Poloniex just froze my account with no warning or reason. Support is unresponsiv

[catali_elltio]

I bought ether from a guy on bitcointalk. I asked for information about ETH . We talked a bit and after a few hours he asked me if I want to buy eth a pretty good price . I bought 700 eth and I depozited on my poloniex account. They froze my account. I opened a support ticket 13 days ago. They asked me about the source of the funds that I have deposited. I told them. After a few days (5), they asked me to upload an image of myself holding my photo ID (selfie) and a paper with the date. After that, they didn't answer me. Sorry for my bad english.

https://imgur.com/uuqvZhP https://imgur.com/if2a7EV

[crazywack]

The tax man strikes!

My guess is that the funds the address were sent from are tied to something seedy OR some KYC stuff they are required to do since that quite a bit of money moving hands via their exchange. Next time don't use an exchange to make P2P trades.

[pedrog]

700 ether is something like 8000 dollars, you can only deposit up to 2000 dollars without the need to verify your account.

[~Bitcoin~]

Yes there is a big notification at top that your limit per day is 2000$ of coins for withdrawl and deposits. Hope they will verify your account and deposit will be there. Are you still having problem with their support?

[Amel]

I also experienced the same thing Your account frozen  I just make deposit 0.1 BTC when I want to trade the notification appears frozen accounts I do not know what happened just that I do not use the account for 1 year maybe it was the main cause. whether the OP has also long been using your account or create a new account Poloniex ?

[catali_elltio]

They asked me to upload another photo of myself from a couple of years ago... http://imgur.com/s7g3XK9

[bitbaby]

Its their security measures and they have mentioned this in their terms https://poloniex.com/terms/

11. (AML) Anti-Money Laundering & (KYC) Know Your Customer Policy

Poloniex protects itself from involvement in any activity that facilitates money laundering or other criminal activities by following the FinCEN guidance for MSB’s operating in the United States.

Poloniex aims to reasonably identify each user by cross-checking user data against governmental watch lists such as OFAC, as well as 3rd party identity verification and authentication services. If a user or a user’s transaction is flagged as suspicious through our internal controls, Poloniex will require additional proof of identification from the user and has the right to not permit any trades, deposits, and/or withdrawals until additional and verifiable proof of identity is received and the Compliance Officer has approved the user for use of the Platform.

So they pretty much can ask anyone who choses to trade their to verify themselves and/or provide the proofs from where they acquired the funds.

You'll have to play ball if you wish to get your funds back OP.

[alyssa85]

I bought ether from a guy on bitcointalk. I asked for information about ETH . We talked a bit and after a few hours he asked me if I want to buy eth a pretty good price . I bought 700 eth and I depozited on my poloniex account. They froze my account. I opened a support ticket 13 days ago. They asked me about the source of the funds that I have deposited. I told them. After a few days (5), they asked me to upload an image of myself holding my photo ID (selfie) and a paper with the date. After that, they didn't answer me. Sorry for my bad english.

https://imgur.com/uuqvZhP https://imgur.com/if2a7EV

Your issue was that you send a large amount of money. Because they are American-based, I think they have to report large deposits and prove that they arn't part of any criminal activity, otherwise they get fined.

What you should have done was set up an Ether wallet on your computer, and sent only a small amount to the exchange. Be very careful about large amounts on any of the american-based exchanges (coinbase, bittrex, polonium, kraken).

[crazyivan]

As long as you verify, you should not have any issues. There is a reason large traders should verify, the source of money is very important in any financial transaction. I dont want to have dirty or drug related money in crypto.

[catali_elltio]

  I talk with tem for about 3 weeks. I have given to them all the information that they required. 

[catali_elltio]

An update...

Hi ********** Catalin,

Hi there.  Sorry for the delay.  It appears, on the Ethererum blockchain, that ETH funds were sent from an account that reported a compromise and that shortly after some funds were deposited to your Poloniex account from the wallet the compromised account withdrew to.  IP evidence as well as the blockchain transaction point to your account as the "compromiser" and recipient of the funds, which has been the issue all along. I am not sure what else we can do to move forward with this case... if you can present evidence to the contrary it would be welcome and I will do my best to investigate further. 

[alyssa85]

The moral of the story is that if someone is selling you coins for a "good price" it is likely to have been stolen.

When you buy from individuals on Bitcointalk, the price should normally be higher than on the exchanges, because they are taking a risk dealing with a stranger. If it is lower, something is wrong.

[grandpix]

Talk to the mods in the trollbox. They respond immediately. You likely moved your turdcoins to lending or margin.

[magemist]

So this exchange is not to trusted either?
Where is there one that is reliable so you know you can withdraw from when you need too? 

[crazywack]

So this exchange is not to trusted either?
Where is there one that is reliable so you know you can withdraw from when you need too? 

Polo is a great exchange, he's just been linked to stolen coins. Many exchanges colaborate to stop funds from being moved when they are hacked.

[avatar_kiyoshi]

Poloniex is great exchange as far as I know, and if you verify your account it's not problem, you can see the minimum transaction for every you verify level.

An update...

Hi ********** Catalin,

Hi there.  Sorry for the delay.  It appears, on the Ethererum blockchain, that ETH funds were sent from an account that reported a compromise and that shortly after some funds were deposited to your Poloniex account from the wallet the compromised account withdrew to.  IP evidence as well as the blockchain transaction point to your account as the "compromiser" and recipient of the funds, which has been the issue all along. I am not sure what else we can do to move forward with this case... if you can present evidence to the contrary it would be welcome and I will do my best to investigate further. 

Well this is the problem from blockchain? Or from poloniex wallet account?

[crazyivan]

So this exchange is not to trusted either?
Where is there one that is reliable so you know you can withdraw from when you need too? 

Polo is a great exchange, he's just been linked to stolen coins. Many exchanges colaborate to stop funds from being moved when they are hacked.

Ah, so this is the case. So OP, if this is the truth, WTF u complain about Polo?

[Hazir]

An update...

Hi ********** Catalin,

Hi there.  Sorry for the delay.  It appears, on the Ethererum blockchain, that ETH funds were sent from an account that reported a compromise and that shortly after some funds were deposited to your Poloniex account from the wallet the compromised account withdrew to.  IP evidence as well as the blockchain transaction point to your account as the "compromiser" and recipient of the funds, which has been the issue all along. I am not sure what else we can do to move forward with this case... if you can present evidence to the contrary it would be welcome and I will do my best to investigate further. 

Oh... this is bad. That mean they have no longer legal obligation to give that coins to you. They will claim these coins were tainted, stolen and you have no right to receive it back.
Based on your story - you have no strong evidence to back up your claims. I am afraid your coins are lost my friend. :/

[Xialla]

lol - take a picture of you face bla ble...ahh, this is the legendary bitcoin anonymity..:PP

[bittraffic]

They may really have to check you though as I understood it, you named your account as ******** catalin yet the support call you ****** Ion
so i do think you can't blame them for it.  for get if i misunderstood it.