Can't load Armory - ArmoryQt.exe has stopped

[richtorsmith]

So I haven't run Armory in a many months and am trying to get it updated. I get to the point where the software says it's about 50% through Scanning Transaction History and it keeps failing. I get a windows error saying ArmoryQt.exe has stopped working. No number of restarts has been able to get me past this problem. Any ideas?

[achow101]

Can you post your logs? Also, you should submit a bug report by going to Help > Submit Bug Report

[richtorsmith]

Can't post the logs because Armory is greyed out once I get the windows error.

Thinking of just uninstalling and re-installing it.  What files do I need to backup before uninstalling?  I have a copy of my paper backup already.

Do I need to manually delete the Armory folder and the Bitcoin folder?

Can you post your logs? Also, you should submit a bug report by going to Help > Submit Bug Report

[achow101]

Can't post the logs because Armory is greyed out once I get the windows error.

Thinking of just uninstalling and re-installing it.  What files do I need to backup before uninstalling?  I have a copy of my paper backup already.

Do I need to manually delete the Armory folder and the Bitcoin folder?

Can you post your logs? Also, you should submit a bug report by going to Help > Submit Bug Report

At the very least you will only need a backup of your wallet file. It may be a good idea to backup the entire armory data directory as well but it could also be corruption in that directory that is causing your problems.