll fix this right now. Sorry for the delay of being online, we've had Gianluca handling things for a while but we'll be back on every day now.

User: sinisuba

I've received 0.00214, so 0.03286 left of the cashback. Let me know when you fix it so I can check.

[cwil]

Yeah that's not right, I don't have your username handy but I'll fix this right now. Sorry for the delay of being online, we've had Gianluca handling things for a while but we'll be back on every day now.

I find it interesting that you've not addressed withholding an 11 BTC payment for 16 days and counting.

[KPGuy]

<<< UP >>>

This is the email message that i sent to betcoin.tm admin. i am posting this in full hope that betcoin will consider again my account because i never done anything to cheat or whatsoever. and also to let betcoin.tm that i havent received any reply yet, this was sent in the morning of March 15.

***Good day James,

I am once again banned from poker access at your site. Running a site is not a simple task and requires alot of attention to combat those players whose intention is to just cheat and take advantage and I understand how you guys are trying to make betcoin.tm a secure place for good players out there.

My username is "Tripod" and this is my 3rd time being banned to your poker software. It is so disheartening to see this happen to me. Please please I am begging you with all my heart to please enlighten me why this is happening to me?

The first time i got banned was when i was sitting on number 1 spot on your leaderboard for sng/mtt, I saw some players trying to get hold of my spot and as a player, I also jump in register to those 2man sng where i saw a couple of players registering, cut the story short, I maintain my number 1 spot. But the next day I was banned. I contacted support and they told me that i admit pumping up the leaderboard with a "friend" which if i remember correctly is a player with username "d_unknown". I fought my case, because I never admitted and never did i collude or cheat the leaderboard, the username involve is not my friend. and even regretted that i defended the number 1 spot because I didnt win chips defending it. I lost chips playing those 2man sitngo. but if you are a player and you sit on the number 1 spot on some leaderboard and you saw other players jumping in to take your spot, what are you gonna do? it is in right mind that you defend it right? you will fight for your spot, isnt it what the leaderboard suppose to be? to encourage players to play and compete for the top spot? and that is what i just did, but still i got banned, even got my chips confiscated worth almost 100chips. but still i let it pass and just go on because i love playing poker and i think betcoin.tm has a good promo for it.

Second time i got banned: at first i couldn't think of what reason will get my accnt banned again. I avoided playing with "d_unknown" and also i never chased any leaderboard again in fear of having my account banned again, but here it is, it happened again for the second time and i cant think of any reason why i got banned again. I contacted support and emailed you James, and I only received one reply from you asking me what is my username. I replied and waited, days passed and i followed up a few times but no reply. then i decided to post it in bitcointalk.org forum in betcoin's official thread. and betcoin told me that for some reason the emails that was sent to me was bounced back, i don't know why and how it happened. and he also told me that i got banned because of chat abuse. i just shrugged it off and thanked betcoin that once again my account was lifted.

After that; i am a bit more cautious than before, even made myself courteous on chat and didnt chase leaderboard and avoided playing with "d_unknown". But for the third time now i am banned again. And once again, I cannot think of any reason why i got banned? this is so frustrating James, I have been playing poker since 2009 and the day i discovered bitcoin poker sites, i loved it even more. do i deserve this kind of things? Don't you want to have a loyal player like me?

All i can think of why i got banned is for the past few days I have been using 2 laptops and 1 iPad to play in your site, but i never, even from the start, did multi account in your website. I play in whatever is available between my devices, my work laptop, my daughter's iPad and my wife's laptop. And also i noticed that with the 3 ban that i got it happens when i requested a cash out. Is it ever wrong to cash out?

James please i am writing you this email with all the respect from your site and I hope you can enlighten me why is this things happening to my account when all i want is to just play poker in your site?

I am looking forward for your answer.

Respectfully Yours,
Tripod

Looking forward to considerate action from betcoin.tm

would still like to hear from betcoin.tm

[sbrzol]

i cant believe this site

Until last time i always waited for the betid to showed up in the betslip  after i confirmed/sumbitted my bet , this took always at least 10 seconds .

The betid always showed up. So the bets was always accepted.    So i thought this 10 second waiting time is only a bug in the system.

So last time i did not wait for the betid and went to the bet history to check my bet, wheather the 10 sec time  is a bug or not.

Here is my last bet from the bet histroy:  ( i always make a screenshot on my bets after , you know i have a long history with betcoin.tm, check it  )



I can see the betid , and i can see "Open" and "Pending" .      It means for me that my bet was accepted.  

"Pending bets" and "Open bets"  have the same meaning.   Some bookmakers use "pendig bets"  others use "open bets".

So i considered my bet was accepted and in  open/pending state. (the bet has a betid , everything is ok, so the 10 sec waiting time is probably a bug only, for example slow page ui )

But today i noticed that my bet was rejected.  

The bet was of course a winner bet.

So there can be 2 outcomes:

- beacuse i did not wait for 10 seconds and left the betslip page (before the betid showed up) and navigated to the bet history the system automatically rejected my bet (beacuse i left the betslip page, connection lost )
- this was the first time when betcoin.tm rejected my bet directly (and not automatically by connection lost with the betslip)   what a coincidence


I cheked my other bet screenshots and the only difference is that all status is "Open" so there is no pending staus text

So the betting history always shows inconsistent/confusing status states.

Betcoin.tm should rename the  confusing "pending" status to "processing" status.  

This inconsistent/confusing status states costs me  0.17 BTC.  

Thx

[irfan_pak10]

Does anyone else seying Live Chat Box from last few Days? Because I want to contact Support but everytime I check the Live support which is Not available,

[Bitinity]

BetCoin.TM has, in the past, paid out both large and small amounts.  This time they are not.  Don't defend or try to explain away scammy behavior.  They deserve to have their reputation tarnished until they choose to do the right thing.

True, they haven't been online since the 12th of March. Users are still waiting for the last Tuesday's cashback, and trying to establish a conversation with their support team never yields good results. I'm guessing they aren't native English, thus leading to a lot of confusion when trying to resolve an issue; I've tried asking when will betcoin come online after which they demanded my username, makes no sense - why do you need my username for such question?

My cashback was supposed to be (70% of the bet amount (0.05)) 0.035, and I only received 0.00249 (~$0.90) in my account, their support claimed that's the cashback... not sure what's going on.

Yeah that's not right, I don't have your username handy but I'll fix this right now. Sorry for the delay of being online, we've had Gianluca handling things for a while but we'll be back on every day now.

You said you'll be back on every day, but in fact you've been offline since 5 days ago. Gianluca is not handling things for you anymore? because as I see he is not wearing betcoin.tm signature again.

[irfan_pak10]

BetCoin.TM has, in the past, paid out both large and small amounts.  This time they are not.  Don't defend or try to explain away scammy behavior.  They deserve to have their reputation tarnished until they choose to do the right thing.

True, they haven't been online since the 12th of March. Users are still waiting for the last Tuesday's cashback, and trying to establish a conversation with their support team never yields good results. I'm guessing they aren't native English, thus leading to a lot of confusion when trying to resolve an issue; I've tried asking when will betcoin come online after which they demanded my username, makes no sense - why do you need my username for such question?

My cashback was supposed to be (70% of the bet amount (0.05)) 0.035, and I only received 0.00249 (~$0.90) in my account, their support claimed that's the cashback... not sure what's going on.

Yeah that's not right, I don't have your username handy but I'll fix this right now. Sorry for the delay of being online, we've had Gianluca handling things for a while but we'll be back on every day now.

You said you'll be back on every day, but in fact you've been offline since 5 days ago. Gianluca is not handling things for you anymore? because as I see he is not wearing betcoin.tm signature again.

Gianluca was only the Campaign manager of betcoin.tm Signature campaign.