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Author Topic: Caution: Bitstarz Casino!  (Read 6930 times)
game-protect
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August 20, 2017, 03:33:00 AM
Last edit: August 20, 2017, 06:00:53 AM by game-protect
 #21

If they were really bound by regulations to satisfy any KYC requirements, they would be verifying your information before accepting your action.
THIS!

If someone lets you enter a tunnel without any check, then he can not make a check at the end of the tunnel and does not allow you to leave.

Bitstarz is on the Curacao licensing scam list and there are no KYC requirements. Just despotism!

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August 20, 2017, 04:09:21 PM
 #22


Additional explanation about free spins from Bitstarz:
By giving the 20 free spins, we're giving genuine casino players an opportunity to play in our casino for free, and if they win, they can withdraw their winnings without any hassle and if they desire, they can keep playing with us. With that being said, there is a risk of fraud when you're giving such a generous offers to the casino community and by asking for a simple KYC verification, we can eliminate the players who are trying to abuse the system. We want our genuine casino enthusiasts to be able to keep enjoying this offer and therefore, we need to be able to remove abusers who are trying to ruin the fun for the rest of the players.

^^ Read below before reading the above quote so it will make sense! Thanks. ^^



Hello fellow members!

I'm usually not the type to create a forum account and post (as I am quite busy in my everyday life with providing for my newborn son, myself, and my girlfriend) however, I feel compelled to let the bitcoin community know a potential scam when I see one. (Maybe I shouldn't say scam; perhaps another word would suffice - but thats for you guys to decide).

Before I continue, I will be uploading screenshots within a couple of hours when I get home from work. Regardless, I am far too livid to wait any longer to post this after my extremely upsetting conversation/experience I had with the websites support team).

So, first things first:

Please check out the quote on the top of this thread before reading further (everytime i try to paste from my phone it seems to paste at the beginning of my thread and not where I want it placed).

To get things started, I am going to explain what attracted me here in the first place, and why I feel that I am being unfairly treated.

My girlfriends best friend, Danielle, had been dabbling with bitcoin-based casino/gambling sites for a while now. She usually always relays her wins/losses/etc to my girlfriend (who then occasionally relays her experiences along to me - and from there It goes in one ear and right out the other, if you catch my drift). That is, until recently. Now, before I continue, I am going to sum up my views on these casino sites: Yes, there are legit sites. There are also not so legit sites. In my personal opinion (from personal experience, and from reading reviews over the years) BTC Casinos that offer no-deposit free spins/bonuses (of any kind) usually never pay out if the user were to win. So, back to the point!

A few days ago my girlfriend was out for a coffee with her friend, Danielle, and when she came home she was blabbing the usual to me (or so i thought). "She said she won $50 worth of bitcoins off a site that gave her 20 free spins upon joining but they wouldn't let her withdrawal them". I thought to myself how foolish she has to be to believe that they would actually process her request to cash out. That same night she messaged my girlfriend on facebook asking me to look over the terms and conditions for her (not the first time she had me doing this). Well, I did what she asked of me and got back to her. She told me they requested a KYC (which is the site operators wanting proof of who you are: government issued id and a utility bill flr example) and they *drum roll please* require you to deposit .1 btc before ANY withdrawals will be processed (even if you prove your identity) IF you luck out and win on the 20 free spins when you register. After she said that I couldn't help but tell her to give up and she is wasting her time (she was quite persistant on trying to get her earnings).

The next morning, she called my house phone just to rub it in my face that they ended up processing her withdrawal of .06 btc (thats what she had left after playing).

So, after I asked her for a screenshot and verified her claims I thought I would try my luck. I managed to win about 140 credits (2.8 mBTC) (estimated, but semi-accurate). From there, i went on to win a total of 5400~ credits (108 mBTC). I stuck around and played a lot more (making sure to have met the 40 times wagering requirement before attempting to cash out). I gave up and requested to withdrawal .05 btc. I waited, nothing. I messaged support, they requested the same thing as Danielle was asked to comply with (KYC and .1 btc deposit). I forgot to mention, she didnt end up even having to provide her KYC id/document upload (sorry forgot to say that above). So, i asked Danielle what she did to get her withdrawal processed. She told me she complained on the forums and messaged support explaining how it was unfair not to let her keep what she made.

I didn't think it was worth it to complain on the thread for Bitstarz, so that was a no-go, instead i contacted support and i mentioned how they processed Danielles request and that I should also be eligible for the same treatment. I was very quickly turned down, and the support team was very rude to me. They claim "her withdrawal shouldn't of been processed". Well, i knew it was too good to be true. But the reason why i am posting all of this is because of the opening quote I posted (above).

It does not mention requiring any deposit of .1 btc to withdrawal free spin earnings, in fact it makes it seem as if you will easily get your winnings if you manage to luck out like I did. Mis informing, and unprofessional.

I have screenshots that Danielle sent me showing her conversations (both ways) with support, and proving they processed her withdrawal without her providing a KYC or any deposit whatsoever. I also have screenshots of how rude the support team was to me, and how they made me feel terrible for asking for my earnings.

Anyways, if this is in the wrong section I apologize, I just don't want anyone else to be mislead as I was (and unfairly treated)


Hi there,

It was a lot of text, but I hope I hope I understood this correctly.

The reason we have to among other things ask for KYC for the 20 free spins offer cashout is that if not,
anyone could open up 10000 accounts and try to abuse the promotion, so we ask for docs in order
to keep the offer in place for all genuine players to enjoy.

I have sympathy with people not wanting to supply documents, but if that's the case, then unfortunately
this is not the offer for you. In all honesty, if you don't wish you comply with the KYC process, then it's
a bad idea to take the offer.

Kind Regards,

BitStarz

bitStarz - Dream Big, Win Bigger | www.bitstarz.com
Bitcoin Casino  |  1,000+ slots  |  Free Spins and bonuses  |  Biggest win to date: 150.042 BTC  |  Lightning fast cashouts
bitstars.net
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August 20, 2017, 04:12:08 PM
 #23

If they were really bound by regulations to satisfy any KYC requirements, they would be verifying your information before accepting your action.
THIS!

If someone lets you enter a tunnel without any check, then he can not make a check at the end of the tunnel and does not allow you to leave.

Bitstarz is on the Curacao licensing scam list and there are no KYC requirements. Just despotism!

Hi there,

Not sure where you got that from, but all info that you're linking too is from your own page.

You're also claiming that:

"The license validation page claims that the Government of Curacao issued the license 1668/JAZ to the trade name Curacao eGaming. But as everyone can see, sub-licensees must have companies ending with N.V. or B.V. and I doubt that trade names can get a master-license!"

Well, BitStarz is just a brand name under the Direx N.V license. So perhaps you need to update your list.

BitStarz

bitStarz - Dream Big, Win Bigger | www.bitstarz.com
Bitcoin Casino  |  1,000+ slots  |  Free Spins and bonuses  |  Biggest win to date: 150.042 BTC  |  Lightning fast cashouts
game-protect
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August 20, 2017, 09:37:05 PM
Last edit: August 21, 2017, 04:49:24 AM by game-protect
 #24

If they were really bound by regulations to satisfy any KYC requirements, they would be verifying your information before accepting your action.
THIS!

If someone lets you enter a tunnel without any check, then he can not make a check at the end of the tunnel and does not allow you to leave.

Bitstarz is on the Curacao licensing scam list and there are no KYC requirements. Just despotism!

Hi there,

Not sure where you got that from, but all info that you're linking too is from your own page.
Because Game Protect is the only one in this world who has this info and documents.

It is clear that illegal gambling operators are not bound to any KYC requirements.

In case legal operators are bound to KYC requirements, they have to verify documents prior to accepting action, otherwise minors could use the service.


You're also claiming that:

"The license validation page claims that the Government of Curacao issued the license 1668/JAZ to the trade name Curacao eGaming. But as everyone can see, sub-licensees must have companies ending with N.V. or B.V. and I doubt that trade names can get a master-license!"

Well, BitStarz is just a brand name under the Direx N.V license. So perhaps you need to update your list.

BitStarz
As Direx N.V. claims to operate under the 8048/JAZ license, my quoted claim in regards to the 1668/JAZ license is not relevant for you.

Nevertheless, Direx N.V. does not have a valid license and therefore bitstarz.com operates illegal!

The website bitstarz.com claims to operate under the 8048/JAZ Antillephone N.V. license.

What do you think I need to update on the Curacao licensing scam operators list?

I state the license and the actual websites:

8048/JAZ Antillephone N.V.

Actual: bitstarz.com , ...

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October 12, 2017, 02:05:19 AM
 #25

I just want to say that they are a FULL SCAM. They already stole my money.
I've asked for a legal address to send a formal complaint and they answer there is no legal address.

I started to investigate and check their registry...

They give this link to confirm:
http://www.gaminglicences.com/pages/validate.php?lid=8048-S2208799

But, I can't check that out in the official site:
http://www.gamingslicences.com/?website=www.bitstarz.com

There is only a "S" of diference, gambling instead gamblings.

Be careful, I've lost my money.

Regards,


turtoro
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October 26, 2017, 08:08:04 AM
 #26

Wow another scam. Are they related to bitstars?
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