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[boomroom]

RESOLVED

[1714915779]

1714915779

[suchmoon]

I was unable to withdraw ~0.67 BTC from their exchange as the hash would not send to my email. I have contacted support on numerous times and they claim that they cannot change the email address of my account (as they claim mail.com addresses don't work with their servers - even though I still receive CCEDK related news/ spam). What kind of exchange cannot change a customers email address? They have now stopped replying.

I have now tried to login and I no longer have an account with them!!!

What should I do?

Are you in Denmark? CCEDK seems to be an officially registered business there so perhaps you can contact some financial/consumer protection agency.

CCEDK is a trading name of CCEDK / Crypto Coins Exchange Denmark ApS.
Registered in Kingdom of Denmark.
Company registration no.: CVR-NR 35 80 91 71.

[Cryptology]

Try writing to the owner of the exchange -> https://dk.linkedin.com/in/ronny-boesing-65b61720

[boomroom]

Try writing to the owner of the exchange -> https://dk.linkedin.com/in/ronny-boesing-65b61720

Thank you, I will try this before I contact the authorities. CCEDK must be doing quite poorly if they have to thieve 0.67 BTC from a user... It was my fault for trusting them.

[boomroom]

This issue has been resolved. Thank you for everyone's help.

[unknwn]

How did you resolve it? I have similar problem with CCEDK. Ronny promised to return 75€ which CCEDK owes me on 25th of Jan.
I cant get any update from him since then. I have no credit on CCEDK account nor money on bank account.
I've sent money to CCEDK on Dec 2015.. I would never do that again ever..