Do you consider OKpay to be trustworthy? Why or why not?

[dudel42]

the info is from this link: https://btc-e.com/news/153 , which states

Okpay deposits will be back approx. May 20, 2013

[Pale Phoenix]

Okpay deposits will be back approx. May 20, 2013

Much obliged!

[scribby182]

Can anyone who has used OKPay explain the fees to me?  I see if I send money from BTC-E to OKPay BTC-E says there is a 1% fee.  Is that total, or is there also a fee on the OKPay side as well?

[martynw2000]

I've found OKPay to be really good. Verification was hassle free, didn't take very long at all. Moving money around is quick too - the only delay I get is moving USD from MTGox to OKPay, because MTGox seem to allow their OKPay account to run out of money regularly. So that's not OKPay's fault.

Debit card has worked flawlessly for me.

My only gripe is when I joined OKPay I could convert Bitcoin to USD directly on their site - but since mid-April when the bitcoin price erupted they removed that feature so I'm forced to use MTGox.

[dudel42]

Can anyone who has used OKPay explain the fees to me?  I see if I send money from BTC-E to OKPay BTC-E says there is a 1% fee.  Is that total, or is there also a fee on the OKPay side as well?

withdrawals from mt.gox or btce cost a 1% fee and that is the total fee you will pay.

deposit at btce costs 2% on btce side, and a maximum of $2.99 on the okpay side, depending on the amount.

when you send/withdraw money from okpay, you will usually pay their fee, but this is capped at $2.99, so for most transactions it's not an issue.

okpay itself usually works instantly, but as mentioned above and elsewhere, mtgox often depletes their okpay account, so mtgox to okpay withdrawals take anywhere from 1 hour to 3 days...


tip jar referral signup link for okpay if someone feels like it

https://www.okpay.com/?rbp=okp4815162342

[dudel42]

My only gripe is when I joined OKPay I could convert Bitcoin to USD directly on their site - but since mid-April when the bitcoin price erupted they removed that feature so I'm forced to use MTGox.

that feature is still available -- you can deposit bitcoins directly to okpay usd/eur. but the 6% commission is a high price to pay for that convenience...

[rcingbt]

I am a victim of OKPAY.

It has been 15 days since i made a wire but i haven't receive my money untill now.

No one answers the phone(+442081232193), you can go to okpay's web and try to make a call .

it's totally a scam!

[feebs]

well its now dec. of 2013 and myself and a number of victims have lost or still waiting to get funded of our thousands of usd from this scammer company okpay.com

we all have something in common, we wanted to fund our bitcoin accounts in btc-e or mtgox, okpay is an option to deposit funds, very low commission, quick to answer inquiries

once you sent your money however, goodbye funds, goodbye customer support, okpay will ignore you, DESPITE MANY ANGRY SHOUTING AND CURSING

i have waited 30 plus days already but at this point i am considering this a lost, thousands of dollars lost from okpay who suddenly became silent after i wired my funds to them

call them you say, its an answering machine in london

go to them, right, go to british virgin islands

write a post in their forum.okpay.com - it will be deleted after a few hours

i hope the police go after okpay

[rcingbt]

are u in uk?

well its now dec. of 2013 and myself and a number of victims have lost or still waiting to get funded of our thousands of usd from this scammer company okpay.com

we all have something in common, we wanted to fund our bitcoin accounts in btc-e or mtgox, okpay is an option to deposit funds, very low commission, quick to answer inquiries

once you sent your money however, goodbye funds, goodbye customer support, okpay will ignore you, DESPITE MANY ANGRY SHOUTING AND CURSING

i have waited 30 plus days already but at this point i am considering this a lost, thousands of dollars lost from okpay who suddenly became silent after i wired my funds to them

call them you say, its an answering machine in london

go to them, right, go to british virgin islands

write a post in their forum.okpay.com - it will be deleted after a few hours

i hope the police go after okpay

[feebs]

I'm very far away from the UK

okpay's phone no. is based in the UK however

if you are in the UK you may alert the police anti fraud anti scam unit to go after okpay using their published london phone no.

maybe the police can get the perpetrators from that phone no.

in case okpay deletes their phone number, here it is: +44 20 8123 2193

[feebs]

i like to update this post, today is dec. 9, 2013 -- AVOID OKPAY, DO NOT SEND MONEY TO OKPAY!!!

i lost a total of $2000 from this scammer company okpay.com - who was introduced to me by btc-e.com (thanks a lot btc-e.com)

i sent my funds to them 36 days ago and to this day - NOTHING

their customer support have since plunge to hell once i sent my wire transfer (meaning they ignore me, they delete new support tickets, they delete negative post at forum.okpay.com)

this is a scammer company who lures customers by offering low commissions to fund your bitcoin account at btc-e.com and mtgox.com

now why would btc-e.com and mtgox.com introduce okpay to its customers?  VERY GOOD QUESTION

maybe they have a cut on the scam

[joesmoe2012]

i like to update this post, today is dec. 9, 2013 -- AVOID OKPAY, DO NOT SEND MONEY TO OKPAY!!!

i lost a total of $2000 from this scammer company okpay.com - who was introduced to me by btc-e.com (thanks a lot btc-e.com)

i sent my funds to them 36 days ago and to this day - NOTHING

their customer support have since plunge to hell once i sent my wire transfer (meaning they ignore me, they delete new support tickets, they delete negative post at forum.okpay.com)

this is a scammer company who lures customers by offering low commissions to fund your bitcoin account at btc-e.com and mtgox.com

now why would btc-e.com and mtgox.com introduce okpay to its customers?  VERY GOOD QUESTION

maybe they have a cut on the scam

How did you send the money?

How about a little more information.

[feebs]

i wire transferred $2000 last nov. 4, 2013

my local bank confirmed that it went through

it is now dec. 12, 2013 and i am still not credited for this money in my okpay account

i made many many support tickets to okpay and they are largely silent after i told them i sent the wire last nov. 4, 2013

i only got 2 responses and it says something like this: "our finance department is checking an issue...." --ITS ALREADY 38 DAYS NOW SINCE I SENT MY MONEY!!!!!

they did not tell me what is wrong, no details, NOTHING!!!!! after i wired my money that's it, okpay fell silent except for 2 instances of a vague response

then i investigated okpay, called their phone no. listed in their website - THAT TURNED OUT TO BE AN ANSWERING MACHINE!!!!

checked their address - ITS A P.O. BOX IN THE BRITISH VIRGIN ISLAND!!!!

okpay have many negative feedbacks in reddit.com

i know i checked this when its late already so i am doing my best to warn others from this scammer company

what really puzzles me is that btc-e.com and mtgox.com introduces okpay to its clients as a means to transfer funds.......

no honest company will endorse okpay to its clients....

[xchanga.com]

recently
they began to
mess up.

[kashacharya]

OK Pay - DO NOT USE THEM AT ALL

Made swift payment from Metro bank into OKPay wallet and now over 5 days and no funds showing, like others have created many tickets asking for what is going on etc and to date nothing - no reply rom OK Pay whatsoever.

They are using Mayzus Financial services - however contacting them is no use - they just respond back with - contact okpay.

Not going to let this go and have these scammers disappear with my funds and no response.

We can report Mayzus to anti-fraud in UK and FSA I believe, if Mayzus is stopped from handling OKPAY transactions that will then maybe lead to OKPAY responding.

We can do this individually - however my suggestion is to make a group of us who have been scammed by these guys and then take this onto anti-fraud / fsa - as a group we have more chance of getting noticed by the investigators and bringing some action to Mayzus / OKPAY.

If you are with me on this then post reply and lets start a group and get some action going.

I work in the media industry and will be talking to some journalists to investigate and write up some news on these companies to at least warn new people not to deal with these guys.
 

[hgmichna]

I'm thinking of using OKPay as it seems to have the only debit card available that is loadable by BTC.

No longer. They stopped it in May 2013.

You can still transfer € or $ from BTC-e directly to OKPAY—it is one of the few options there—but then you are stuck, because they refuse to give you their prepaid credit card or recharge it, as long as you have any bitcoin-tainted cent in your OKPAY wallet. Their demand is that you empty your wallet by other means, then load it from non-bitcoin sources only, before you can use their credit card.

Apparently Mastercard pressured them into this. What I also don't know is how the bitcoin-taint moves. For example, if I transfer € or $ from BTC-e into one OKPAY account, then transfer it into another OKPAY account (which is a quick and simple operation), can the owner of that second account then use them to load his prepaid OKPAY credit card? Or is the bitcoin-taint sticky and stays with the €$?

Obviously, if you send money from BTC-e to another bank or money changer and subsequently to OKPAY, those €$ would no longer be tainted, but that would defeat the expediency advantage and cause additional fees.

If anybody knows the most convenient way to get cash out of BTC-e, please describe it here.

[melco]

I want to say that I have good experience dealing with this company, but now they compromised themselves as a financial company.

1. I ordered a debit card from Okpay and funded it with 5000$ (from 13000 total on my account). Cached out 4000$. 1000$ left untouched without possibility to cache out. ATM gives 0 balance.
2. Further funding of OKPay card is impossible because OKPay decided that my money were obtained by trading BTCBitcoin and thus I can't use their card to withdraw them. Having that they've never bothered rearranging this with their customers nor changing existing policies/TOS. This violates existing agreement between me and OKPay
3. Support never responds (see attached screenshot. In Russian but does it matter?)

4. Topics with complains about their QoS on their forums are removed shortly after being created. Some of folks can even comment in that kind of thread about the same situation

Summary: now I strongly recommend to stay away from OKPay in general and for operations related with BTCBitcoin in particular. You may end up without your money and without BTC's

Sorry OKPay, but I should warn folks to avoid dealing with you because there is no way for financial company to make business this way

UPDATE:
The bank was more helpful than OKPay and I was able to get the rest of my money from OKPay thanks God. No more penny for OKPay

[feebs]

okpay should be reported to a government authority, every day they are scamming people of thousands of USD - this has to stop

[bill_d]

DO NOT USE THIS COMPANY!

I deposited £5k with OKPay 11th Jan 2014 and it is still not showing in my account. Customer support tickets are unanswered and it looks like they closed their forum down - there is no OKPay customer service number listed. I did call Mayzus Financial Services on the London number from their website (+44 (0) 208 956 2251) - this went to an answer machine but I pressed '0' and got an operator who did put me through to a human. She said I must email OKPay (presumably she meant via support ticket as there is no email address) but I pressed her and she said she would go talk to them! Shortly after I got a response to one of my support tickets, but only to say, again, that payment had not been received. I am going to ring them again on Monday, but I doubt if anything positive will happen. My bank have also offered to speak to them directly so I may try that also. If all else fails I am going to go up to London and pay them a visit and if THAT yields nothing I will involve the FSA and the police. Anyone want to join me on a visit or attempt to represent their claim?

[pleiotropik]

OKPAY is an ongoing fraud. i have lost over 2,000usd there.

Philosophically speaking it has been a learning experience. the money lost is my harsh teacher in dealing with money matters, i will be more cautious from now on.

What puzzles me is how this is not big news in the BTC community. That fraudster company is raking in money from all over the world right this minute and it has not reached any of the BTC news outlets.  Due diligence is absent. Shame.