Problems assigning GA (google athenticator) @ cryptocoin exchange

[Mehaniak]

Hi,

Its probably my fauly but i cant get GA assingd to my account at cryptocoin exchange.

according to the faq i should see a qr code or url at the GA login tab provided in the account tab.
I cant see any code or tab there?
and when i click on generate code it says Please enter the Google Authenticator code to confirm this action tho i did not assing a GA yet.

What am i doing wrong?

Plz help got quite a few coins on there.

[Stephen Gornick]

cryptocoin exchange

Are you referring to this exchange?
 - http://exchange.zapto.org

[Mehaniak]

Yeah.

I got this up to the part that i need set the secret code on my authenticator on my phone.
Then you need to mark a box that says to delete this code for security reasons and i did not copy paste that link (stupid me)

Did this and tried to log out and on again.
Now the thing was that my phone is giving me indeed a code but crypto says its not the right code.

So i thought to get a new code but its always alsking my for the other authenticator wich is not working.....
tried mailing the guyz from crypto but no response just yet.

[Stephen Gornick]

But you did get the code (scan QR code) with your OTP/Google Authenticator?  It just is that the site doesn't accept the OTP code generated by it?


If your device's clock is off, that could be a problem.  Try turning on time sync:
  - http://support.google.com/accounts/bin/answer.py?hl=en&answer=2653433

If the problem is that the site's clock is off, try a few more times maybe there's a chance one of them will fall inside the expiration window.

tried mailing the guyz from crypto but no response just yet.

If the above doesn't help then there's not much more you can do.   

[Mehaniak]

But you did get the code (scan QR code) with your OTP/Google Authenticator?  It just is that the site doesn't accept the OTP code generated by it?

Well the thing was that no qr code was showing only a link and i noted down this code an put it manual into my phone.
This is where i think it went wrong.
No i did not copy the link or made a printscreen.

Now i created a new account and was able to link my addon for chrome (google athen.) with this account.
So i think i must have put some wring characters into the manual part of the GA setup

Hope they can fix this.

[Mehaniak]

Got it fixed

was somthing to do with the program on my phone.

Used the the chrome addon so you dont need a phone for this google authentication.
can be found at
https://chrome.google.com/webstore/detail/gauth-authenticator/ilgcnhelpchnceeipipijaljkblbcobl


Hope this can help others.