Blockchain.info / Sofort wallet deposit hasn't worked?

[mrdobalena]

Thanks for your help with this. I have a few questions:

1) I placed the order to be deposited to my wallet. How do the coins end up in a wallet controlled by someone else?
2) How did he get the coins sent to an address that he controlsm, given that this was MY order?
3) How can this be prevented?

I'm not hugely optmistic about getting my coins back...

They are likely to tell you why the coins got sent to that other wallet.
If they'll say it's their or your error and therefore loss, who knows.

If what you posted was all they said it doesn't look like they're giving it much importance.

Unbelievable. I'm furious about this! Blockchain is a joke - how can Ben expect to scale it if its vulnerable to such a basic problem?! There's no way I'm accepting any fault for this.

[Jouke]

Thansk for your help with this. I have a few questions:

1) I placed the order to be deposited to my wallet. How do the coins end up in a wallet controlled by someone else?
2) How did he get the coins sent to an address that he controlsm, given that this was MY order?
3) How can this be prevented?

I'm not hugely optmistic about getting my coins back...

This is not your problem, let blockchain.info solve it.

Are they likely to?

Did you have to supply your bitcoinaddress or did blockchain do that automatically?

[mrdobalena]

Blockchain does it automatically via integration with Sofort

[Jouke]

Blockchain does it automatically via integration with Sofort

Exactly, so it is a blockchain.info problem and I am sure they will solve this for you.

[ThomasV]

Yesterday's story too involved a blockchain.info wallet and funds sent to the wrong address. (the bitcoinstore and Roger Ver drama)

Could these two problems have a common cause? I mean, a software problem at blockchain.info.

[mrdobalena]

Blockchain does it automatically via integration with Sofort

Exactly, so it is a blockchain.info problem and I am sure they will solve this for you.

Thanks, fingers crossed. I read that it's a one man band at the moment so hopefully he'll sort. I'll keep this thread updated with progress.

[mrdobalena]

Yesterday's story too involved a blockchain.info wallet and funds sent to the wrong address. (the bitcoinstore and Roger Ver drama)

Could these two problems have a common cause? I mean, a software problem at blockchain.info.

I can't help but wonder if it was driven by the twitter share - what are the odds of being able to locate a wallet owner otherwise?!

[mrdobalena]

Update - Ben is looking into what's caused the issue and has asked me to request a new transaction and provide the reference number, so hopefully this will soon be sorted.

[piuk]

Slight mix up with the names on a deposit order. It has now been resolved.

Yesterday's story too involved a blockchain.info wallet and funds sent to the wrong address. (the bitcoinstore and Roger Ver drama)

Could these two problems have a common cause? I mean, a software problem at blockchain.info.

 

[mrdobalena]

Thanks for sorting this promptly Ben