[ANN!!] BITCOIN MAGAZINES NOT RECEIVED - U P D A T E D

[smoothie]

I ordered issues 2, 3, and 4 on Nov. 11th. I got issue #2 on November 26th. After sending a few emails to info@bitcoinmagazine.com and support@bitcoinmagazine.com I have had no response after the initial email from a Roxana Sureanu.

Here is the email string and pics below. I would like a response. It makes no sense to send each issue separately from a cost effective stand point. Also it makes no sense to keep ignoring my emails.

Note: I removed any personal information and replaced with <info> tags.

Lastly, If I do not hear back from anyone from your business in 24 hours I will start a scammers thread in the subforum and I will add a notice to my signature for people not to do business with you. Time is a ticking!

 

Hello For the second time,

I have ordered issues 2, 3, and 4 and have only received issue #2 so far. This is my order link: <link>

Are you folks shipping separately each issue?

Attached are pictures of the package once I opened it after it arrived.

Please respond to my emails.

Thanks

Smoothie

-------- Original Message --------
Subject: RE: Bundle Order NOT recieved
From: <email>
Date: Mon, November 26, 2012 6:03 pm
To: "BitcoinMagazine Support Team" <support@bitcoinmagazine.com>

Hello,

Today I received the ONLY second issue of the bitcoin magazine. I ordered issues 2, 3, and 4.

Are you shipping each magazine separately? That doesn't sound right.

Attached are pictures of proof that I got only 1 magazine (issue #2).

Thanks

Smoothie
-------- Original Message --------
Subject: Re: Bundle Order NOT recieved
From: BitcoinMagazine Support Team <support@bitcoinmagazine.com>
Date: Tue, November 20, 2012 11:54 am
To: <email>
Cc: info@bitcoinmagazine.co.uk

    
Nov 20
9:54pm   
Nov 20 9:54pm
Roxana Sureanu replied
Cc: info@bitcoinmagazine.co.uk
Hello Smoothie,

I can see in our database that we have sent you the magazines on 15 November.
You should receive them in about 10 working days.

Thank you for supporting Bitcoin Magazine!

Sincerely,



--
Roxana Sureanu,
 Customer Support , Bittalk Media Ltd (Publisher of Bitcoin Magazine),
support@bitcoinmagazine.com, http://bitcoinmagazine.com
phone:(871) 288 6978 , UK

BitTalk Media Ltd is registered in England, reg No. 07891749,
registered office: Tapton Park Innovation Centre, Brimington Rd, Chesterfield, Derbyshire, S41 0TZ, UK.

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Nov 20
9:25pm   
Nov 20 9:25pm
Conversation started by Smoothie
Cc: info@bitcoinmagazine.co.uk

Aloha,

I would like an update to my order that is listed here: <link>

I ordered this on Nov. 11th and have not received it.

Mahalo,

Smoothie

[1715569200]

1715569200

[1715569200]

1715569200

[DobZombie]

I ordered about the same time and received issue 2&3 a couple of days ago.

More patience needed?

[BCMan]

 Postman stole you magazine, dude. Give him some time to read and maybe he'll return it. 

[smoothie]

I ordered about the same time and received issue 2&3 a couple of days ago.

More patience needed?

I can wait for the delivery but multiple emails to them and no response? Unacceptable.

I will follow through with my scammer thread if I don't hear back from them in 24 hours from the time I started this thread.

[smoothie]

I guess an after thought would be, is it worth ~$20 to have your business reputation ruined because of horrible communication skills and obviously inefficient use of funds for shipping customer orders (i.e. separate issues sent in separate packages)??

Perhaps not...we will see.

[DobZombie]

Did you sign the email as Smoothie?

If you did, maybe they thought you were trollin 'em and they're ignoring you

[smoothie]

UPDATE: I have heard from Mihai himself.

Hopefully this can be resolved soon.

For the moment, I relinquish my bolded statement above pending this is resolved in a timely manner.

Thanks for responding Mihai.

[BR0KK]

I recived only the first and last issue of the magazine.... I had no time to contact them jet.

[smoothie]

An arrangement has been made with Mihai. Will update this thread in a few week or so.

[casascius]

I have extra copies of issue #2 and #3, would ship both for free in any US-bound order of Casascius Coins (given it's a flat rate envelope)

[smoothie]

I have extra copies of issue #2 and #3, would ship both for free in any US-bound order of Casascius Coins (given it's a flat rate envelope)

Sorry not interested. But thanks for the offer.

[tbcoin]

I ordered issues 1,2 and 3 on Sep and only arrived 2 and 3
No response...

[SgtSpike]

They have a new customer service system now... try emailing help@bitcoinmagazine.com as described here:  http://bitcoinmagazine.net/bitcoin-magazine-has-new-ownership/

[tbcoin]

They have a new customer service system now... try emailing help@bitcoinmagazine.com as described here:  http://bitcoinmagazine.net/bitcoin-magazine-has-new-ownership/

Done

Thanks;)

[tbcoin]

help@bitcoinmagazine.com: immediate reply

[smoothie]

Update: I still have not received my issue #3 and #4 and the promised issue #5 because of the lateness of my order.

It has now been over 40 days since I initially ordered my magazines.

Unacceptable. 

[smoothie]

I emailed help@bitcoinmagazine.com about 24 hours ago and still have not received a response:

How long does it take to send my magazines I purchased on Nov 11th? WTF!!

Here is the PM between me and Mihai several weeks ago concerning my order.

Hi Smoothie,

Please accept my sincere apologizes for this situation. I have personally checked our database and it appears that we have sent you the magazines. The magazines have been sent in separate envelopes, you should receive issue #3 and #4 in another envelope. When you have received the first envelope containing issue #2?

We are in the process of migrating our stuff from the .net and .co.uk to the .com domain. We will have a press release by Monday, announcing the changes that the magazine and company will go/has gone through.

The reason why your emails are not responded/bounced back is because we are moving to a new ticket system also. Please start using from now on help@bitcoinmagazine.com to reach our support staff.

Please let me know when you have received the first envelope, that way we can figure out if it got lost in transit or if it's still on the way to you. As a sidenote - both envelopes were sent at the same time.



Best regards,
Mihai Alisie

I received issued #2 on November 26th.

I have not received the other two issues.

How do we proceed with this?

Hello again,

That is strange. I could reship you next week #3, #4 and a complimentary #5 issue. We are going to announce #5 officially today/tomorrow. Would this be ok with you?

Regards,
Mihai Alisie

That sounds good. Please make it happen. Let me know when it ships.

Thanks!

Thank you for your understanding. I will keep you updated.

Cheers,
Mihai

I am just curious what the status of my order is now?

Thanks for your help.

Smoothie

Hi there,

Your #3 and #4 mags have been reshipped on Monday, December 3rd. The #5 orders, including your complimentary issue, will be shipped starting December 10.

I hope this helps.

Thank you for your understanding.


Mihai

Thank you Mihai for responding promply!

Aloha!

Thank you, again, for understanding. In the future please use help@bitcoinmagazine.com. We have moved to a new ticket system that should drastically improve the response time and the customer support service.

Aloha!