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FACTS.....If you lose your pass phrase, it is gone. Those coins are gone forever. Cracking that pass-phase will get you less money than simply using the same CPU/GPU to mine Bitcoins. If you put the passphrase in a text file on your computer and deleted it, that file may be recovered in some cases, the same is true for backup wallets. But information that is gone is gone. You cannot break into the wallet and no one else can. Anyone with hacking experience will tell you, cracking a five character, alpha-only password can take days or weeks. There is simply not enough time or power to crack a ten word random phrase. If you lost it on a computer and have not formatted the hard drive, DO NOTHING and maybe we can help you find the file, but do not buy into a service that tells you it can find the pass-phrase for an old wallet or wallets!
You assume that the previous owner that used the password remembers nothing about it. And that is nonsense. I did a test with someone I know personally a while back. I asked them to create a secure 8 symbols password with lower, upper, numerical and special symbols. 8
(26+26+10+8) combinations. I asked them to memorize the password as good as possible (they only had a few minutes) and write it on a card. I kept that card for 1 week and asked what they still knew about the password. It was not much, but it was enough to brute-force the rest given a few weeks time.
This is the reason why you may not be able to brute force the wallet for someone that stole the file, but you may be able to brute force the wallet for someone that actually came up with and used the password.
All that being said, its probably a scam anyway.