What would they lose buy having someone answer the phone and sell parts at list price?
I don't know, and I don't know what happened to the US repair place and why its not being used as much. Seemed a good idea but I guess they didn't like the cost.
S5 (Was the opposite of the S3 mmini tank, the plastic sides warped, hash boards fried, but many people made a lot of money early.
The S5 was manufactured on a scale we'd never before seen in Bitcoin land, so the 'high' fail rate mainly just more units existing. And I mean a
lot more.
I learned with the S7 if you have a fan failure you are responsible for sourcing and replacing the fan.
The fans are a shame. I repeatedly asked them to reconsider a model as there were many reports of the same premature failure method - the bearing failing and making the fan assembly literally fall off. I reported it on the S4, but it was used again in S5, S7 etc.
I don't believe Spondoolies lost money overall
Money before + money in = money out + money after. We all know they don't have much money after so either they didn't sell enough or their costs were too high (more likely).
I think a company could step in and start selling a $599.00 S7 equivalent today for two weeks and stop for a week and only sell them for 999.00 or some similar marketing game which would still make them obscene profits but if they offered average customer service and RMA process as
No one would buy a miner at a 70% price premium in the hoep of better support. As we've seen with re-sellers, customers are price and delivery sensitive rather than support sensitive, as re-sellers inherently increase the warranty risk.
Don't even talk about a startup full of excited entrepreneurs who would always be on top of things.
I have worked with far too many pre-startup mining companies, unfortunately enthusiasm doesn't pay the bills.
There must be a whole different side to Bitmain service and response that I have not been able to experience.
I don't know, its a hard job dealing with markets across the entire world on a budget. I have to say though, the volume of support requests wasn't that unreasonable for the amount of orders going out so at least a size-able majority would never require contact again.
I understand vacation, I've already said my thing there, too many ways to handle people on vacation, everyone who makes something people want on a weekend eventually figures out a way to give it to them.
Chinese vacations are very, very different to anything we can imagine over here. People don't just 'take' holiday over these periods, the entire COUNTRY goes on holiday simultaneously. I guess the only comparison would be from Christmas to New Years but there were no gaps in between and no one did anything. This includes couriers and distribution on top of staff.
**Edit 1: My apologies for the size of the pictures. If the mods want them removed so it doesn't take the whole page let me know.
You can manually set width, height or both:
[img width=600]https://i.imgur.com/AyvA3ph.jpg[/img]
And make the image a link back to the full size:
[url=https://i.imgur.com/AyvA3ph.jpg][img width=600]https://i.imgur.com/AyvA3ph.jpg[/img][/url]
Poll
