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January 01, 2013, 05:50:57 PM |
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Bitcoin.eu Frequently Asked Questions. (There are not posted terms of service)
General What is Bitcoin? What is BitMarket.eu?
What is Bitcoin? Visit bitcoin.org to find out.
What is BitMarket.eu? BitMarket is an on-line exchange used for trading Bitcoins for other currencies.
Trading How does BitMarket work? How do I sell Bitcoins on BitMarket? How do I buy Bitcoins on BitMarket? Is it possible to cancel a transaction? How do I deposit money to BitMarket? Does BitMarket itself sell/buy coins?
How does BitMarket work? BitMarket functions in a similar manner to a stock market. Unlike some other exchanges, we do not take any money deposits, but only provide an Escrow service for Bitcoins so that the buyer can be sure that he/she receives their coins even if the seller changes his mind. Of course, if both parties agree, it is possible to cancel transaction.
How do I sell Bitcoins on BitMarket? Before you start trading please visit the Account section and specify your accepted payment methods (currently local wire-transfer, SEPA wire-transfer, foreign wire-transfer, Paypal). Only buyers that have at least one matching payment method with yours will be able to bid on your offers. For example, if you live in Germany and you only accept local wire-transfer you will only be able to sell to people who are able to pay you by a domestic (in this case - within Germany) wire-transfer. Foreign wire-transfer means that you accept payments by bank transfer from any conutry.
In order to be able to sell BTC on BitMarket, you need to deposit them onto your Unique Deposit Address (it can be found in the top-right corner of the screen after logging in). You do so by simply sending any amount of BTC onto this address. Currently BitMarket requires 2 confirmations in order for the transfer to get acknowledged. Also, our site engine scans the wallet every 2 minutes, so it is possible, that you will have to wait for another minute or two after the second confirmation for the funds to show up in your account balance. However, even before that you will be able to see the transfer as unconfirmed under Account History in the Funds section.
Once you have the coins on your account you can create a sale offer. To do so, go to the Offers menu and create a new Sale (Ask). Below there is an explanation of the fields:
1. Offer type: whether you want to buy BTC or sell BTC. Should be set to Sale. 2. Amount: the total amount of BTC you want to sell. 3. Currency: the currency you want to be paid in. 4. Price per 1 BTC: how many of the selected currency units you want to get for 1 bitcoin.
The total field shows how many of the selected currency units you will receive for the total amount of BTC you want to sell.
Once you click the "Create offer" button, your offer appears in the Market section for everyone to see. Once this happens, the relevant amount of your BTC (i.e. the amount of BTC you put on sale) gets frozen with BitMarket (you can see them under your account balance as frozen). This is to ensure that you do not try to sell more bitcoins than you actually have and also that you will not be able to withdraw your Bitcoins while they are put on sale. At this stage you still have the right to unfreeze your coins by cancelling your offer (go to Offers and click Cancel button for the relevant offer).
Once a buyer is found for all or some of your coins, you have no right to unfreeze them anymore and they get locked (frozen) for good. On completion, each offer becomes a TRANSACTION and from now on you can see it under the Transactions menu. A "Send Coins" button will be active for this transaction. This button is used to send your frozen bitcoins to the buyer. It is VERY IMPORTANT that you do not use this button BEFORE you receive the money. By clicking this button you CONFIRM that you received the money and you SEND the coins to the buyer permanently. This process is IRREVERSIBLE and BitMarket will not be held responsible for any BTC loss if you do this before receiving the payment.
Once your sale offer gets matched with a buy offer, both you and the buyer receive an e-mail with instructions on how to proceed further (meaning contacting the other party to discuss the payment method). You can also set a default message for your buyers from the Account section. This message will be attached to the standard e-mail content.
How do I buy Bitcoins on BitMarket? Before you start trading please visit the Account section and specify your accepted payment methods (currently local wire-transfer, SEPA wire-transfer, foreign wire-transfer, Paypal). Only sellers that have at least one matching payment method with yours will be able to bid on your offers. For example, if you live in Germany and you only accept local wire-transfer you will only be able to buy from people who are able to accept a domestic (in this case - within Germany) wire-transfer. Foreign wire-transfer means that you are willing to pay international wire-transfer to any conutry.
Since BitMarket do not accept money deposits, you do not have to have any funds within the market to start buying. However, you cannot do any trading before we verify your honesty. This process is necessary to avoid nasty/fake offers and protect the sellers.
Once you have been verified as an honest buyer, you can create a purchase offer. To do so, go to the Offers menu and create a new Purchase (Bid). Below there is the explanation of the fields:
1. Offer type: whether you want to purchase BTC or sell BTC. Should be set to Purchase. 2. Amount: the total amount of BTC you want to purchase. 3. Currency: the currency you want to buy the coins with. 4. Price per 1 BTC: how many units of the selected currency you are willing to pay for 1 bitcoin.
The total field shows how many units of the selected currency you will pay for the total amount of BTC you want to purchase.
Once you click the "Create offer" button, your offer appears in the Market section for everyone to see. At this stage you still have the right to cancel the offer (go to Offers and click Cancel button for the relevant offer).
Once a seller is found for the whole or some amount of coins you want to buy, your offer (or part of it) becomes a transaction that you can now see under Transactions menu. Once this happens both you and the seller receive an e-mail with instructions on how to proceed further (meaning contacting the other party to discuss the payment method). During this time the seller's coins remain with BitMarket and he/she will be unable to do anything with them other then sending them to you. Once the seller gets the payment, he/she will then release the coins and they will appear in your BitMarket account balance.
Is it possible to cancel a transaction? Yes, it is, however you should not do this unless you have a VERY good reason (e.g. your bank is unable to send the payment to the seller's bank). Also, you cannot cancel the transaction by yourself, but you can request the other party to agree to cancel it. To send a cancellation request to the other party go to your Transactions and use the "Cancel transaction" button for the relevant transaction.
You will be asked to type in the reason for cancellation, that will be then emailed to the other party of the transaction. If they deem your reason fair, they will cancel the transaction. Otherwise the only way to cancel it is to email BitMarket. Please remember: buying coins is not a game, these are real people you deal with and by putting an offer out there you give your word that you will fulfill it. If you abuse the Cancel option your account will more than likely be suspended and you may be banned from the exchange.
How do I deposit money to BitMarket? Currently we do not accept money deposits. The payment process is left entirely to you and the other party of a transaction.
Does BitMarket itself sell/buy coins? No. BitMarket only provides the means to trade BTC. We do not BUY nor SELL any bitcoins. By trading via BitMarket you always trade with a third party.
Privacy & Security Are my Bitcoins safe with BitMarket? Is my password secured on the BitMarket database server? Is using BitMarket safe?
Are my Bitcoins safe with BitMarket? Yes. Our wallet and database are first backed up, encrypted and then copied to an external location on a regular basis.
Is my password secured on the BitMarket database server? Yes. Passwords are 'salted' and then 'hashed' using a modified version of the SHA-256 algorithm (the same one that is used to secure transactions in the Bitcoin network).
Is using BitMarket safe? Yes. All communication between you and our servers is encrypted using secure socket layer technology (SSL). We hold an SSL certificate approved by GlobeSSL CA SSL Certificates.
Technical stuff I didn't receive my activation email, what's wrong? Why do I have to verify my BitMarket account? How do I verify my account? How long does the verification process take?
I didn't receive my activation email, what's wrong? Please check your spam folder. If you don't see the message there please contact us.
Why do I have to verify my BitMarket account? The main reason for which the verification process is there is to protect the sellers against scammers. Because of the fact that, unlike other exchanges, we do not take money deposits in, it is very easy to bid on coins and then not pay for them. Even though you will not be able to get any coins this way, you are causing hassle for the sellers and slow down the trading process. Thus, we need to make sure that you are a trustworthy person before we allow you to trade.
How do I verify my account? To verify your account:
1. Log in to BitMarket 2. Go to the Account section. 3. Go to Verify Account subsection.
Here you can select the way you want to get verified. If you have some OTC reputation from the #bitcoin-otc IRC channel, select Bitcoin OTC rating option and follow the instructions on the screen. In case you have made some successful trading in the past using CoinPal (RIP), select CoinPal as verification method and follow the instructions on screen. If you have neither OTC nor CoinPal reputation, select Other and suggest a method of confirming your honesty. After doing so, click the Verify Account Button.
How long does the verification process take? Not longer than 48 hours; usually a few hours. However, if you do not hear back from us within 48 hours, please contact us by e-mail.
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