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Author Topic: Wire Transfer to Mt Gox not added to my account  (Read 536 times)
jash
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January 24, 2013, 01:42:54 AM
 #1

I transferred 500USD to my Mt Gox account three days ago, I am a verified customer there.
They say it takes between 1-2 days.
The chat function doesn't work and they're not answering my emails
Any idea whether my money is just... gone?
Previously, it has always usually turned up the next day.
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constitution
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January 24, 2013, 02:57:39 AM
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I suggest you contact mtgox over the phone line or drop them an email, 3 days is long time with no sign of money.

Droid!
jash
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January 24, 2013, 03:06:16 AM
 #3

Like I said, they are not answering my emails
fcmatt
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January 24, 2013, 03:07:42 AM
 #4

Like I said, they are not answering my emails

Did you open a ticket? But yea.. The rumor is they answer poorly to everyone. Almost like the owners do not give a shit about customers. That is how a leader becomes a myspace.

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jash
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January 24, 2013, 05:58:49 AM
 #5

Yeah i just opened a ticket... I'm worried though - this has never happened before and i triple checked the wire transfer details, they are all correct.
I could start a trace but that would probably cost another 50 bucks.

I just want my money, dammit I thought Mt Gox could be trusted.



jash
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January 24, 2013, 07:37:36 AM
 #6

"This request is currently being processed by our staff..."

I send Mt Gox money and they just don't credit my account.. I've even given them a copy of the transfer documents.
All the details are 100% correct. And I'm verified on Mt Gox with government ID.

Straight up and down, MT GOX - WHERE IS MY MONEY

jash
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January 24, 2013, 07:57:43 AM
 #7

Hello,

Thank you for the details.We received the deposit and its under AMl check up ,will update you on the status once processed.

Thanks,

MtGox.com Team



Does anyone know what "AMI check up" is? Does it exist?
jash
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January 24, 2013, 07:59:19 AM
 #8

doh... anti money laundering..
no wonder i got started on the newbie forum.

but for only 500 bucks?
jcash23
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January 24, 2013, 03:37:45 PM
 #9

Does anyone have a benchmark on how their responsiveness has been in prior timeframes?
fcmatt
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January 24, 2013, 05:28:16 PM
 #10

In the past it has taken about two to three days to wrap up questions about money.
So I would give them another day then follow up I suppose.

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