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Author Topic: [SOLVED] Momento VPS [phantomcircuit]  (Read 1160 times)
gtrrkicw
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February 05, 2013, 04:00:54 PM
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I signed up for an account with Momemto VPS on January 20, I sent them 0.5BTC just to test out their service. It took a support ticket and 2 days for the payment to actually show up in my account. The response I got to the ticket was that there was a rounding issue in their payment processor, ok no problem, stuff like that happens.

Once my account was credited I tried to configure a VPS instance. It didn't work right away so I gave it a day, then I opened another support ticket. I didn't hear anything for 2 days, then I opened another ticket asking for a full refund on my BTC, because having to wait a week for a service that should be near instant is completely unacceptable. Even the front page of the website says "Automated provisioning. Your VPS will be available immediately."

I hadn't heard anything about my VPS not being provisioned or about my refund in two days so I sent a PM to phantomcircuit who according to this thread https://bitcointalk.org/index.php?topic=60943.0 runs the show there. No response of course.

On Feb 2nd I did get a response to my ticket asking them to look into the fact that my instance wasn't running yet, the response stated "Sorry things got stuck." and was marked as resolved. Guess what? It still wasn't running so it's not resolved.

That's where I'm at right now, no VPS instance, no refund and no communication or support from the operator. Oh and did I mention that the billing program has been happily deducting money from my account the whole time?

Stay away from Momemto VPS, don't trust phantomcircuit with a single satoshi of your money

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gtrrkicw
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February 08, 2013, 04:52:58 PM
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I've received a refund of the coins I sent them. So I didn't get scammed, they're just having some system problems that seriously need to be worked out.

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