HELP !!!--) CUSTOMER SUPPORT??!!!

[satavarma]

I can not use my bitcoins because coins are in (waching only) wallet. i dont remember that phrase. i dont understand how i can use coins or  remove them to another wallet or nothing.   

Please help me!!!

[1714781965]

1714781965

[1714781965]

1714781965

[1714781965]

1714781965

[Shibashi Dogemoto]

I can not use my bitcoins because coins are in (waching only) wallet. i dont remember that phrase. i dont understand how i can use coins or  remove them to another wallet or nothing.   

Please help me!!!

Electrum is open source software, there is no "support department" i'm afraid. You did do the correct thing, the people on this forum might be able to help you out.

Basically:
- are you sure you don't have your seed phrase?
- are you sure it's a watch only wallet?

Cause in that case, i'm afraid your coins might be lost.
Maybe Shorena or somebody with a lot of knowlege might be able to help you, but it's not looking so good.

[vfilchef]

I can not use my bitcoins because coins are in (waching only) wallet. i dont remember that phrase. i dont understand how i can use coins or  remove them to another wallet or nothing.   

Please help me!!!

If you can't remember your seed noting can be done.
Sorry for your loss.

[shorena]

I can not use my bitcoins because coins are in (waching only) wallet. i dont remember that phrase. i dont understand how i can use coins or  remove them to another wallet or nothing.   

Please help me!!!

How did you create the wallet? As "watch only" says, you can only watch, not spend. That does not just happen, you have to explicitly create a watch only address with either address(es) or a master public key. Both addresses and master public keys however have a private part they are generated from. If you can remember where you got the public part from you might remember where the private part is gone to.

[racezefi]

Are you using windows?

If so, type %APPDATA%\Electrum\Wallets

Do you see any files there? How many? Any other than default_wallet?
What is their size?

PS: don't send them to anyone!