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Author Topic: Bitinstant -Dwolla failed verification - unable to locate  (Read 2111 times)
MonsterZero
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January 18, 2013, 03:51:08 PM
 #21

This thread is disturbing, why is all this manual intervention required?
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Yankee (BitInstant)
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January 18, 2013, 04:55:11 PM
 #22

This thread is disturbing, why is all this manual intervention required?

We process thousands of dwolla orders every day, due to the crappy Dwolla API (which we have submitted many updates to them) 1 out of every few hundred orders fail, so we have a thread where customers can come and get it resolved without going thru regular support channels.

https://bitcointalk.org/index.php?topic=128314.500;topicseen

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MonsterZero
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January 18, 2013, 04:59:04 PM
 #23

I see... thanks for clarifying.
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January 23, 2013, 04:19:56 PM
Last edit: January 23, 2013, 10:02:25 PM by daveshap777
 #24

Hello,

I am also having an issue with Dwolla.

Quote Id: 4fc15b6d-6cc3-4d93-8a96-966c31f27fb1
Event Id: eeb80b6a-3023-468f-b040-c89e08e8dcef

*Update Processed.
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January 25, 2013, 10:56:26 PM
 #25

This thread is disturbing, why is all this manual intervention required?

We process thousands of dwolla orders every day, due to the crappy Dwolla API (which we have submitted many updates to them) 1 out of every few hundred orders fail, so we have a thread where customers can come and get it resolved without going thru regular support channels.

https://bitcointalk.org/index.php?topic=128314.500;topicseen

Charlie

Please take a look at da1a929f-d39b-4b95-8f71-dfd69bb75ea7, funds were moved out of dwolla to bitinstant over 48hrs ago.
Thank you.
Yankee (BitInstant)
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January 26, 2013, 12:56:21 AM
 #26

This thread is disturbing, why is all this manual intervention required?

We process thousands of dwolla orders every day, due to the crappy Dwolla API (which we have submitted many updates to them) 1 out of every few hundred orders fail, so we have a thread where customers can come and get it resolved without going thru regular support channels.

https://bitcointalk.org/index.php?topic=128314.500;topicseen

Charlie

Please take a look at da1a929f-d39b-4b95-8f71-dfd69bb75ea7, funds were moved out of dwolla to bitinstant over 48hrs ago.
Thank you.

Responded on the other thread, we processed it!

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kneemoe
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January 26, 2013, 09:43:45 AM
 #27

Two things.

1. this has not been fixed, I'm still waiting for BTCs from bitinstant.

2. I have to question your statement above about the dwolla transactions failing only once in every couple hundred... Just look at that other thread, its pretty s--ty I've got so much company.  In the past two weeks I've done two transactions with bitinstant using dwolla, they both failed in the same exact manner.  Thankfully the first time around CS fixed everything about as soon as I could contact them.  Either I am incredibly unlucky, or your estimate is not in the right ballpark and you're trying to keep everyone from worrying about something that is of true concern. Look at your logs, do some number crunching, I think you've got a bigger problem than you're either admitting or are aware of.
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January 26, 2013, 04:39:43 PM
 #28

Two things.

1. this has not been fixed, I'm still waiting for BTCs from bitinstant.

2. I have to question your statement above about the dwolla transactions failing only once in every couple hundred... Just look at that other thread, its pretty s--ty I've got so much company.  In the past two weeks I've done two transactions with bitinstant using dwolla, they both failed in the same exact manner.  Thankfully the first time around CS fixed everything about as soon as I could contact them.  Either I am incredibly unlucky, or your estimate is not in the right ballpark and you're trying to keep everyone from worrying about something that is of true concern. Look at your logs, do some number crunching, I think you've got a bigger problem than you're either admitting or are aware of.

Hey,

1- Have you checked your email? We sent the coinapult URL.

2- You are looking at it in relative terms. We do thousands of transactions a day, and 'so much company' is 3-5 orders per day. Obviously, its a 'Support Thread' so your gonna see customers asking for support. Were working on the issue and Dwolla should be giving us the API fix very soon.

Charlie

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kneemoe
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January 26, 2013, 05:39:33 PM
 #29

Two things.

1. this has not been fixed, I'm still waiting for BTCs from bitinstant.

2. I have to question your statement above about the dwolla transactions failing only once in every couple hundred... Just look at that other thread, its pretty s--ty I've got so much company.  In the past two weeks I've done two transactions with bitinstant using dwolla, they both failed in the same exact manner.  Thankfully the first time around CS fixed everything about as soon as I could contact them.  Either I am incredibly unlucky, or your estimate is not in the right ballpark and you're trying to keep everyone from worrying about something that is of true concern. Look at your logs, do some number crunching, I think you've got a bigger problem than you're either admitting or are aware of.

Hey,

1- Have you checked your email? We sent the coinapult URL.

2- You are looking at it in relative terms. We do thousands of transactions a day, and 'so much company' is 3-5 orders per day. Obviously, its a 'Support Thread' so your gonna see customers asking for support. Were working on the issue and Dwolla should be giving us the API fix very soon.

Charlie

I checked my email, but guess I wasn't supposed to check it until 7 minutes ago though - that's when I finally get the email from coinapult saying the coins have been sent. I understand you guys are trying to work through this, but you have to look at it from an end user's point of view.  As a sys-admin I get it, I swear, but as a customer I've got an entirely different perspective (and I'm sure many others do as well).  When your system works, I have to say its just an awesome product, and the first time around when I ran into this error the customer service was excellent, but this transaction took nearly 71 hours to complete (edit: to be 'fair' doing the math I think it might be 68 or 69).  Thank you for getting the transaction pushed to completion, and I wish you luck working with Dwolla, that has to be a partnership that's all kinds of fun to deal with  Grin
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January 26, 2013, 11:26:51 PM
 #30

Yankee I'm having the same problem please help me.

Order ID: 116faed1-aec9-491e-ae44-689374bcfebd
Event ID: d4c2b581-e6a9-4603-a6da-e011bdc0570e
Quote ID: 135c4234-4a54-468f-9e8e-6c91458e2ec0

Thank you
Yankee (BitInstant)
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January 27, 2013, 03:36:25 AM
 #31

Yankee I'm having the same problem please help me.

Order ID: 116faed1-aec9-491e-ae44-689374bcfebd
Event ID: d4c2b581-e6a9-4603-a6da-e011bdc0570e
Quote ID: 135c4234-4a54-468f-9e8e-6c91458e2ec0

Thank you

Processed!

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Seana630
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January 28, 2013, 07:49:29 PM
 #32

i made 2 payments last night and one went threw the other one didnt could someone please see whats going on please!
OrderID: f98df864-1f1b-4025-8725-3b8148abda6e
or
OrderID: 41a6dd1a-6858-4aa3-a6d8-5bff1ea1c9ff

I talked to someone this morning at 10. all help would be highly apreciated!
Yankee (BitInstant)
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January 28, 2013, 07:53:23 PM
 #33

i made 2 payments last night and one went threw the other one didnt could someone please see whats going on please!
OrderID: f98df864-1f1b-4025-8725-3b8148abda6e
or
OrderID: 41a6dd1a-6858-4aa3-a6d8-5bff1ea1c9ff

I talked to someone this morning at 10. all help would be highly apreciated!


Processing now!

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February 07, 2013, 08:08:42 PM
 #34

plz help.  thx

Order ID    f87818b3-3561-420f-bc75-99282d550202
Quote ID   6af65567-0952-477a-a740-09892e34b23f
Event ID   83b6aab6-aa49-4f3f-93ae-4f8d6961b64c
foregone96
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February 08, 2013, 01:47:37 AM
 #35

Hello, mine is doing the same thing.

Order ID   28969ada-9fb6-4abc-96d9-35743b38e7d3
Quote ID   057ab0c7-874a-4941-afdc-1e75bfc60481
Event ID   5e37f7ed-237f-494d-9c15-84f624d592bd
Yankee (BitInstant)
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Charlie 'Van Bitcoin' Shrem


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February 08, 2013, 05:27:31 PM
 #36

Hello, mine is doing the same thing.

Order ID   28969ada-9fb6-4abc-96d9-35743b38e7d3
Quote ID   057ab0c7-874a-4941-afdc-1e75bfc60481
Event ID   5e37f7ed-237f-494d-9c15-84f624d592bd

plz help.  thx

Order ID    f87818b3-3561-420f-bc75-99282d550202
Quote ID   6af65567-0952-477a-a740-09892e34b23f
Event ID   83b6aab6-aa49-4f3f-93ae-4f8d6961b64c

Processed! Can you confirm?

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jc99
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March 06, 2013, 02:32:16 PM
 #37

My order also failed verification.  Please help!

Order ID    e2f61ce7-0814-477d-b6c8-5a4c840350c5
Quote ID    30826a20-cbbc-445d-be85-aa66f5d5c090
Event ID    3ed5fed0-6647-4675-b3af-91c57f13c78b
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April 19, 2013, 11:18:07 AM
 #38

Hey Yankee (Bitinstant),

it's been some time since I sent funds from Dwolla to bitinstant via email. Can you help me out?

ID Number: e1649aea-b276-41e7-b7b8-0641ca6e149e


Thanks!
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