Can someone help me please

[Andlog972]

xpub6CVUkjcP4PUsU99V2nTpxXrjcvnjqfLkg94YnGXUW5iDBAnwPTZPK9yqjqTzprf47zC8gbvWvEo 8JomPnq22S7ABgjVPCPmCWnXbpUxx44h

[1715142708]

1715142708

[1715142708]

1715142708

[1715142708]

1715142708

[1715142708]

1715142708

[1715142708]

1715142708

[vlamer]

xpub6CVUkjcP4PUsU99V2nTpxXrjcvnjqfLkg94YnGXUW5iDBAnwPTZPK9yqjqTzprf47zC8gbvWvEo 8JomPnq22S7ABgjVPCPmCWnXbpUxx44h

can you take screenshot where you can see address 1Masr1mezkmAqhtWT9RsWzt2e21aYApco has appeared?

[BurtW]

xpub6CVUkjcP4PUsU99V2nTpxXrjcvnjqfLkg94YnGXUW5iDBAnwPTZPK9yqjqTzprf47zC8gbvWvEo 8JomPnq22S7ABgjVPCPmCWnXbpUxx44h

https://blockchain.info/xpub/xpub6CVUkjcP4PUsU99V2nTpxXrjcvnjqfLkg94YnGXUW5iDBAnwPTZPK9yqjqTzprf47zC8gbvWvEo8JomPnq22S7ABgjVPCPmCWnXbpUxx44h

No transactions.

Question:  even though you just used this wallet recently when was the wallet created?  Was it created a long time ago and then just recently used for the first time?

Yes, a screenshot showing the address 1Masr1mezkmAqhtWT9RsWzt2e21aYApco in your wallet would be a fantastic idea.

[Andlog972]

I'll screenshot it for u guys I made the wallet the same day I was getting coins maybe a day before I would be reviving them from the seller how would I attach the screen shot would I need to use a computer for this or would a mobile phone screen shot be ok thanks again everyone for your help and input to this I am every grateful

[xhomerx10]

I'll screenshot it for u guys I made the wallet the same day I was getting coins maybe a day before I would be reviving them from the seller how would I attach the screen shot would I need to use a computer for this or would a mobile phone screen shot be ok thanks again everyone for your help and input to this I am every grateful

 Upload a photo to imgur.com and post the link to it.  Newbies can't display photos here.

[Andlog972]

http://imgur.com/ICJ3ez5

[Andlog972]

this is the adress that comes up when i click receive coins http://imgur.com/FOK6ZdN

if you guys need any more screenshots or anything else  let me no and ill send the links thanks again 

[xhomerx10]

this is the adress that comes up when i click receive coins http://imgur.com/FOK6ZdN

if you guys need any more screenshots or anything else  let me no and ill send the links thanks again 

click on "send" - this should give you a list of addresses you control and show the funds they contain.

[BurtW]

I don't think a screenshot of the send screen will help much but go ahead and do that.

Then, from this screen:  http://imgur.com/ICJ3ez5

Press the "<- Back" link right above the text "Your Blockchain Wallet contains" once and take a screen shot and post it

[Andlog972]

here you  go  http://imgur.com/2jgQxLG   and here is what comes up when i hit send http://imgur.com/ya8lQKX



ive noticed that it says this.... Use your Wallet ID to log in using our web client, or simply scan the code below (click on 'Show Pairing Code') with your Blockchain Mobile Wallet (iOS or Android) to access your wallet on your mobile devices.


i think i created the wallet on a ios device could this effect anything

[BurtW]

here you  go  http://imgur.com/2jgQxLG   and here is what comes up when i hit send http://imgur.com/ya8lQKX



ive noticed that it says this.... Use your Wallet ID to log in using our web client, or simply scan the code below (click on 'Show Pairing Code') with your Blockchain Mobile Wallet (iOS or Android) to access your wallet on your mobile devices.


i think i created the wallet on a ios device could this effect anything

I am just about out of ideas.  Just to make sure:  If you start on this page:  http://imgur.com/2jgQxLG and click "Show xpub" you get the xpub you sent us.  Right?

About the last thing I can think of is to have you export your seed information and try to recover it in a brand new totally new wallet.

Does anyone have any better ideas?

[xhomerx10]

here you  go  http://imgur.com/2jgQxLG   and here is what comes up when i hit send http://imgur.com/ya8lQKX



ive noticed that it says this.... Use your Wallet ID to log in using our web client, or simply scan the code below (click on 'Show Pairing Code') with your Blockchain Mobile Wallet (iOS or Android) to access your wallet on your mobile devices.


i think i created the wallet on a ios device could this effect anything

  You think?  This is critical information - what does it say on the ios device?

[BurtW]

First get your seed information:

1) SETTINGS -> Security -> Backup Phrase
2) Print the recovery sheet
3) Press Next Step
4) Write down the first four words on the sheet
5) Write down the second set of four words
6) Write down the last set of four words
7) Verify four of the words you just wrote down by typing them back in

Now try to recover your wallet using the words you just wrote down by opening a new browser and going to:

https://blockchain.info/wallet/recover

Let us know what happens.

[BurtW]

here you  go  http://imgur.com/2jgQxLG   and here is what comes up when i hit send http://imgur.com/ya8lQKX



ive noticed that it says this.... Use your Wallet ID to log in using our web client, or simply scan the code below (click on 'Show Pairing Code') with your Blockchain Mobile Wallet (iOS or Android) to access your wallet on your mobile devices.


i think i created the wallet on a ios device could this effect anything

  You think?  This is critical information - what does it say on the ios device?

Pairing is not the issue since you never mentioned pairing your account to a device.  Did you ever pair the wallet to a device?  Creating it on a different device should not be an issue but you might try accessing the wallet from the device you used to create the wallet.  That might tell us something.

And, also try recovering the wallet from the seed as I described above.

[xhomerx10]

This is very strange.
Did you log in via an IOS device using a web browser to blockchain.info or did you use the IOS app to create a new wallet?

[socks435]

If you are using ios to make an account before just use the ios again which is its still login or try to login there..and try to backup it from your ios.. get the private keys and install it in other wallet like electrum..

[Andlog972]

 done it and no luck http://imgur.com/a/uMtD2
http://imgur.com/AFsSX6G


i didnt think that the pairing bit would be of any significance

does anyone no why support would not be answering me :/ 

[Andlog972]

This is very strange.
Did you log in via an IOS device using a web browser to blockchain.info or did you use the IOS app to create a new wallet?

I used iOS device to make the wallet for the transaction I've used a laptop for everything today 

[vlamer]

this is the adress that comes up when i click receive coins http://imgur.com/FOK6ZdN

if you guys need any more screenshots or anything else  let me no and ill send the links thanks again  

Ok we are see you have the address , so you can export private key of address, send to another address in new wallet you want ,or you can give credential to mr. BurtW he will check it for us.

EDIT: @BurtW I hope you are able to do it for us. I did not ask for it first,sorry for that.

[BurtW]

Now we are getting somewhere.  Maybe.

The xpub key shown in this image:  http://imgur.com/a/uMtD2 (xpub6CKq5V...)

Is not the same as the xpub key you gave us to work with:

https://blockchain.info/xpub/xpub6CVUkjcP4PUsU99V2nTpxXrjcvnjqfLkg94YnGXUW5iDBAnwPTZPK9yqjqTzprf47zC8gbvWvEo8JomPnq22S7ABgjVPCPmCWnXbpUxx44h

We need to explain that difference to explain what is happening.

Explain exactly how you got the xpub key in the image that starts with xpub6CKq5V.

And try to reproduce getting the xpub key that starts with xpub6CVUkj and tell us exactly how you do it (it should be the xpub from your original wallet, if I have not lost track).

If during your investigations you find another xpub key that is different from the other two above, then make a note of that also.

Tell us what you find.