Problems with BlockChain.info Two Factor Authentication

[sebicas]

This is the second time I need to request BlockChain.info to reset my Two Factor Authentication since is not working... it keep saying "Authentication code is incorrect - X login attempts left"

I am using Google Authenticator on a Nexus S

Anyone else having the same problem?
Any idea of how to solve it?

[1714977585]

1714977585

[finway]

This is the second time I need to request BlockChain.info to reset my Two Factor Authentication since is not working... it keep saying "Authentication code is incorrect - X login attempts left"

I am using Google Authenticator on a Nexus S

Anyone else having the same problem?
Any idea of how to solve it?

Check your clock.

[sebicas]

Check your clock.

Besides BlockChain.info I have Gmail, MtGox & many other sites... and I have no problem with those... so I don't think is a problem with the clock.

[meelos]

Same here although I've not had any response after six weeks!

I bricked my mobile phone and had to request the removal of my 2-factor authentication on 18th June 2013. I've contacted the support desk a further 5 times since but still no response.

My ticket status' simply state that they are "Awaiting assignment to a support agent".

Awful service.

[Paladin69]

Same here although I've not had any response after six weeks!

I bricked my mobile phone and had to request the removal of my 2-factor authentication on 18th June 2013. I've contacted the support desk a further 5 times since but still no response.

My ticket status' simply state that they are "Awaiting assignment to a support agent".

Awful service.

I'm having the same problem with all of my blockchain.info wallets.  I think Authenticator is out of sync ever since the app updated on my Android.  But gmail and other things work fine.

You've been waiting 6 weeks?  This sucks.

[Paladin69]

This is the second time I need to request BlockChain.info to reset my Two Factor Authentication since is not working... it keep saying "Authentication code is incorrect - X login attempts left"

I am using Google Authenticator on a Nexus S

Anyone else having the same problem?
Any idea of how to solve it?

Check your clock.

Actually for me this worked.  My Automatic date & time wasn't checked on my Android.  That is crazy picky because gmail works.  I guess that is a good thing.

[meelos]

Make it 7 weeks... Just no response whatsoever. I hear that some employees are monitoring the forums so I guess I just have to wait until this thread gets bumped into someones radar.

[Mooshire]

Make it 7 weeks... Just no response whatsoever. I hear that some employees are monitoring the forums so I guess I just have to wait until this thread gets bumped into someones radar.

Don't even bother submitting a zendesk ticket, they get sent to the void.

[🏰 TradeFortress 🏰]

Same here although I've not had any response after six weeks!

I bricked my mobile phone and had to request the removal of my 2-factor authentication on 18th June 2013. I've contacted the support desk a further 5 times since but still no response.

My ticket status' simply state that they are "Awaiting assignment to a support agent".

Awful service.

I'm having the same problem with all of my blockchain.info wallets.  I think Authenticator is out of sync ever since the app updated on my Android.  But gmail and other things work fine.

You've been waiting 6 weeks?  This sucks.

With 2FA, the site can choose how much "leeway" it has. Gmail probably has a leeway of 2 cycles (+- 59 seconds), while blockchain.info only 1 (+= 29 seconds).

[iron77]

6 weeks here also. I've tried few methods but no response anywhere.

[Abdussamad]

If you have backups you can just import the private keys to a new desktop wallet and forget about blockchain.info. I recommend electrum.

[meelos]

Make it 7 weeks... Just no response whatsoever. I hear that some employees are monitoring the forums so I guess I just have to wait until this thread gets bumped into someones radar.

Don't even bother submitting a zendesk ticket, they get sent to the void.

Is there any other way of getting through to them?
Going on 8 weeks now.

Thanks.

[iron77]

Unfortunately, they seem to be unreachable on any method, email, zendesk, bitcointalk PM. Sounds like only thing we can do now is to hope they will show up at some point of the future :/.

[meelos]

Just received a standard email saying:

" Your request (#****) has been solved. To reopen this request, reply to this email or click the link below:
http://blockchain.zendesk.com/tickets/****"

Although when I tried to login the 2-factor authentication is still required... So they've solved nothing. Probably just closing tickets en-masse to reduce the backlog.

Sent a reply... I'll wait a while longer before I start bombarding every periodical I can find to see if one of them is interested in investigating. Blockchain is a pretty big fish in the Bitcoin pond, it bears the burden of responsibility and should be held accountable for such a crappy service. If it's a funding issue then I'd be happy to pay for support for something that is my mistake. It is free after all. But still, if you can't support 2-factor, don't make it available.

:/

[iron77]

Thanks for reporting that. Hopefully they will take care of it sooner or later.

[meelos]

Just thought I'd let you all know they've resolved the ticket and reset authentication. This was their message:

"We've approved your two-factor authentication reset request. Thanks again for being a blockchain user Smiley

We apologize for how long this took. We have a lot of safeties in place for good reason, but it can make processing these requests quite tedious and slow. We're experiencing some growing pains as nearly 400,000 users rely on our free service. We're doing our best to keep up and plan to add more resources. As we've gotten bigger there are a lot of smart people trying to take advantage of uninformed Bitcoin users."

So hopefully they'll resolve everybody's ticket soon too.

[iron77]

Nice!

You're saying 'ticket', so to confirm, was https://blockchain.zendesk.com/ the place where they have finally made the contact with you? Also, when did you opened the ticket?

[Earthness2000]

Same here although I've not had any response after six weeks!

I bricked my mobile phone and had to request the removal of my 2-factor authentication on 18th June 2013. I've contacted the support desk a further 5 times since but still no response.

My ticket status' simply state that they are "Awaiting assignment to a support agent".

Awful service.

they wont reply ofcourse , people does not read , if you lost your 2fa , you sumbit the form , after that you go on your mail and approve it , then they send sms code to the device and wait , the sms contains "hey someone wants to reset your 2fa , is that really you or no ?" they send cancelation link on the sms, if the real owner says "hell no its not me " then the process will be canceled , OR if it wont be any reaction from the sms  sent then after a while your 2fa will be reset within xx hours . the process takes that much long , in case the owner does not see the sms or he is busy reading his phone (security shits measure)