BetCoin.TM Bitcoin Casino | Poker | Slots | Sports | Live Dealers | And More!

[bitcoinmar]

Does anyone else seying Live Chat Box from last few Days? Because I want to contact Support but everytime I check the Live support which is Not available,

They are not available for last few days as I am also waiting for them because looking for my cashback which is not in my account many days gone 

[betcointm]

Does anyone else seying Live Chat Box from last few Days? Because I want to contact Support but everytime I check the Live support which is Not available,

They are not available for last few days as I am also waiting for them because looking for my cashback which is not in my account many days gone 

Yes we come to answer questions on the forum but it's much more efficient for us to handle issues via our live chat. We encourage you guys to use it! If the support member cannot answer the question it will be referred to a superior who will take care of it.

[Gianluca95]

BetCoin.TM has, in the past, paid out both large and small amounts.  This time they are not.  Don't defend or try to explain away scammy behavior.  They deserve to have their reputation tarnished until they choose to do the right thing.

True, they haven't been online since the 12th of March. Users are still waiting for the last Tuesday's cashback, and trying to establish a conversation with their support team never yields good results. I'm guessing they aren't native English, thus leading to a lot of confusion when trying to resolve an issue; I've tried asking when will betcoin come online after which they demanded my username, makes no sense - why do you need my username for such question?

My cashback was supposed to be (70% of the bet amount (0.05)) 0.035, and I only received 0.00249 (~$0.90) in my account, their support claimed that's the cashback... not sure what's going on.

Yeah that's not right, I don't have your username handy but I'll fix this right now. Sorry for the delay of being online, we've had Gianluca handling things for a while but we'll be back on every day now.

You said you'll be back on every day, but in fact you've been offline since 5 days ago. Gianluca is not handling things for you anymore? because as I see he is not wearing betcoin.tm signature again.

Gianluca was only the Campaign manager of betcoin.tm Signature campaign.

I'm not working anymore for Betcoin.tm.

[santosh000]

BETCOIN.TM IS SCAM !!!

my username : santosh000

I deposited money but WOW ,I cannot withdraw it , please explain such behaviour !

THE FUCKING CHAT AGENT TOLD ME THAT WITHDRAW IS PENDING, HENCE I GAMBLED BALANCE LEFT, NOW WHAT I SEE , NO WITHDRAW WAS THERE AS PENDING @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@

SCAM!!!!

[irfan_pak10]

Does anyone else seying Live Chat Box from last few Days? Because I want to contact Support but everytime I check the Live support which is Not available,

They are not available for last few days as I am also waiting for them because looking for my cashback which is not in my account many days gone 

Yes we come to answer questions on the forum but it's much more efficient for us to handle issues via our live chat. We encourage you guys to use it! If the support member cannot answer the question it will be referred to a superior who will take care of it.

LOL Still looking for cashbacks, can you check that thread and Cashback what is Mentioned.

[caiseryon]

where are customer agent live chat ? I don't see them today 

[Gianluca95]

where are customer agent live chat ? I don't see them today 

Let me solve my personal issues with betcointm (if he want to solve it  ) and will write here many things

[caiseryon]

where are customer agent live chat ? I don't see them today 

Let me solve my personal issues with betcointm (if he want to solve it  ) and will write here many things

you have a personal issues with betcoin.tm hope your issues resolved soon and it's good you want to share with us many things after your issues resolved.

[caiseryon]

hey betcointm it's very very funny and very bad your customer agent live chat "angel" I just ask simple questions about AGIN and betcoin.tm :

I want ask about AGIN, AGIN and betcoin.tm is the same ?
how to make withdrawal there AGIN ? cause I didn't see anything about withdrawal there AGIN
for withdrawal you should move your balance from AGIN to betcoin.tm isn't it ?
but to play on AGIN just click enter AGIN from betcoin.tm ?


and then she reply : is your account new ? hang on let me check it with level 2 support, ok

she make me wait too long and then I reply : I'm gonna end the chat if your still make me to wait much longer

and I surprised she's end and close the chat  

it's very bad and bad manners as customer service

[Evildrum]

I joined through a affiliate link and planned to play later in the day but I forgot the password. To change it I am told to sign a signature from my wallet which I never connected to the site.
Have never played and it will not let me create a new account. Have sent two tickets to support with no response. Live support is never on when I check.
The guy on this forum that gave the link just spams his deals and does not help.
Please help me play.

[betcointm]

Does anyone else seying Live Chat Box from last few Days? Because I want to contact Support but everytime I check the Live support which is Not available,

They are not available for last few days as I am also waiting for them because looking for my cashback which is not in my account many days gone 

Don't see you on the CB thread - can you contact support with the issue so that they can resolve it with expediency?

[betcointm]

I joined through a affiliate link and planned to play later in the day but I forgot the password. To change it I am told to sign a signature from my wallet which I never connected to the site.
Have never played and it will not let me create a new account. Have sent two tickets to support with no response. Live support is never on when I check.
The guy on this forum that gave the link just spams his deals and does not help.
Please help me play.

That's not correct, please give me the name of your support agent.

Also, contact support again or email support@betcoin.tm. We are looking for a forum manager now who can take over daily management of promotions and support, but until this position is filled contacting live chat is the best way.

I will say that I did not see your ticket in the support backoffice, but that could be chalked up to a support agent mistakenly closing the ticket and deleting it. As I said, please give the support agent's name (if you remember) so that I can deal with that issue.

[betcointm]

hey betcointm it's very very funny and very bad your customer agent live chat "angel" I just ask simple questions about AGIN and betcoin.tm :

I want ask about AGIN, AGIN and betcoin.tm is the same ?
how to make withdrawal there AGIN ? cause I didn't see anything about withdrawal there AGIN
for withdrawal you should move your balance from AGIN to betcoin.tm isn't it ?
but to play on AGIN just click enter AGIN from betcoin.tm ?


and then she reply : is your account new ? hang on let me check it with level 2 support, ok

she make me wait too long and then I reply : I'm gonna end the chat if your still make me to wait much longer

and I surprised she's end and close the chat  

it's very bad and bad manners as customer service

Yes, Angel will be spoken with.

The answer to your question is that you do not make a withdrawal through AGIN. When you visit the AGIN lobby, your account balance is transferred there. On your account homepage you must click the button to remove your funds from AGIN and place them back in your BetCoin account.

Thanks!

[betcointm]

where are customer agent live chat ? I don't see them today 

Let me solve my personal issues with betcointm (if he want to solve it  ) and will write here many things

you have a personal issues with betcoin.tm hope your issues resolved soon and it's good you want to share with us many things after your issues resolved.

Support@betcoin.tm is much better than messaging us on the forum as we recently had a vacancy in forum management that has yet to be filled. Sorry for the inconvenience caused.

[betcointm]

BETCOIN.TM IS SCAM !!!

my username : santosh000

I deposited money but WOW ,I cannot withdraw it , please explain such behaviour !

THE FUCKING CHAT AGENT TOLD ME THAT WITHDRAW IS PENDING, HENCE I GAMBLED BALANCE LEFT, NOW WHAT I SEE , NO WITHDRAW WAS THERE AS PENDING @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@

SCAM!!!!

Well, that is actually a valid assessment of what happened. If you play the games while your withdrawal is pending you lose your balance.

I checked your bet history and well... that's what happened. I gave you a 25% cashback in JadeCoin. This is not a company policy that we are going to be repeating, however since you seem this upset I wanted to let you know that we don't intend to steal a 0.01 deposit.

Thanks!

[betcointm]

BetCoin.TM has, in the past, paid out both large and small amounts.  This time they are not.  Don't defend or try to explain away scammy behavior.  They deserve to have their reputation tarnished until they choose to do the right thing.

True, they haven't been online since the 12th of March. Users are still waiting for the last Tuesday's cashback, and trying to establish a conversation with their support team never yields good results. I'm guessing they aren't native English, thus leading to a lot of confusion when trying to resolve an issue; I've tried asking when will betcoin come online after which they demanded my username, makes no sense - why do you need my username for such question?

My cashback was supposed to be (70% of the bet amount (0.05)) 0.035, and I only received 0.00249 (~$0.90) in my account, their support claimed that's the cashback... not sure what's going on.

Yeah that's not right, I don't have your username handy but I'll fix this right now. Sorry for the delay of being online, we've had Gianluca handling things for a while but we'll be back on every day now.

You said you'll be back on every day, but in fact you've been offline since 5 days ago. Gianluca is not handling things for you anymore? because as I see he is not wearing betcoin.tm signature again.

Gianluca was only the Campaign manager of betcoin.tm Signature campaign.

Gianluca used to be our forum manager, however we have since stopped working together.

We had a candidate lined up to manage the forum but that did not work out. We decided to go with an in-house solution. In the meantime I am logging on every few days to check up on everything.

Sorry for the inconvenience caused.

[irfan_pak10]

Does anyone else seying Live Chat Box from last few Days? Because I want to contact Support but everytime I check the Live support which is Not available,

They are not available for last few days as I am also waiting for them because looking for my cashback which is not in my account many days gone  

Don't see you on the CB thread - can you contact support with the issue so that they can resolve it with expediency?

Nice to see you here, and May you will be active here every day, Because I would like to contact you here. Yeah your support was inactive 4-5 days and I wasnt able to contact them to resolve my issue. And Now Only One Issue is pending about my account, Will PM you.

Regards

Well, that is actually a valid assessment of what happened. If you play the games while your withdrawal is pending you lose your balance.

I checked your bet history and well... that's what happened. I gave you a 25% cashback in JadeCoin. This is not a company policy that we are going to be repeating, however since you seem this upset I wanted to let you know that we don't intend to steal a 0.01 deposit.

Thanks!

This is what a Similar thing happens to me a Month ago, with my 1.8 BTC, I was really fed Up of contacting you and your Support, and that I played, and when you contacted me I requested for some cashback but you said you asked from your Higher Authorities but No response 

[Evildrum]

I talked to Angel and fixed a issue with my account but the temporary password would not work at the time and I did not write it down before logging out. Was in a rush at the time.
Is there any way to send me a new password through email because the support tends to be offline whenever I log on and I got lucky last time.
The account connected to this email should be pretty obvious and I confirmed my email recently.

Plan to try playing on a friends computer to see if its worth upgrading my computer so I can run chrome.
Really would like to just see how the site works but I am stuck.

[betcointm]

I talked to Angel and fixed a issue with my account but the temporary password would not work at the time and I did not write it down before logging out. Was in a rush at the time.
Is there any way to send me a new password through email because the support tends to be offline whenever I log on and I got lucky last time.
The account connected to this email should be pretty obvious and I confirmed my email recently.

Plan to try playing on a friends computer to see if its worth upgrading my computer so I can run chrome.
Really would like to just see how the site works but I am stuck.

Yes, please DM me with your username and I will email you a temp password.

[betcointm]

Does anyone else seying Live Chat Box from last few Days? Because I want to contact Support but everytime I check the Live support which is Not available,

They are not available for last few days as I am also waiting for them because looking for my cashback which is not in my account many days gone  

Don't see you on the CB thread - can you contact support with the issue so that they can resolve it with expediency?

Nice to see you here, and May you will be active here every day, Because I would like to contact you here. Yeah your support was inactive 4-5 days and I wasnt able to contact them to resolve my issue. And Now Only One Issue is pending about my account, Will PM you.

Regards

Well, that is actually a valid assessment of what happened. If you play the games while your withdrawal is pending you lose your balance.

I checked your bet history and well... that's what happened. I gave you a 25% cashback in JadeCoin. This is not a company policy that we are going to be repeating, however since you seem this upset I wanted to let you know that we don't intend to steal a 0.01 deposit.

Thanks!

This is what a Similar thing happens to me a Month ago, with my 1.8 BTC, I was really fed Up of contacting you and your Support, and that I played, and when you contacted me I requested for some cashback but you said you asked from your Higher Authorities but No response 

The response was that is not our policy, and since you were a member of our campaigns we had given you a sizeable amount for Twitter and Signatures so we are justified in refusing this request.