Be careful! E-Coin/WirexApp may be turning to a scam

[Scam Investigator]

maybe if you look at the ticket queue you will find it, i have around 8 tickets about my missing bitcoins and none are responded since 4 days.

your account and tickets can be identified by your registered e-mail only, not by your alias from a public forum

Or just answer your support tickets?

Honestly your answers to this are proving you more a scam than anything.

[1714185101]

1714185101

[1714185101]

1714185101

[gosha@e-coin]

maybe if you look at the ticket queue you will find it, i have around 8 tickets about my missing bitcoins and none are responded since 4 days.

your account and tickets can be identified by your registered e-mail only, not by your alias from a public forum

Or just answer your support tickets?

Honestly your answers to this are proving you more a scam than anything.

we are currently working hard through the ticket backlog, hence the delays. Not saying it is normal, but that's reality for the time being. Will hopefully sort everything out within the next few days.

Did ask for your e-mail to facilitate the process - that's it, why you come to the conclusion you come to is unclear and surely unreasonable. The company is open in media, active talking to serious investors, serving tens of thousands of customers - yes, hiccups do occur, but there is nothing even near the conclusions you are making

[mixan]

Alot of complaints have gone out now about this site.
I think this has happened because they accepted in  dealing with paypal payments from various sources.
Have any of the problems in the past week been resolved yet?
I was going to sign up for a card but then when I saw the issues the others have been having with wirexapp withdrawals I thought other wise.

[gosha@e-coin]

Alot of complaints have gone out now about this site.
I think this has happened because they accepted in  dealing with paypal payments from various sources.
Have any of the problems in the past week been resolved yet?
I was going to sign up for a card but then when I saw the issues the others have been having with wirexapp withdrawals I thought other wise.

any similar card will have issues every now and then - it's a very young technology, and occasional hiccups are inevitable.

You can try a free virtual card from Wirex (when you install the Wirex app, you get the 1st virtual card free of charge) and give it a try - there is nothing to lose

[solzta]

Alot of complaints have gone out now about this site.
I think this has happened because they accepted in  dealing with paypal payments from various sources.
Have any of the problems in the past week been resolved yet?
I was going to sign up for a card but then when I saw the issues the others have been having with wirexapp withdrawals I thought other wise.

any similar card will have issues every now and then - it's a very young technology, and occasional hiccups are inevitable.

You can try a free virtual card from Wirex (when you install the Wirex app, you get the 1st virtual card free of charge) and give it a try - there is nothing to lose

You say there is nothing to lose but when trying to load money from my balance on to a card my money has disappeared. 24 hours its been. Looking around it seems lots of people having this problem and not wirex not doing much to help.

[gosha@e-coin]

Alot of complaints have gone out now about this site.
I think this has happened because they accepted in  dealing with paypal payments from various sources.
Have any of the problems in the past week been resolved yet?
I was going to sign up for a card but then when I saw the issues the others have been having with wirexapp withdrawals I thought other wise.

any similar card will have issues every now and then - it's a very young technology, and occasional hiccups are inevitable.

You can try a free virtual card from Wirex (when you install the Wirex app, you get the 1st virtual card free of charge) and give it a try - there is nothing to lose

You say there is nothing to lose but when trying to load money from my balance on to a card my money has disappeared. 24 hours its been. Looking around it seems lots of people having this problem and not wirex not doing much to help.

minor technical issues happen - not denying that. No money ever disappears though, it may just not be reflected correctly. All such mistakes are always corrected, and if you had no help for some time, it was just a very busy time for the support team, apologies for that

[Blackshadow007]

So this service legitimate still ?
I was about to sign up and use this for my PayPal withdrawal .. i see many complains ... any latest update about E-coin/Wirex service ? 

[maydna]

So this service legitimate still ?
I was about to sign up and use this for my PayPal withdrawal .. i see many complains ... any latest update about E-coin/Wirex service ? 

its better not to use their service yet before we see there are any update from E-coin Wirex because we don't want to get scam by that site. there are many service like this and we can use the other for the best option. i hope its only for maintenance on the website and finally we can see their service can back normal like before.

[Blackshadow007]

So this service legitimate still ?
I was about to sign up and use this for my PayPal withdrawal .. i see many complains ... any latest update about E-coin/Wirex service ? 

its better not to use their service yet before we see there are any update from E-coin Wirex because we don't want to get scam by that site. there are many service like this and we can use the other for the best option. i hope its only for maintenance on the website and finally we can see their service can back normal like before.

thanks for reply and alert ..

May i know any other service you mention which allow Withdrawals from PayPal with VCC and then purchase Bitcoin straight with it ?

[gosha@e-coin]

So this service legitimate still ?
I was about to sign up and use this for my PayPal withdrawal .. i see many complains ... any latest update about E-coin/Wirex service ? 

its better not to use their service yet before we see there are any update from E-coin Wirex because we don't want to get scam by that site. there are many service like this and we can use the other for the best option. i hope its only for maintenance on the website and finally we can see their service can back normal like before.

guys, why make strong statements based on nothing? If you have doubts and don't trust the service itself, do your own search, check the media, look for information, analyse it, then jump to conclusions

[Worried_E-coin_user]

Gosha can you help me? I deposited 1.60+ BTC a few days ago. Tried to load it onto my EUR-card and got this wierd error message that the load had failed and you need to contact the support. This have NEVER ever happened before. NEVER.

So I did. And now, I am still waiting for both my bitcoins and an answer some reason....... Gosha. Can you give my bitcoins back or credit my account?! Its really worrying such thing can take more than 1 day to fix. This should be PRIORITY?? If you see that it failed, you received my error message with the attached error code, NO funds have been loaded to my EUR card - why are we still waiting...? But most importantly, why do you all of a sudden have this loading problem that more than me seem to have? Usually you take down your service for maintenance... But this time you accept users to deposit/load into their cards.. Just to inform that it has failed and then hold their bitcoins. You have to understand that we are worried. Especially when more and more people report this, no anouncements are made and no replies to tickets is received.

I sincerely hope that e-coin does not turn out to be a scam. Your interface is one of the best out there and have been my no. 1 go to since day one. I cant believe you would all of a sudden destroy your brand like this... Come on.. give my money back.. I need them to buy christmas gifts now........ really depressing..

[ClownSpider]

@Worried_E-coin_user
Same thing happened to me.   I did get my bitcoin back after talking about it on here.
I was told my account had a "life time limit" and that "all cards have limits" which I already knew, and the lifetime limit was a lie.  The problem was the Bank that issues Visa or MasterCard to e-coin was mad at e-coin and not allowing e-coin to issue cards for almost a week.  I was lied to by support and told it was a lifetime limit error or a card monthly limit.  The system will NOT allow you to go over the monthly limit and I was NOT over any limit as I did this with a brand new card with zero balance.

The service of e-coin is a great idea, works good 90% of the time.
e-coin's server is slow as hell, I think they are on shared hosting or have a trash PC with 2 or 4 CPU cores.
e-Coin needs a server upgrade with 8 cores or better.  Also optimized SQL because their database is slow due to every single user loading ANY page requires multiple SQL search queries to pull up account balances or limits and transaction history.

I hope they take come profits and invest in a better server
I want to see e-coin become the KING of Bitcoin to Credit Card services.

All new services have growing pains, give them a fair chance.

[guido777]

be careful,
I have $ 1,000 that are locked in my account.
If I try to recharge my physical prepaid card, I see this message "service Unvailable try again later"
if I try to transfer the bitcoins to another wallet I get an email that says "transfer failed"
The assistance does not respond.
i'am verified user.

[repdev]

Hello,
Deposited btc.
Now, try to load card "Service Unavailable"
       try to send to another btc address "Service Unavailable".

What is happening?

[guido777]

Maybe I have lost my bitcoin, I trusted this site, I thought you were serious people, but probably sometime steal clients' money (EXIT SCAM).

I want to wait 48 hours, then I'm going to report them to the police.

[repdev]

Maybe I have lost my bitcoin, I trusted this site, I thought you were serious people, but probably sometime steal clients' money (EXIT SCAM).

I want to wait 48 hours, then I'm going to report them to the police.

Just give them time until monday.
I can understand some "issue" sending btc to plastic card, BUT, sending back btc to another btc wallet NO (it0s a simple btc send/receive operation).
The only working part is to deposit to their app, then, btc locked and error,service unavailable, and other random error.

E-coin: Always service unavailable
Wirex from web: page 404 after login
Wirex app android: service unavailable
Wirex app for Ios: service unavailable.

[guido777]

I understand you, but my bitcoin are MISSING from my account.
MISSING!

[ClownSpider]

I understand you, but my bitcoin are MISSING from my account.
MISSING!

Yes, your transaction records show your BTC was deducted from your balance during your attempt to load a credit card, correct?

[AmazonStuff]

2-factor authentication on e-coin.io is not working properly, it says "Verification code is invalid", I tried to sync the Google Authenticator, changed browser Chrome, Firefox, tried 10times with different verification codes, but still the same error message.

[guido777]

I understand you, but my bitcoin are MISSING from my account.
MISSING!

Yes, your transaction records show your BTC was deducted from your balance during your attempt to load a credit card, correct?

correct,bitcoin missing