Is the website down ? Are you able to view your previous transactions or your balance ? Because most often when the wallet is down due to maintenance or DDOS attacks you won't usually see your balance it will show 0 and no transactions will be found.You can search for their page on facebook and message them.They reply quite fast there.
the website isnt down,i can login fine,but when i login the translactions are loading so i cant see my old translactions and i cant send my btc but i can see my balance
It looks like can not connect with blockchain, or trying to restart all blockchain.
You can wait until he will read all blocks and maybe everything will come back to normality, but it can be some different problem and then you can wait forever..
The best way is export your wallet from there.