Used BitInstant To Email, No BTC at Coinapult

[demapples]

Hello,

I used bitinstant to send bitcoin to email, I received a confirmation email from bitinstant with the coinapult url, I have not received anything from coinapult and when I click on the link to retrieve my coins its says I have a 0 balance.  I should receive an email from coinapult as well correct?  I used the same email address for both forms you fill out at bitinstant.

How long does it take?  Its been about 3 hours....  I've contacted support on both sites, have not heard anything yet...

[mjc]

I have not tried that before, but it is likely that they are waiting on confirmations in the network.  If they need one confirmation , which is the bare minimum it could take 10 minutes.  If they need 6 which is customary, it could take 40 minutes to an hour.

[demapples]

Thanks, I though tho that it was supposed to go through in under an hour...Here is something from their FAQ page

When I send the Bitcoins to Coinapult, does it wait for six confirmations?
No. The Bitcoins are sent to your recipient immediately - no waiting for confirmations

[mjc]

I'm assuming you were very careful about the wallet address you provided to make sure it was not truncated in a copy and paste.

[mjc]

I didn't read this entire thread but it looks similar to what you're dealing with.

https://bitcointalk.org/index.php?topic=127580.0

[demapples]

I used cash -> bitcoin to email address, not directly to a wallet.  I'm supposed to get a email from coinapult with a link to click on so I can access the coins I bought.  You have to type in a pin to release the bitcoins to an bitcoin address.  I have not received an email from coinapult.

Thanks for the replies nonetheless... 

[mjc]

Did you check your spam folder?

[trashbag99]

I registered to say that the exact same thing happened to me.

I did Cash -> Email, paid at a CVS through Moneygram, when I got home the email that my transfer went through was waiting in my inbox with the url to coinapult. But there was no email from coinapult. And when I click the link to coinapult it says that I have 0 coins.

It's been almost 2 hours since I got the email and no change.

Emailed their support address, hopefully will get some kind of response.

[demapples]

That is exactly what happened to me... I assume you sent your bitcoins to your tormail address correct?

This sucks..  Let me know what happens I sent an email to bitinstant and coinapult support... so far nada on a response...

[CIYAM]

I also started a thread about the lack of Coinapult support - hopefully it won't take too many more threads for some support to appear.

[demapples]

Did you check your spam folder?

Yes its not there, i have the url from the bitinstant confimation email anyway and it says i have 0 coins when i click on it and go to coinapult...

[trashbag99]

That is exactly what happened to me... I assume you sent your bitcoins to your tormail address correct?

This sucks..  Let me know what happens I sent an email to bitinstant and coinapult support... so far nada on a response...

Yep. Sent it to my tormail address. The time stamp on the email was for the exact moment I paid the clerk at CVS, so it appeared to have gone through.

And like you, I have the confirmation email with all the right info, including how many bitcoins I should be getting, but when I click the link..."0 Bitcoins". 

I've also sent an email to both. So far no response from either.

I also started a thread about the lack of Coinapult support - hopefully it won't take too many more threads for some support to appear.

Read your other thread and that is quite disturbing. This was -my- first experience with both Bitinstant and Coinapult and I have to say...more than a little displeased.

3 hours now and no change.

[CIYAM]

Read your other thread and that is quite disturbing. This was -my- first experience with both Bitinstant and Coinapult and I have to say...more than a little displeased.

Also was my first (and I would have to now say my last) experience with using this service.

[trashbag99]

Mine just now showed up. Woke up, checked my email and there was a email confirming the deposit sent nearly 8 hours after I made the deposit. Didn't hear from either BitInterest or Coinapult customer service, but I did get the coins.

Hope things work out for the two of you.

[demapples]

Same for me.... Glad to have gotten the coins but that is def not instant.  I won't use this crappy service again, still no email from support